Support #7828

[SCP ID :##4077##] : MASALAH DAFTAR MASUK PERBANKAN INTERNET AGROBANK

Added by Nurul Akmal about 7 years ago. Updated about 7 years ago.

Status:Work Completed-End life cycleStart date:September 08, 2017
Priority:NormalDue date:
Assignee:Nurul Akmal% Done:

100%

Category:RIBSpent time:-
Target version:-

Description

Hi Stephanie,
Kindly attend below request.


Pihak cawangan Jasin telah menerima satu aduan daripada pelanggan dimana pelanggan tidak dapat akses Agronet sejak daripada pelanggan mendaftar Agronet pada 2 minggu lepas. Perkara ini telah diutarakan kepada Contact Centre pada hari berkenaan dan pegawai Contact Centre meminta pihak cawangan untuk clear browse history namun masalah yang dihadapi oleh pelanggan tidak dapat diselesaikan sehingga hari ini.

Masalah yang dihadapi oleh pelanggan adalah SESSION EXPIRED 'YOU HAVE LEFT YOUR BROWSER IDLE FOR MORE THAN 5 MINUTES,PLEASE LOGIN AGAIN'.

Maklumat pelanggan adalah seperti berikut:

Nama: Tee Hong Kiat
No KP:  761009-01-6225
Time Stamp: 8/9/2017, 10.47 am
User ID: 85929
CIF No: 290106650

Thank you.

History

#1 Updated by Stephanie Sufrapto about 7 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

#2 Updated by Stephanie Sufrapto about 7 years ago

  • Status changed from Development / Work In Progress to Work Completed-End life cycle
  • Assignee changed from Stephanie Sufrapto to Nurul Akmal
  • % Done changed from 0 to 100

Root cause: Account Number is empty, system unable to identify the account type.

solution: Remove the not related account from host.

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