B - Production Support » KFH Support

June 22, 2017

11:57 Support #7541 (Work Completed-End life cycle): [SCP ID :##3916##] : WEBSITE:: HIGHLIGHT

Hi,
Kindly Kindly attend below request.
Please upload file at website - highlight. Below text:Title: WINNER ANNO... Zahir Abd Latif

11:17 Support #7540 (Closed - End of life cycle): [SCP ID :##3915##] : ||Unable to access CMS KFHMB & K...

Hi,
Kindly Kindly attend below request.
Yesterday we have quarterly preventive maintenance for Internet Banking.... Zahir Abd Latif

June 21, 2017

09:55 Support #7510 (Work Completed-End life cycle): [Request ID :##3895##] : DESKMATE: Directory Upda...

Anonymous

09:50 Support #7531 (Work Completed-End life cycle): [SCP ID :##3913##] : UPDATE-: WEBSITE

Anonymous

09:50 Support #7528 (Work Completed-End life cycle): [SCP ID :##3910##] : DESKMATE & WEBSITE: Resigned ...

Anonymous

09:49 Support #7530 (Work Completed-End life cycle): [SCP ID :##3912##] : DESKMATE: Directory Update...

Anonymous

09:48 Support #7529 (Work Completed-End life cycle): [SCP ID :##3911##] : DESKMATE: Directory Update - ...

Anonymous

09:47 Support #7512 (Work Completed-End life cycle): [Request ID :##3897##] : DESKMATE: Directory Upda...

Anonymous

09:46 Support #7513 (Work Completed-End life cycle): [Request ID :##3898##] : DESKMATE: Directory Updat...

Anonymous

09:46 Support #7514 (Work Completed-End life cycle): [Request ID :##3899##] : DESKMATE: Directory Updat...

Anonymous

09:44 Support #7515 (Work Completed-End life cycle): [Request ID :##3900##] : DESKMATE: Directory Updat...

Anonymous

09:39 Support #7516 (Work Completed-End life cycle): [Request ID :##3901##] : DESKMATE: Directory Updat...

Anonymous

09:36 Support #7517 (Work Completed-End life cycle): [Request ID :##3903##] : WEBSITE: New Tab for Bas...

Anonymous

09:36 Support #7525 (Work Completed-End life cycle): [SCP ID :##3907##] : Upload staff campaign on desk...

Anonymous

09:34 Support #7533 (Work Completed-End life cycle): [SCP ID :##3914##] : Replace the Ramadhan Banner w...

Hi,
Kindly attend below request.
Kindly replace Ramadhan banner with KFH banner at the corporate website as follo... Zahir Abd Latif

June 20, 2017

14:28 Support #7531 (Work Completed-End life cycle): [SCP ID :##3913##] : UPDATE-: WEBSITE

Hi,
Kindly attend below request.
Please update below path:
Website - company profile - management team (Ustaz ... Zahir Abd Latif

11:04 Support #7466 (Closed - End of life cycle): [SCP ID :##3854##] : No transaction for approval

Issue closed in SCP. Zahir Abd Latif

11:03 Support #7467 (Closed - End of life cycle): [SCP ID :##3855##] : Link Account

Issue closed in SCP. Zahir Abd Latif

11:02 Support #7487 (Closed - End of life cycle): [SCP ID :##3871##] : Cannot register CMS at CORUS || ...

Issue closed in SCP. Zahir Abd Latif

11:02 Support #7480 (Closed - End of life cycle): [SCP ID :##3867##] : Unknown Verefier and Approver -...

Issue closed in SCP. Zahir Abd Latif

June 19, 2017

16:55 Support #7530 (Work Completed-End life cycle): [SCP ID :##3912##] : DESKMATE: Directory Update...

Hi,
Kindly attend below request.
to update in directory:
Staff ID Name Location Department Remarks
17-1584... Zahir Abd Latif

16:48 Support #7529 (Work Completed-End life cycle): [SCP ID :##3911##] : DESKMATE: Directory Update - ...

Hi,
Kindly attend below request.
1. to remove from KL Sentral Branch
2. to add in Contact Centre
3. to change ... Zahir Abd Latif

16:41 Support #7528 (Work Completed-End life cycle): [SCP ID :##3910##] : DESKMATE & WEBSITE: Resigned ...

Hi,
Kindly attend below request.
to remove staff:
1. DESKMATE
!https://support.penril.net/inlineimages/WorkO... Zahir Abd Latif

15:11 Support #7217 (Pending Customer Feedback): [SCP ID :##3688##] : SI CIB Failed with reason Insuff...

Hafiz, Jun 19, 2017 03:05 PM:-... Zahir Abd Latif

15:00 Support #7270 (Pending Customer Feedback): [SCP ID :##3716##] : Error - BIB SI Execution Process...

