Support #7540
[SCP ID :##3915##] : ||Unable to access CMS KFHMB & KFH LABUAN ||URGENT||
| Status: | Closed - End of life cycle | Start date: | June 22, 2017 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly Kindly attend below request.
Yesterday we have quarterly preventive maintenance for Internet Banking. All servers related have been restarted and successfully up & running. This morning we identified BIB KFHMB & BIB KFH Labuan are unable to access. No issue with IB consumer.
After restarted the instances, all the services back as normal.
Kindly help us to investigate the issue ASAP to prevent this issue happen again in the future.
History
#1
Updated by Zahir Abd Latif about 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Chee Ping, 06/22/2017 04:15 PM:-
Root Cause:
Based on the log files given, we found out that BIB and BIB labuan not able to access due to UPASS webservice started with error. IB consumer able to access due to IB consumer does not go through UPASS webservice, but calling
the UPASS API that included in IB consumer.
Solution:
After server restarted, open UPASS URL (Example: http://kfhib09:1158/WSUPass_STG/services/WS_UPass?wsdl) using browser. The URL stated here is just an example, UPASS URL in production will be different. If the
UPASS webservice is up without error, you should able to see the WSDL as below. 
Chee Ping, 23 June 2017 at 10:11:-
Hi Shahrulnizam You need to check the URL inside this file "\kfh_bib\WebContent\WEB-INF\classes\UPassClient.cfg".
#2
Updated by Zahir Abd Latif about 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.