Activity
From February 02, 2017 to March 03, 2017
March 03, 2017
- 14:11 Support #7217 (Closed - End of life cycle): [SCP ID :##3688##] : SI CIB Failed with reason Insuf...
- Hi Chee Ping
kindly assist:
There's 1 CIB SI failed to execute with reason provided Insufficient Fund eventhoug...
March 02, 2017
- 23:49 Support #7214 (Pending Customer Feedback): [SCP ID :##3685##] : Unable to Approve Bulk Payment in...
- Informed by KFH IT, customer able to approve the transaction on second time. But there is unsuccessful with "Insuffic...
- 23:46 Support #7212 (Pending Customer Feedback): [SCP ID :##3683##] : ISsue on IBG transaction thru KFH...
- Root Cause:
Suspect there is a problem to retrieve available balance from phoenix side. But due to the aqualogic log... - 23:42 Support #7211 (Pending Customer Feedback): [SCP ID :##3682##] : Request to cancel SI
- Script had been provided to Shahrulnizam and help to update to database already.
- 23:41 Support #7213 (Pending Customer Feedback): [SCP ID :##3684##] : issue on swift - JPY format - KFH...
- Root Cause:
Found the swift.jar is not update to DR.
Solution:
Copy swift.jar from production to DR and then res... - 23:36 Support #6852: [SCP ID :##3488##] : DR - IBG Creditng W1 to Financing Account Failed
- Root Cause:
The PhoenixGL2Finance is not setup in aqualogic
Solution:
Add PhoenixGL2Finance services into aqualo... - 17:53 Support #7214 (Closed - End of life cycle): [SCP ID :##3685##] : Unable to Approve Bulk Payment i...
- Hi,
Kindly attend below request:
Customer having problem to approve their Bulk Payment in CMS under Approve Funct... - 15:29 Support #7213 (Closed - End of life cycle): [SCP ID :##3684##] : issue on swift - JPY format - KF...
- Hi,
Kindly attend below request:
Currently we had a problem with swift message for JPY . All JPY currency went to... - 15:24 Support #7212 (Closed - End of life cycle): [SCP ID :##3683##] : ISsue on IBG transaction thru KF...
- Hi,
Kindly attend below request:
User complaining that they are having problem all day long performing IBG tran... - 15:05 Support #7211 (Closed - End of life cycle): [SCP ID :##3682##] : Request to cancel SI
- Hi,
Kindly attend below request:
Customer unable to delete hisSI Trx. Hence, seek your assistance to provide a s... - 10:04 Support #7210: [SCP ID :##3680##] : DESKMATE: Directory Update - Revamp
- Athira on leave. Hafiz, please work on this one today.
- 09:23 Support #7210 (Closed - End of life cycle): [SCP ID :##3680##] : DESKMATE: Directory Update - Revamp
- Hi,
Kindly attend below request:
to update the current directory following the updated Organisation Chart
!htt...
March 01, 2017
- 10:25 Support #7190 (Work Completed-End life cycle): [SCP ID :##3678##] : WEBSITE: HIGHLIGHT
- 10:23 Support #7160 (Work Completed-End life cycle): [SCP ID :##3673##] : WEBSITE: PDM Update - List of...
- 10:22 Support #7072 (Work Completed-End life cycle): [SCP ID :##3628##] : WEBSITE: CoSec - Directors Pr...
- 10:17 Support #7163 (Work Completed-End life cycle): [SCP ID :##3675##] : [URGENT] WEBSITE: Company Pro...
- 09:59 Support #6860: [SCP ID :##3495##] : SI BIB failed during DR
- Update by Hafiz, Feb 28, 2017 09:05 PM:-
Salam Ashikin/Shahrul
From our investigation. we notice gst amount t... - 09:45 Support #7209 (Closed - End of life cycle): [SCP ID :##3679##] : DESKMATE: Staff Incentive Progra...
- Hi,
Kindly attend below request:
KFH Malaysia will be launching a new Staff Incentive Programme (INSPIRE).
INPIR...
February 24, 2017
- 18:09 Support #7190 (Work Completed-End life cycle): [SCP ID :##3678##] : WEBSITE: HIGHLIGHT
- Hi,
Kindly attend below request:
To be uploaded under section: HIGHLIGHTS
Title: GLOBAL DEACTIVATION
Conten...
February 21, 2017
- 15:52 Support #7135 (Closed - End of life cycle): [SCP ID :##3655##] : WEBSITE: Letter from CEO
- Issue closed in SCP.
