Support #7321
[SCP ID :##3744##] : Unable to perform FTL for his Single user ID (ZF GLOBAL TRADING).
Status: | Closed - End of life cycle | Start date: | March 27, 2017 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | BIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request.
This customer unable to perform FTL for his Single user ID. The error stated invalid OTP. Already tried to revoke the token & reassign back however the problem still occurred.
Below are the company details:
Agronetbiz
Company Name: ZF GLOBAL TRADING
User ID: 4161
Username: zfglobal
Full Name: Zaizul Fitri Bin Abdullah Rijal
Mobile No: 60142276778
Address: Level 20-01 The Pinnacle Persiaran Lagoon Bandar Sunway
City: Subang Jaya
State: Selangor
Postcode: 47500
Email Address: zfglobal@zoho.com
Role: Single User
User Status: NEW
FTL Completed: No
Token Serial No: 2308511100977
Time Stamp:
Activity ID
User Name
Activity Date
Activity Type
Channel
20170327000000219974
zfglobal
27/03/2017 12:36:28 PM
Performed First Time Login
Computer
20170327000000219954
zfglobal
27/03/2017 12:25:31 PM
Performed First Time Login
Computer
20170327000000219931
zfglobal
27/03/2017 12:07:00 PM
Performed First Time Login
Computer
20170327000000219923
zfglobal
27/03/2017 12:02:01 PM
Performed First Time Login
Mobile
20170327000000219920
zfglobal
27/03/2017 11:59:22 AM
Performed First Time Login
Computer
20170327000000219913
zfglobal
27/03/2017 11:58:00 AM
Performed First Time Login
Computer
History
#1 Updated by Yap Kah Yan over 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Root Cause: Secure Metrics did not return 0 for syncToken method
Fix: Secure Metrics to check on the issue
#2 Updated by Yap Kah Yan over 7 years ago
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
#3 Updated by Zahir Abd Latif over 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.