Support #7809
SCP ID :##4066##] : Activate token - unknown error
| Status: | Closed - End of life cycle | Start date: | August 28, 2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer inform cannot login into Single user account as error ‘Your security token is inactive”.
Customer already try revoke, assign & try to perform”active new security token’ but error appear is unknown error.
Kindly check on this issue.
Customer details :
AgronetBIZ
Company Name : Hamka Trading.
Security token sirial number : 2308511101287
Status : Assigned.
User ID: 4529
Username: hamkatrading778
Full Name: MOHAMAD HAMIDI BIN MOHD ISMAIL
HAMKA1.txt 
(7.34 KB)
HAMKA2.txt
(5.7 KB)
History
#1
Updated by Yap Kah Yan about 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Root Cause: Response from Secure Metrics is not Successful
Solution: Issue new token, due to issue persists after unassigned assigned process.
#2
Updated by Yap Kah Yan about 7 years ago
- File HAMKA1.txt added
- File HAMKA2.txt added
#3
Updated by Zahir Abd Latif almost 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
- % Done changed from 0 to 100
Issue closed in SCP.