Hafiz, Jun 19, 2017 02:55 PM:-... Zahir Abd Latif

14:06 Support #7527 (Work Completed-End life cycle): [SCP ID :##3909##] : DESKMATE UPLOAD (URGENT)

Hi,
Kindly attend below request.
Please upload file (190617_LETTERSFROMDAVID_RAYA_PDF) to Deskmate - Letters Fro... Zahir Abd Latif

11:57 Support #7524 (Closed - End of life cycle): [Request ID :##3906##] : UPLOAD:DESMATE

Verified by Fadziq.
Issue closed in SCP. Zahir Abd Latif

11:41 Support #7526 (Work Completed-End life cycle): [SCP ID :##3908##] : WEBSITE UPLOAD - TNCs

Hi,
Kindly attend below request:
Please upload T&C files accordingly.
1- KFH SURE SAVINGS ACCOUNT-i: Link here... Zahir Abd Latif

11:19 Support #7525 (Work Completed-End life cycle): [SCP ID :##3907##] : Upload staff campaign on desk...

Hi,
Kindly attend below request:
Kindly please upload the staff campaign artwork on the deskmate
The image can... Zahir Abd Latif

11:09 Support #7033: [SCP ID :##3600##] : Issue to give privileges to user

Dear Hafiz,
Kindly assist to update the current status or any finding/progress on this issue.
Thanks. Zahir Abd Latif

11:08 Support #7234: [SCP ID :##3697##] : Unable to reject transaction

Dear Hafiz,
Kindly assist to update the current status or any finding/progress on this issue.
Thanks. Zahir Abd Latif

11:05 Support #7217: [SCP ID :##3688##] : SI CIB Failed with reason Insufficient Fund

Dear Hafiz,
Kindly assist to update the current status or any finding/progress on this issue.
Thanks. Zahir Abd Latif

11:02 Support #7270: [SCP ID :##3716##] : Error - BIB SI Execution Process executed on 15/03/2017

Dear Hafiz,
Kindly assist to update the current status or any finding/progress on this issue.
Thanks. Zahir Abd Latif

11:01 Support #7273 (Pending Customer Feedback): [SCP ID :##3719##] : Request to extract FTT informatio...

Zahir Abd Latif

10:51 Support #7387 (Closed - End of life cycle): [SCP ID :##3792##] : CMS Issue || EGYPT EXPRESS TRAV...

Hafiz, May 5, 2017 05:39 PM:-... Zahir Abd Latif

10:39 Support #7395 (Pending Customer Feedback): [SCP ID :##3798##] : URGENT||RENTAS ISSUE||

Hafiz, May 9, 2017 12:28 PM:-... Zahir Abd Latif

10:34 Support #7466 (Pending Customer Feedback): [SCP ID :##3854##] : No transaction for approval

Chee Ping, May 22, 2017 05:31 PM:-
Dear Shikin
Look like the approval matrix setup wrongly. Based on previous... Zahir Abd Latif

10:27 Support #7467 (Pending Customer Feedback): [SCP ID :##3855##] : Link Account

Jeng Wei, May 29, 2017 11:42 AM:-... Zahir Abd Latif

10:18 Support #7487 (Pending Customer Feedback): [SCP ID :##3871##] : Cannot register CMS at CORUS || H...

Jeng Wei, 6 June 2017 at 10:25:-... Zahir Abd Latif

10:08 Support #7480 (Pending Customer Feedback): [SCP ID :##3867##] : Unknown Verefier and Approver - ...

Chee Ping, May 31, 2017 02:42 PM:-... Zahir Abd Latif

09:29 Support #7524 (Closed - End of life cycle): [Request ID :##3906##] : UPLOAD:DESMATE

Hi,
Kindly attend below request.
UPLOAD:DESMATE:KFH & Banking Subsidiaries Activities
Title: 16 - 31 May 2... Zahir Abd Latif

June 16, 2017

12:02 Support #7519 (Closed - End of life cycle): [Request ID :##3905##] : WEBSITE: New Tab for SURE SM...

Hi,
Kindly attend below request.
http://www.kfh.com.my/kfhmb/v2/programView.do?contentTypeId=3000&displayPage=%... Zahir Abd Latif

June 15, 2017

15:34 Support #7517 (Work Completed-End life cycle): [Request ID :##3903##] : WEBSITE: New Tab for Bas...

Hi,
Kindly Kindly attend below request.
1. to add new tab and name it Base Rate
2. to insert the followi... Zahir Abd Latif

14:30 Support #7516 (Work Completed-End life cycle): [Request ID :##3901##] : DESKMATE: Directory Updat...

Hi,
Kindly attend below request.
to remove from directory:
Staff No. Name Department
12-1368 Abd Rani Bin Mo... Zahir Abd Latif

14:28 Support #7515 (Work Completed-End life cycle): [Request ID :##3900##] : DESKMATE: Directory Updat...

