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Hi,
Kindly attend below request:

Please assist to check on this issue urgently. Email trail and findings from HEB as below. Logs will be shared separately for your further investigation.

Dear RCMS Tech,

ANALYSIS
During approve the task, RMCS will send request to RCAS to verify the authorisation code keyed in by the user and will process the task if the RCAS response Success. From CAS.log, we found RCAS response the request with response code 30 (Invalid OTP). Therefore, RCMS will throw the error message of “Invalid Authorisation Code”.

RECCOMENDATION
Since the verification process of the authorisation code will be from RCAS, kindly liaise with RCAS team regarding response code 30 for this authorisation.

Thank You,
Best Regards,

Vikki Aria Dinata
Application Engineer
Hitachi eBworx Sdn. Bhd. | t: +603 7956 9822 | f: +603 7957 2661 | www.hitachi-ebworx.com

From: Mohamad Bongsu B Mat Isa [mailto:mdbongsu.mi@maybank.com]
Sent: Thursday, 23 March, 2017 5:02 PM
To: Vikki Aria Dinata <vikki@hitachi-ebworx.com>; Arwin Raj A/L Santhanasamy <arwinraj.s@maybank.com>; Mohanachanthiriga A/P Moorthi <mohanachanthiriga@maybank.com>; RCMS Tech Support <RCMS-Tech-Support@maybank.com.my>
Cc: Raja Suraya Hanum Binti Raja Aman <rajasurayahanum@maybank.com>; Nur Atiea Fatin Nabila Binti Jusoh <nuratieafatinnabila.ju@maybank.com>; Zaireen Binti Ismail <zaireen.i@maybank.com>; Maybank2E MY Support <m2e.mysupport@maybank.com.my>; Norhasmawati Binti Zainal <norhasmawati.z@maybank.com>; Maybank2E Product <m2e.product@maybank.com.my>; Vandhana Nagabushanam <vandhana.n@maybank.com>; mbbrcms.support <mbbrcms.support@hitachi-ebworx.com>
Subject: RE: 20170323/RCMS/CFO/MYUTWO/PAYMENT - Unable to Authorize (01HZWSWKL) (SD1488770/IM1058578)

Dear all,

Already advise customer to resubmit the transaction. Apparently, the error is still there.

User ID :MYUTWO1A
ORG ID : MYUTWO
COMPANY :U TWO PHONE MOBILE CENTRE
Date resubmit : 23/2/2017
Time : 4.54pm

From: Vikki Aria Dinata [mailto:vikki@hitachi-ebworx.com]
Sent: Thursday, March 23, 2017 4:26 PM
To: Arwin Raj A/L Santhanasamy <arwinraj.s@maybank.com>; Mohanachanthiriga A/P Moorthi <mohanachanthiriga@maybank.com>; RCMS Tech Support <RCMS-Tech-Support@maybank.com.my>
Cc: Raja Suraya Hanum Binti Raja Aman <rajasurayahanum@maybank.com>; Nur Atiea Fatin Nabila Binti Jusoh <nuratieafatinnabila.ju@maybank.com>; Zaireen Binti Ismail <zaireen.i@maybank.com>; Maybank2E MY Support <m2e.mysupport@maybank.com.my>; Norhasmawati Binti Zainal <norhasmawati.z@maybank.com>; Maybank2E Product <m2e.product@maybank.com.my>; Vandhana Nagabushanam <vandhana.n@maybank.com>; Mohamad Bongsu B Mat Isa <mdbongsu.mi@maybank.com>; mbbrcms.support <mbbrcms.support@hitachi-ebworx.com>
Subject: RE: 20170323/RCMS/CFO/MYUTWO/PAYMENT - Unable to Authorize (01HZWSWKL) (SD1488770/IM1058578)

Hi Mohana,

Since the required logs (CAS log) have been overwritten, we are unable to check the rejection during authorization the transaction. Therefore kindly advise customer to submit the transaction again, if the issue still persist kindly provide us the CAS log immediately to prevent log being overwritten (Please be inform CAS logs only available for less than 1 day).

Thank You,
Best Regards,

Vikki Aria Dinata
Application Engineer
Hitachi eBworx Sdn. Bhd. | t: +603 7956 9822 | f: +603 7957 2661 | www.hitachi-ebworx.com

From: Arwin Raj A/L Santhanasamy [mailto:arwinraj.s@maybank.com]
Sent: Thursday, 23 March, 2017 1:08 PM
To: Mohanachanthiriga A/P Moorthi <mohanachanthiriga@maybank.com>; RCMS Tech Support <RCMS-Tech-Support@maybank.com.my>
Cc: Raja Suraya Hanum Binti Raja Aman <rajasurayahanum@maybank.com>; Nur Atiea Fatin Nabila Binti Jusoh <nuratieafatinnabila.ju@maybank.com>; Zaireen Binti Ismail <zaireen.i@maybank.com>; Maybank2E MY Support <m2e.mysupport@maybank.com.my>; Norhasmawati Binti Zainal <norhasmawati.z@maybank.com>; Maybank2E Product <m2e.product@maybank.com.my>; Vandhana Nagabushanam <vandhana.n@maybank.com>; Mohamad Bongsu B Mat Isa <mdbongsu.mi@maybank.com>; mbbrcms.support <mbbrcms.support@hitachi-ebworx.com>; Arwin Raj A/L Santhanasamy <arwinraj.s@maybank.com>
Subject: RE: 20170323/RCMS/CFO/MYUTWO/PAYMENT - Unable to Authorize (01HZWSWKL) (SD1488770/IM1058578)

