Support #7569
[SCP ID :##3953##] : customer unable to activate new security token with 'Unknown error’
| Status: | Closed - End of life cycle | Start date: | July 13, 2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request.
Kindly need your assistance to check on this issue, customer unable to activate new security token with 'Unknown error’.
Token no: 2308511101344
Timestamp: 2017-07-11 12:18:04
History
#1
Updated by Yap Kah Yan about 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
We have found success response was not returned during syncToken call to Secure Metrics.
Kindly advice user to replace the token with new token as we suspect token may be faulty.
Sync token
2017/07/11 12:08:02:272 INFO my.com.upass.UPassControllerV2: SyncToken - useralias: [su010101] first OTP: [877134] Second OTP: [621565] Return: 99
2017/07/11 12:10:07:394 INFO my.com.upass.UPassControllerV2: SyncToken - useralias: [su010101] first OTP: [024603] Second OTP: [452073] Return: 99
2017/07/11 12:18:04:873 INFO my.com.upass.UPassControllerV2: SyncToken - useralias: [su010101] first OTP: [689186] Second OTP: [059390] Return: 99
2017/07/12 13:45:33:177 INFO my.com.upass.UPassControllerV2: SyncToken - useralias: [su010101] first OTP: [454195] Second OTP: [227201] Return: 99
revoke and assign token
2017/07/12 13:45:32:963 INFO my.com.upass.UPassControllerV2: AssignTokenToUser - serial number: [2308511101344] user alias: [su010101] Return: 0
2017/07/12 13:45:33:212 INFO my.com.upass.UPassControllerV2: UnassignTokenFromUser - user alias: [su010101] Return: 0
2017/07/11 12:10:07:083 INFO my.com.upass.UPassControllerV2: AssignTokenToUser - serial number: [2308511101344] user alias: [su010101] Return: 0
2017/07/11 12:10:07:364 INFO my.com.upass.UPassControllerV2: UnassignTokenFromUser - user alias: [su010101] Return: 0
2017/07/11 12:12:16:462 INFO my.com.upass.UPassControllerV2: AssignTokenToUser - serial number: [2308511101344] user alias: [su010101] Return: 0
2017/07/11 12:12:16:728 INFO my.com.upass.UPassControllerV2: UnassignTokenFromUser - user alias: [su010101] Return: 0
2017/07/11 12:18:04:537 INFO my.com.upass.UPassControllerV2: AssignTokenToUser - serial number: [2308511101344] user alias: [su010101] Return: 0
2017/07/11 12:18:04:834 INFO my.com.upass.UPassControllerV2: UnassignTokenFromUser - user alias: [su010101] Return: 0
#2
Updated by Yap Kah Yan about 7 years ago
Root Cause: Secure Metrics return error during SyncToken
Solution: Check with Secure Metrics / replace the token with new token
#3
Updated by Zahir Abd Latif about 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.