- 15:48 Support #7085 (Closed - End of life cycle): [SCP ID :##3637##] : KFH Online Issue: 3rd Party Tran...
- Issue closed in SCP.
February 17, 2017
- 16:52 Support #7163 (Work Completed-End life cycle): [SCP ID :##3675##] : [URGENT] WEBSITE: Company Pro...
- Hi,
Kindly attend below request:
http://www.kfh.com.my/kfhmb/v2/contentView.do?contentTypeId=3000&displayPage=%2F... - 16:03 Support #7081 (Closed - End of life cycle): [SCP ID :##3633##] : Unsuccessful RFI recon for Win 1
- Issue closed in SCP.
- 16:02 Support #7076 (Closed - End of life cycle): [SCP ID :##3631##] : SMS Notification
- Issue closed in SCP.
- 10:54 Support #7081 (Pending Customer Feedback): [SCP ID :##3633##] : Unsuccessful RFI recon for Win 1
- Update by Hafiz,...
- 10:49 Support #7093 (Pending Customer Feedback): [Request ID :##3643##] : Unable to add more character...
- Update by Hafiz, Feb 7, 2017 04:25 PM:-...
February 16, 2017
- 17:03 Support #7156 (Work Completed-End life cycle): [SCP ID :##3671##] : DESKMATE: Directory Update - ...
- Verified by Azli.
Issue closed in SCP. - 16:49 Support #7160 (Work Completed-End life cycle): [SCP ID :##3673##] : WEBSITE: PDM Update - List of...
- Hi,
Kindly attend below request:
http://www.kfh.com.my/kfhmb/v2/contentView.do?contentTypeId=3000&displayPage=%2F... - 15:46 Support #7144 (Work Completed-End life cycle): [SCP ID :##3664##] : WEBSITE: EES Results
- 15:45 Support #7143 (Work Completed-End life cycle): [SCP ID :##3663##] : WEBSITE: Debit Card-i - KFH S...
- 15:44 Support #7141 (Work Completed-End life cycle): [SCP ID :##3661##] : DESKMATE: PASD - Corporate Ra...
- 15:43 Support #7135 (Pending Prod Deployment): [SCP ID :##3655##] : WEBSITE: Letter from CEO
- 15:42 Support #7049 (Work Completed-End life cycle): [SCP ID :##3612##] : WEBSITE: Remove expired campaign
- 15:41 Support #7051 (Work Completed-End life cycle): [SCP ID :##3614##] : DESKMATE: Risk Management - L...
- 15:41 Support #7088 (Work Completed-End life cycle): SCP ID ##3639## : Website: Chinese New Year Banne...
- 15:39 Support #7151 (Work Completed-End life cycle): [SCP ID :##3666##] : DESKMATE: Replace slide 2 wit...
- 15:39 Support #7146 (Work Completed-End life cycle): [SCP ID :##3665##] : WEBSITE: KFH SURE CASA-i camp...
- 15:38 Support #7154 (Work Completed-End life cycle): [SCP ID :##3669##] : WEBSITE: Highlights - KFH MAL...
- 15:38 Support #7104 (Work Completed-End life cycle): [SCP ID :##3649##] : DESKMATE: Menara Prestige Off...
- 15:36 Support #7136 (Work Completed-End life cycle): [SCP ID :##3657##] : WBSITE: Commercial > Inves...
- 15:35 Support #7105 (Work Completed-End life cycle): [SCP ID :##3650##] : WEBSITE: Debit Card-i Swipe &...
- 15:34 Support #7128 (Work Completed-End life cycle): [SCP ID :##3652##] : Removing information
- 15:34 Support #7130 (Work Completed-End life cycle): [SCP ID :##3653##] : Website: The healthy working ...
- 15:33 Support #7138 (Work Completed-End life cycle): [SCP ID :##3658##] : WEBSITE : KFH SURE CASA-i Win...
- 15:32 Support #7157 (Work Completed-End life cycle): [SCP ID :##3672##] : DESKMATE: Employee Personal F...
- 10:53 Support #7106 (Closed - End of life cycle): [SCP ID :##3651##] : DESKMATE: Employee Engagement Su...
- Done by Athira.
Issue closed in SCP. - 10:53 Support #7094 (Closed - End of life cycle): [SCP ID :##3644##] : [URGENT] DESKMATE: Internal News
- Done by Athira.
Issue closed in SCP. - 10:00 Support #7157 (Work Completed-End life cycle): [SCP ID :##3672##] : DESKMATE: Employee Personal F...
