Support #7321

[SCP ID :##3744##] : Unable to perform FTL for his Single user ID (ZF GLOBAL TRADING).

Added by Zahir Abd Latif over 7 years ago. Updated over 7 years ago.

Status:Closed - End of life cycleStart date:March 27, 2017
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request.

This customer unable to perform FTL for his Single user ID. The error stated invalid OTP. Already tried to revoke the token & reassign back however the problem still occurred.

Below are the company details:

Agronetbiz
Company Name: ZF GLOBAL TRADING
User ID: 4161
Username: zfglobal
Full Name: Zaizul Fitri Bin Abdullah Rijal
Mobile No: 60142276778
Address: Level 20-01 The Pinnacle Persiaran Lagoon Bandar Sunway
City: Subang Jaya
State: Selangor
Postcode: 47500
Email Address:
Role: Single User
User Status: NEW
FTL Completed: No
Token Serial No: 2308511100977

Time Stamp:
Activity ID
User Name
Activity Date
Activity Type
Channel
20170327000000219974
zfglobal
27/03/2017 12:36:28 PM
Performed First Time Login
Computer
20170327000000219954
zfglobal
27/03/2017 12:25:31 PM
Performed First Time Login
Computer
20170327000000219931
zfglobal
27/03/2017 12:07:00 PM
Performed First Time Login
Computer
20170327000000219923
zfglobal
27/03/2017 12:02:01 PM
Performed First Time Login
Mobile
20170327000000219920
zfglobal
27/03/2017 11:59:22 AM
Performed First Time Login
Computer
20170327000000219913
zfglobal
27/03/2017 11:58:00 AM
Performed First Time Login
Computer

agro-ws-upass.log (1.48 MB) Zahir Abd Latif, March 27, 2017 15:34

History

#1 Updated by Yap Kah Yan over 7 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback

Root Cause: Secure Metrics did not return 0 for syncToken method
Fix: Secure Metrics to check on the issue

#2 Updated by Yap Kah Yan over 7 years ago

  • Assignee changed from Yap Kah Yan to Zahir Abd Latif

#3 Updated by Zahir Abd Latif over 7 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 0 to 100

Issue closed in SCP.

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