Support #7759

SCP ID :##4033##] : eCustody Production User Status not sync with CAS (refer on issue ID: 3647)

Added by Zahir Abd Latif about 7 years ago. Updated about 7 years ago.

Status:Closed - End of life cycleStart date:August 14, 2017
Priority:NormalDue date:August 16, 2017
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request.


Refer to the ID : 3647 - eCustody User Status not sync with CAS.

Email send to eCustody penril support for above issue.

Please assist to check and revert.

History

#1 Updated by Najmi Pasarudin about 7 years ago

  • Due date set to August 16, 2017
  • Status changed from New - Begin Life Cycle to Development / Work In Progress

#2 Updated by Najmi Pasarudin about 7 years ago

Lee Siew Peng
5:48 PM (23 hours ago)
to me, Penril, Poo, mbbcustody

Hi Najmi,

I have relook on this issue, scenario happen

1. eCustody user try to login with their user id, system prompt ‘User id is Inactive’.
2. Admin user(eCustody) login to Custody Admin and find out that particular user id ‘s status is Active BUT in CAS shown as ‘Disabled’.
3. Then user will enable that particular user CAS in order user able to login.

Understand that testing scenario provided below is for user perform manually from CAS to update user status of eCustody user and not advisable for Admin user(eCustody) update user status manually from CAS.
As know that CAS system have batch scheduler to update user status but not Custody admin(eCustody).

Please assist to check whether any batch scheduler for Custody admin(eCustody) to update user status or not.

FYI, request raise for above checking.

Thanks and Regards,

#3 Updated by Najmi Pasarudin about 7 years ago

  • Status changed from Development / Work In Progress to Pending Customer Feedback
  • % Done changed from 0 to 90

Replied to customer that patch has been given in Request ID: #3647(Internal Tracking ID: Support #7102). Pending on customer to verify this case.

#4 Updated by Najmi Pasarudin about 7 years ago

  • Assignee changed from Najmi Pasarudin to Zahir Abd Latif

#5 Updated by Zahir Abd Latif about 7 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 90 to 100

Issue closed in SCP.

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