- Hi,
Kindly attend below request:
Please replace the existing Employee Personal Financing Application Form with th... - 09:21 Support #7136: [SCP ID :##3657##] : WBSITE: Commercial > Investments (link not working)
- Dear Athira,
May I know the status update of this request? Has it done yet?
Thanks.
- 09:19 Support #7106: [SCP ID :##3651##] : DESKMATE: Employee Engagement Survey (new sub-tab)
- Dear Athira,
Can i close this request?Has it done yet?
Thanks. - 09:18 Support #7094: [SCP ID :##3644##] : [URGENT] DESKMATE: Internal News
- Dear Athira,
Can i close this request?Has it done yet?
Thanks. - 09:13 Support #7156 (Work Completed-End life cycle): [SCP ID :##3671##] : DESKMATE: Directory Update - ...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_content&view=article&id=500&Item... - 09:05 Support #7154 (Work Completed-End life cycle): [SCP ID :##3669##] : WEBSITE: Highlights - KFH MAL...
- Hi,
Kindly attend below request:
to upload in Highlights:
Title: KFH MALAYSIA’S KL SENTRAL BRANCH
Dear Valu...
February 15, 2017
- 17:47 Support #7153 (Work Completed-End life cycle): [SCP ID :##3668##] : DESKMATE: Directory Update - ...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_content&view=article&id=500&Item... - 14:34 Support #7151 (Work Completed-End life cycle): [SCP ID :##3666##] : DESKMATE: Replace slide 2 wit...
- Hi,
Kindly attend below request:
Please replace the existing slide 2 artwork with the revised version as attached - 10:51 Support #7146 (Work Completed-End life cycle): [SCP ID :##3665##] : WEBSITE: KFH SURE CASA-i camp...
- Hi,
Kindly attend below request:
Please replace the existing banner image of KFH SURE CASA-i x6 Your salary campa... - 09:52 Support #7144 (Work Completed-End life cycle): [SCP ID :##3664##] : WEBSITE: EES Results
- Hi,
Kindly attend below request:
Please attach these two image into the Result tab
Please put the page 1 follo... - 09:42 Support #7143 (Work Completed-End life cycle): [SCP ID :##3663##] : WEBSITE: Debit Card-i - KFH S...
- Hi,
Kindly attend below request:
to replace the existing banner
the new banner is shared in:
\\10.20.208.13\ima... - 09:21 Support #7142 (Closed - End of life cycle): [SCP ID :##3662##] : Jompay Issue - Unable to make pa...
- Hi,
Kindly attend below request:
Please help to investigate on null response from IBGNBPS service resulting unsuc... - 09:07 Support #7141 (Work Completed-End life cycle): [SCP ID :##3661##] : DESKMATE: PASD - Corporate Ra...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_docman&task=cat_view&gid=156&Ite...
February 14, 2017
- 17:28 Support #7140 (Work Completed-End life cycle): [SCP ID :##3660##] : WEBSITE: PDM Update - KFH Deb...
- Hi,
Kindly attend below request:
to replace the pld PDS with the new one
file is shared in \\10.20.8.132\share d... - 10:21 Support #7139 (Closed - End of life cycle): [SCP ID :##3659##] : DESKMATE: Directory Update - Con...
- Verified by Azli.
Issue closed in SCP. - 10:00 Support #7139 (Closed - End of life cycle): [SCP ID :##3659##] : DESKMATE: Directory Update - Con...
- Hi,
Kindly attend below request:
1. to change telephone number from 0759 to 0669
!https://support.penril.net/inl... - 09:57 Support #7138 (Work Completed-End life cycle): [SCP ID :##3658##] : WEBSITE : KFH SURE CASA-i Win...
- Hi,
Kindly attend below request:
Kindly please assist me in uploading KFH SURE CASA-i Win up to 6 Months' Salary ...
February 13, 2017
- 15:07 Support #7136 (Work Completed-End life cycle): [SCP ID :##3657##] : WBSITE: Commercial > Inves...
- Hi,
Kindly attend below request:
upon clicking the following appears:
!https://support.penril.net/inlineimages... - 11:44 Support #7135 (Closed - End of life cycle): [SCP ID :##3655##] : WEBSITE: Letter from CEO
- Hi,
Kindly attend below request:
Please create new tab named "Letter from the CEO" under "Result" tab and insert ... - 10:43 Support #7106: [SCP ID :##3651##] : DESKMATE: Employee Engagement Survey (new sub-tab)
- Dear Athira,
May I know the status update of this request? Has it done yet?
