Support #7585
[SCP ID :##3966##] : User unable to login-GOLDFORM CORPORATION SDN.BHD.
| Status: | Closed - End of life cycle | Start date: | July 20, 2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Kindly need your assistance to check on this issue,
Customer initiator and approver unable to login, after login, loading until session expired.
Company details:
Company Id: 1940
CIF Number: 160025024
Company Name: GOLDFORM CORPORATION SDN.BHD.
User Details:
User ID: 4726
Username: chunyen2
Full Name: tanchunyen
Tel No: 074101108
Mobile No: 60107665627
Email Address: cytan@pts.hyfresh.com.my
Role: Initiator
User Status: ACTIVE
Timestamp: 20/07/2017 08:25:45 AM
- there is 1328 account tie to this cif.
History
#1
Updated by Zahir Abd Latif about 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- % Done changed from 0 to 100
Kah Yan, Jul 21, 2017 11:08 AM:-
Dear Ilah,
Kindly confirm with user if customer is unable to login.
As per our findings in the log files, customer have clicked on Transaction History which is after successful login
[2017-07-20 08:26:05,965 INFO](com.ib.message.common.MsgUtils) - generated message - class com.ib.message.request.inquiry.DDHistoryDetailsRequest:
0001000821000031370fc42017200f00004f000002819fc9c7c9d9c3e540404040677f011f000000000000000ff2
[2017-07-20 08:26:06,152 INFO](com.ib.message.common.MsgUtils) - parsed response -
class com.ib.message.response.inquiry.DDHistoryDetailsResponse:{ACCOUNT_NUMBER=1000821000031370, ACCOUNT_TYPE=D, POSTING_DATE_YYYYDDD=2017200, POSTING_ORDER=4, FILE_INDICATOR=2,
POSTING_DATE=190717, POSTING_TIME=190024, EFFECTIVE_DATE=190717, USER_ID=IGIRCV, SEQUENCE_NUMBER=2819, SUPERVISOR_ID=, AUXILLIARY_TRANSACTION_CODE=5880, TELLER_TRANS_DESC=INWARD IBG - CR CA,
DEBIT_CREDIT=C, TRANSACTION_CODE=11, TRANS_DESC=CR TFR/SAL/MISC, AFFECTS=B, SERIAL_NO=0, ROUTING_NO=0, TO_ACCOUNT_NO=0, TO_ACCOUNT_TYPE=, CURRENCY=MYR, TRANSACTION_AMOUNT=450000.00,
ADD_INFO_REMARK=PYZ99991707190002838, NEW_RATE=0.00, YOUR_REFERENCE=, ORIGINAL_AMOUNT=450000.00, ORIGINAL_CURRENCY=MYR, EXCHANGE_RATE=1.000000000, EXCHANGE_RATE2=1.0000000, MESSAGE_ID=,
INTERBANK_GIRO_FROM=UOVBMYKL, SENDER_NAME=GOLDFORM CORPORATION SDN. BHD., RECEIPIENT_REFERENCE=FUND TFR TO LN PYT, PAYMENT_DESCRIPTION=FUND TFR TO LN PYT}
#2
Updated by Zahir Abd Latif almost 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
Issue closed in SCP.