Hi,
Kindly attend below request.
to remove from directory:
Staff No. Name Department
06-114 Hamidah Binti Ab... Zahir Abd Latif

14:24 Support #7514 (Work Completed-End life cycle): [Request ID :##3899##] : DESKMATE: Directory Updat...

Hi,
Kindly attend below request.
to add in directory:
Staff ID Name Department Division
17-1601 Azrad Umar Bin... Zahir Abd Latif

14:14 Support #7513 (Work Completed-End life cycle): [Request ID :##3898##] : DESKMATE: Directory Updat...

Hi,
Kindly attend below request.
to remove from directory:
Staff No. Name Department
12-1292 Thong Lai Kuan... Zahir Abd Latif

14:06 Support #7512 (Work Completed-End life cycle): [Request ID :##3897##] : DESKMATE: Directory Upda...

Hi,
Kindly attend below request.
to add the following names in directory:
Staff ID Name Department
17-1606 Li... Zahir Abd Latif

11:42 Support #7510 (Work Completed-End life cycle): [Request ID :##3895##] : DESKMATE: Directory Upda...

Hi,
Kindly attend below request.
Kindly refer SCP email. Zahir Abd Latif

10:00 Support #7452 (Work Completed-End life cycle): [SCP ID :##3845##] : WEBSITE: PDM - KFH SURE SME

Sorry for late updating. Anonymous

09:58 Support #7509 (Work Completed-End life cycle): [Request ID :##3894##] : DESKMATE: Directory Upda...

Anonymous

09:57 Support #7450 (Pending Customer Feedback): [SCP ID :##3843##] : [URGENT] DESKMATE: New Tab and Li...

Waiting fully details from Azli. Anonymous

09:49 Support #7488 (Work Completed-End life cycle): [SCP ID :##3872##] : Add new tab of " KFH MALAYSIA...

Anonymous

09:48 Support #7490 (Work Completed-End life cycle): [SCP ID :##3874##] : Jom Balik kampung campign ads

Anonymous

09:47 Support #7494 (Work Completed-End life cycle): [SCP ID :##3878##] : WEBSITE: KFH LIBSHARA ACCOUNT-i

Done on the same date. Sorry for late updating. Anonymous

09:46 Support #7495 (Work Completed-End life cycle): [SCP ID :##3879##] : WEBSITE: Ijarah Muntahia Bi A...

Done on the same date. Sorry for late updating. Anonymous

09:44 Support #7496 (Work Completed-End life cycle): [SCP ID :##3880##] : Ijarah Mawsufah Fi Al-Zimmah ...

Done on the same date. Sorry for late updating. Anonymous

09:42 Support #7497 (Work Completed-End life cycle): [SCP ID :##3881##] : DESKMATE (URGENT)

Anonymous

09:42 Support #7498 (Work Completed-End life cycle): [Request ID :##3882##] : 1) Mudharabah Plus Accoun...

Anonymous

09:41 Support #7505 (Work Completed-End life cycle): [SCP ID :##3890##] : WEBSITE: HIGHLIGHT

Anonymous

09:29 Support #7509 (Work Completed-End life cycle): [Request ID :##3894##] : DESKMATE: Directory Upda...

Hi,
Kindly attend below request.
to change Afzan Kasim's telephone number from 0647 to 0370 Zahir Abd Latif

June 14, 2017

10:09 Support #7505 (Work Completed-End life cycle): [SCP ID :##3890##] : WEBSITE: HIGHLIGHT

Hi,
Kindly attend below request.
PLEASE TREAT THIS URGENTLY
Please add at highly section with below text and ... Zahir Abd Latif

June 13, 2017

10:27 Support #7501 (Closed - End of life cycle): [Request ID :##3886##] : UNABLE TO DO IBFT FOR AMOUNT...

Hi Hafiz,
Kindly attend below request.... Nurul Akmal

June 08, 2017

15:36 Support #7498 (Work Completed-End life cycle): [Request ID :##3882##] : 1) Mudharabah Plus Accoun...

Hi,
Kindly attend below request.
Please update the documents as follows :
1) Mudharabah Plus Account-i Rate... Zahir Abd Latif

15:32 Support #7497 (Work Completed-End life cycle): [SCP ID :##3881##] : DESKMATE (URGENT)

Hi,
Kindly attend below request.
Please upload at deskmate as per link here
Deskmate - News - KFH Malaysia B... Zahir Abd Latif

June 07, 2017

13:14 Support #7496 (Work Completed-End life cycle): [SCP ID :##3880##] : Ijarah Mawsufah Fi Al-Zimmah ...