Thanks. - 10:03 Support #7085 (Pending Customer Feedback): [SCP ID :##3637##] : KFH Online Issue: 3rd Party Transfer
- Update by Hafiz, Feb 2, 2017 07:51 PM:-
Salam Shahrul/Ashikin,
From our investigation. We cannot find any error... - 09:59 Support #7076 (Pending Customer Feedback): [SCP ID :##3631##] : SMS Notification
- Update by Chee Ping, Feb 10, 2017 11:29 AM:-...
February 10, 2017
- 10:09 Support #7130 (Work Completed-End life cycle): [SCP ID :##3653##] : Website: The healthy working ...
- Hi,
Kindly attend below request:
Please reupload "The healthy working environment" video at the same tab name of ...
February 08, 2017
- 16:59 Support #7128 (Work Completed-End life cycle): [SCP ID :##3652##] : Removing information
- Hi,
Kindly attend below request:
Can you please remove the information of DCEO, Mr. Nor Azzam Abdul Jalil as well...
February 07, 2017
- 16:34 Support #7101 (Closed - End of life cycle): [SCP ID :##3646##] : DESKMATE: Staff Referral List (C...
- Verified by Azli.
Issue closed in SCP. - 15:08 Support #7106 (Closed - End of life cycle): [SCP ID :##3651##] : DESKMATE: Employee Engagement Su...
- Hi,
Kindly attend below request:
to add new tab: Results
content will be shared once the tab is created.
Plea... - 14:04 Support #7105 (Work Completed-End life cycle): [SCP ID :##3650##] : WEBSITE: Debit Card-i Swipe &...
- Hi,
Kindly attend below request:
to add in Highlights, title: Winner Announcement: Swipe & Win II Campaign - Gran... - 12:19 Support #7104 (Work Completed-End life cycle): [SCP ID :##3649##] : DESKMATE: Menara Prestige Off...
- Hi,
Kindly attend below request:
1. to create new tab, name: Menara Prestige Office Space Allocation 2017
2. to ... - 10:44 Support #7103 (Closed - End of life cycle): [SCP ID :##3648##] : JomPAY IBG rejected
- Hi,
Kindly attend below request:
Please help to check on the JomPAY transaction rejected during IBG processing wi...
February 06, 2017
- 09:38 Support #7101 (Closed - End of life cycle): [SCP ID :##3646##] : DESKMATE: Staff Referral List (C...
- Hi,
Kindly attend below request:
kindly check, as at today the list still not updated.
!https://support.penril... - 09:34 Support #7008 (Closed - End of life cycle): [SCP ID :##3589##] : IBG Amount Must be Greater Than ...
- Issue closed in SCP.
February 03, 2017
- 10:56 Support #7008 (Pending Customer Feedback): [SCP ID :##3589##] : IBG Amount Must be Greater Than Zero
- Update by Lizah, Jan 24, 2017 11:57 AM:-...
- 10:43 Support #7043 (Closed - End of life cycle): [SCP ID :##3607##] : Missing CMS FTT Trx
Update by Lizah, Jan 20, 2017 03:03 PM:-...- 10:20 Support #7094 (Closed - End of life cycle): [SCP ID :##3644##] : [URGENT] DESKMATE: Internal News
- Hi,
Kindly attend below request:
to upload in Deskmate, Internal News
the photo is shared in \\10.20.8.132\share... - 10:11 Support #7001 (Closed - End of life cycle): [SCP ID :##3586##] : Incorrect Status for CMS IBG Trx...
- Issue closed in SCP.
- 09:41 Support #7075 (Closed - End of life cycle): [SCP ID :##3630##] : WEBSITE: Debit Card-i - Winner A...
- Issue closed in SCP.
- 09:41 Support #7060 (Closed - End of life cycle): [SCP ID :##3623##] : DESKMATE: HCD Travel Requisition...
- Issue closed in SCP.
- 09:33 Support #7080 (Closed - End of life cycle): [SCP ID :##3632##] : DESKMATE: Directory Update - Sta...
- Verified by Azli.
Issue closed in SCP.
February 02, 2017
- 18:05 Support #7093 (Closed - End of life cycle): [Request ID :##3643##] : Unable to add more characte...
- Hi Hafiz
Kindly attend below case:... - 11:58 Support #7092 (Closed - End of life cycle): [Request ID :##3642##] : Successfully approved but s...
- Hi Hafiz
kindly assist ...
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