Support #7343
[SCP ID :##3756##] : Cannot perform Instant Transfer via KFH Online
Status: | Closed - End of life cycle | Start date: | March 30, 2017 | |
---|---|---|---|---|
Priority: | Immediate | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
We received a complaint from a customer who cant perform IBFT via Internet Banking but able to perform other transactions such as IBG and bill payment.
There is no record for IBFT performed by customer as checked in database. ( IB_TRANSACTION_HISTORY, IB_IBFT_TRANSFER).
Please advise is there any other table that we can check while waiting for the server log? e.g setting in BVMC, etc? FYI, customer tried to perform IBFT via ATM and it was successfull.
Below is the details, kindly advise:
Txn Date = 17/03/2017
Bene Acct No = 114824011759
History
#1 Updated by Zahir Abd Latif about 7 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Norashikin, Jul 31, 2017 11:43 AM:-
Dear Penril Team; Kindly close this case.
Issue closed in SCP.