Dear Mohana

MYIT170322549908

Rgds
Arwin
From: Mohanachanthiriga A/P Moorthi
Sent: Thursday, March 23, 2017 12:56
To: Arwin Raj A/L Santhanasamy ,RCMS Tech Support
CC: Raja Suraya Hanum Binti Raja Aman ,Nur Atiea Fatin Nabila Binti Jusoh ,Zaireen Binti Ismail ,Maybank2E MY Support ,Norhasmawati Binti Zainal ,Maybank2E Product ,Vandhana Nagabushanam ,Mohamad Bongsu B Mat Isa ,"mbbrcms.support"
Subject: RE: 20170323/RCMS/CFO/MYUTWO/PAYMENT - Unable to Authorize (01HZWSWKL) (SD1488770/IM1058578)

Hi EB,
Please assist to check on this issue.

Hi Arwin,
Can you assist to provide batch reference number?

Thanks & Regards,
MOHANACHANTHIRIGA MOORTHI
RCMS, Cash Management | Delivery & Operation (Global Banking)
Maybank Shared Services | Group Technology
Level 25, Menara Maybank, 100 Jalan Tun Perak, 50050 Kuala Lumpur
Tel: 03-20708833 ext 2495 Email: mohanachanthiriga@maybank.com.my

Advanced Leave Notification :

From: Arwin Raj A/L Santhanasamy
Sent: 23-Mar-2017 12:48 PM
To: RCMS Tech Support; MaybankHelpdesk
Cc: Raja Suraya Hanum Binti Raja Aman; Nur Atiea Fatin Nabila Binti Jusoh; Mohanachanthiriga A/P Moorthi; Zaireen Binti Ismail; Maybank2E MY Support; Norhasmawati Binti Zainal; Maybank2E Product; Vandhana Nagabushanam; Mohamad Bongsu B Mat Isa; Arwin Raj A/L Santhanasamy; mbbrcms.support
Subject: RE: 20170323/RCMS/CFO/MYUTWO/PAYMENT - Unable to Authorize (01HZWSWKL)

Dear Helpdesk,

Please assist to raise ticket number and forward to RCMS Tech Support

Dear RCMS Tech Support,/ Mohana

Please assist to check as customer unable to authorize the payment- Error invalid Authorization Code

Time and date of authorizing
2.29 Pm 22/2/17
4.30 Pm 22/2/17
MYUTWO1A

Arwin Raj Santhanasamy
Business Analyst | Infrastructure – TB | Business Management & Technology-GB
23rd Floor, Menara Maybank, 100 Jalan Tun Perak, 50050 Kuala Lumpur

From: Mohamad Bongsu B Mat Isa On Behalf Of Maybank2E MY Support
Sent: Thursday, 23 March, 2017 12:17 PM
To: Maybank2E MY Support <m2e.mysupport@maybank.com.my>; Arwin Raj A/L Santhanasamy <arwinraj.s@maybank.com>; Norhasmawati Binti Zainal <norhasmawati.z@maybank.com>; Maybank2E Product <m2e.product@maybank.com.my>; Vandhana Nagabushanam <vandhana.n@maybank.com>; Mohamad Bongsu B Mat Isa <mdbongsu.mi@maybank.com>
Cc: Raja Suraya Hanum Binti Raja Aman <rajasurayahanum@maybank.com>; Nur Atiea Fatin Nabila Binti Jusoh <nuratieafatinnabila.ju@maybank.com>; Mohanachanthiriga A/P Moorthi <mohanachanthiriga@maybank.com>; Zaireen Binti Ismail <zaireen.i@maybank.com>
Subject: 20170323/RCMS/CFO/MYUTWO/PAYMENT - Unable to Authorize (01HZWSWKL)

Dear GPC,

Kindly assist below issue:

REQUEST TYPE
ERROR
SYSTEM
RCMS
MODULE / PRODUCT / COMPONENT
PAYMENT
CUSTOMER NAME
U TWO PHONE MOBILE CENTRE
CORP ID
MYUTWO
USER ID AFFECTED (if any)
MYUTWO1A
PROBLEM DESCRIPTION
CUSTOMER IS A SUPER USER.
WHEN HE WOULD LIKE TO SUBMIT THE TRANSACTION THE ERROR COMEOUT AS INVALID AUTHORISATION CODE.
BATCH/TRANSACTION REF
MYIT170322549908
DATE TIME ISSUE ENCOUTERED
RELEVANT SCREENSHOT/ATTACHMENT

Corporate Name
Product
Customer Ref. No.
Debatch Ref No
Provider
Value Date / File Header Date
Grouping Reference
Source / Debatch Name
Amount
Account Name
Debiting Account
Beneficiary Name
Status
Repair Status
U TWO PHONE MOBILE CENTRE
Domestic Payments (MY)
MYIT170322549908

MY
23 Mar 2017 MY (UTC+08:00)


MYR 17,808.00
U TWO PHONE MOBILE CENTRE
551306527947
CELCOM MOBILE
New (New)

PRELIMINARY CHECKED PERFORMED

Regards,
Maybank2E Client Support
m2e.mysupport@maybank.com
Tel: 1300887788 | Fax: 1300887989.
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