Hi,
Kindly attend below request:
PLEASE TREAT THIS AS URGENT NEED TO UPLOAD BEFORE END OF THE DAY
Please chang... Zahir Abd Latif

13:09 Support #7495 (Work Completed-End life cycle): [SCP ID :##3879##] : WEBSITE: Ijarah Muntahia Bi A...

Hi,
Kindly attend below request:
PLEASE TREAT THIS AS URGENT NEED TO UPLOAD BEFORE END OF THE DAY
Please chang... Zahir Abd Latif

June 06, 2017

11:12 Support #7494 (Work Completed-End life cycle): [SCP ID :##3878##] : WEBSITE: KFH LIBSHARA ACCOUNT-i

Hi,
Kindly attend below request:
PLEASE TREAT THIS CAREFULLY
Please change three main files in the link here (... Zahir Abd Latif

08:52 Support #7373 (Closed - End of life cycle): [SCP ID :##3779##] : FTT Error Exception

Updated by Hafiz, Apr 21, 2017 10:57 AM:-... Zahir Abd Latif

June 01, 2017

10:22 Support #7490 (Work Completed-End life cycle): [SCP ID :##3874##] : Jom Balik kampung campign ads

Hi,
Kindly attend below request:
Kindly upload the Jom Balik Kampung campaign ads under latest promotion and lin... Zahir Abd Latif

May 31, 2017

14:39 Support #7488 (Work Completed-End life cycle): [SCP ID :##3872##] : Add new tab of " KFH MALAYSIA...

Hi,
Kindly attend below request:
Kindly add new tab named "KFH MALAYSIA PROGRESS" similar to "Letters from David"... Zahir Abd Latif

12:59 Support #7487 (Closed - End of life cycle): [SCP ID :##3871##] : Cannot register CMS at CORUS || ...

Hi,
Kindly attend below request:
Currently user cannot register company to subscribe CMS at CORUS due to "Service... Zahir Abd Latif

May 30, 2017

15:20 Support #7476 (Work Completed-End life cycle): [SCP ID :##3863##] : Uploading Ramadhan Welcoming ...

Anonymous

15:19 Support #7475 (Work Completed-End life cycle): [SCP ID :##3862##] : WEBSITE: Temporary Banner - R...

Anonymous

14:53 Support #7481 (Work Completed-End life cycle): [SCP ID :##3868##] : DESKMATE UPLOAD (URGENT!)

Anonymous

10:39 Support #7481 (Work Completed-End life cycle): [SCP ID :##3868##] : DESKMATE UPLOAD (URGENT!)

Hi,
Kindly attend below request:
Please upload attached folder at deskmate - Letters from David.
Title: Ramadh... Zahir Abd Latif

09:53 Support #7479 (Closed - End of life cycle): [SCP ID :##3866##] : DESKAMTE: Operational DOA

Verified by Athira.
Issue closed in SCP. Zahir Abd Latif

May 29, 2017

15:32 Support #7480 (Closed - End of life cycle): [SCP ID :##3867##] : Unknown Verefier and Approver -...

Hi Hafiz
Kindly attend this case... Ahmad Hazri

13:06 Support #7479 (Closed - End of life cycle): [SCP ID :##3866##] : DESKAMTE: Operational DOA

Hi Athira
Kindly assist
http://deskmate.kfh.com.my/index.php?option=com_content&view=article&id=525&Itemid=750
... Ahmad Hazri

May 26, 2017

09:11 Support #7476 (Work Completed-End life cycle): [SCP ID :##3863##] : Uploading Ramadhan Welcoming ...

Hi,
Kindly attend below request:
Kindly upload a welcoming speech video on the link below
http://deskmate.kfh.... Zahir Abd Latif

08:53 Support #7444 (Closed - End of life cycle): [SCP ID :##3838##] : TAC Issue | Invalid TAC number

Issue closed in SCP. Zahir Abd Latif

May 25, 2017

15:02 Support #7475 (Work Completed-End life cycle): [SCP ID :##3862##] : WEBSITE: Temporary Banner - R...

Hi,
Kindly attend below request:
o upload the Ramadhan Wish banner
to make this banner No 1
to replace the foll... Zahir Abd Latif

09:20 Support #7399: [SCP ID :##3802##] : DESKMATE: We Are One - Group Campaign

Dear Athira,
Any update?
Still pending content from Azli?
Thanks. Zahir Abd Latif

09:15 Support #7444 (Pending Customer Feedback): [SCP ID :##3838##] : TAC Issue | Invalid TAC number

Update by Hafiz, May 18, 2017 02:45 PM:-... Zahir Abd Latif

May 24, 2017

16:37 Support #7473 (Closed - End of life cycle): [SCP ID :##3861##] : SQL query for Internet Transacti...

Hi,
Kindly attend below request.
There is a request to extract 6 month data for the Internet Transaction Report f... Zahir Abd Latif