B - Production Support » Agrobank Support

September 11, 2017

17:08 Support #7828 (Work Completed-End life cycle): [SCP ID :##4077##] : MASALAH DAFTAR MASUK PERBANKA...

Root cause: Account Number is empty, system unable to identify the account type.
solution: Remove the not related ... Stephanie Sufrapto

September 08, 2017

15:49 Support #7828 (Development / Work In Progress): [SCP ID :##4077##] : MASALAH DAFTAR MASUK PERBANK...

Stephanie Sufrapto

11:44 Support #7828 (Work Completed-End life cycle): [SCP ID :##4077##] : MASALAH DAFTAR MASUK PERBANKA...

Hi Stephanie,
Kindly attend below request.... Nurul Akmal

September 06, 2017

09:47 Support #7552 (Closed - End of life cycle): [SCP ID :##3937##] : Email notification for statutory...

No response from customer.
Issue closed in SCP. Zahir Abd Latif

09:35 Support #7565 (Closed - End of life cycle): SCP ID :##3949##] : AGRONETBIZ(Prod) : No details sho...

Issue closed in SCP. Zahir Abd Latif

09:34 Support #7582 (Closed - End of life cycle): [SCP ID :##3963##] : agronet & agronetbiz verisign lo...

Issue closed in SCP. Zahir Abd Latif

09:32 Support #7649 (Closed - End of life cycle): SCP ID :##3992##] : Production - RIB DEMO

Issue closed in SCP. Zahir Abd Latif

September 05, 2017

09:31 Support #7649 (Pending Customer Feedback): SCP ID :##3992##] : Production - RIB DEMO

Fixes deployed to production at 01/09/2017, Migration ID077 Yap Kah Yan

09:23 Support #7798: SCP ID :##4061##] : Transaction not display at transaction history

Pending on Agrobank IT team to duplicate the data from production to replicate the issue Yap Kah Yan

09:20 Support #7787 (Pending Customer Feedback): SCP ID :##4053##] : customer canot print interbank tra...

Root Cause: User select status Successful when printing Receipt
Solution: User select status Accepted for IBG receipt Yap Kah Yan

09:16 Support #7582 (Pending Customer Feedback): [SCP ID :##3963##] : agronet & agronetbiz verisign log...

Fixes deployed to production at 01/09/2017, Migration ID077 Yap Kah Yan

09:15 Support #7582 (Pending Prod Deployment): [SCP ID :##3963##] : agronet & agronetbiz verisign logo ...

Yap Kah Yan

09:14 Support #7565: SCP ID :##3949##] : AGRONETBIZ(Prod) : No details shown (Loan & FD A/C) under Acco...

Fixes deployed to production at 01/09/2017, Migration ID077 Yap Kah Yan

August 28, 2017

12:56 Support #7809 (Pending Customer Feedback): SCP ID :##4066##] : Activate token - unknown error

Root Cause: Response from Secure Metrics is not Successful
Solution: Issue new token, due to issue persists after un... Yap Kah Yan

12:52 Support #7809 (Closed - End of life cycle): SCP ID :##4066##] : Activate token - unknown error

Hi,
Kindly attend below request:
Customer inform cannot login into Single user account as error ‘Your security to... Zahir Abd Latif

August 23, 2017

15:03 Support #7667 (Closed - End of life cycle): SCP ID :##3995##] : isharp issue

Issue closed in SCP. Zahir Abd Latif

15:00 Support #7798 (Closed - End of life cycle): SCP ID :##4061##] : Transaction not display at transa...

Hi,
Kindly attend below request:
Kindly need your assistance to check on this issue, customer complaint cannot ... Zahir Abd Latif

August 21, 2017

15:45 Support #7787 (Closed - End of life cycle): SCP ID :##4053##] : customer canot print interbank tr...

Hi,
Kindly attend below request:
Please help to check this issue:
Pelanggan memaklumkan telah meluluskan ... Zahir Abd Latif

11:24 Support #6759 (Closed - End of life cycle): [SCP ID :##3453##] : Bill Payment SYABAS issue

Successfully migrated on 22/7/17
Migration ID 076 Norhaidah Md Dasuki

09:25 Support #7667: SCP ID :##3995##] : isharp issue

Dear Zahir,
Kindly help to close this case.
As per findings from Ilah (Agrobank), the transaction is not relate... Yap Kah Yan

August 17, 2017

10:02 Support #7667 (Pending Customer Feedback): SCP ID :##3995##] : isharp issue

Pending user to confirm on reported issue
On Aug 3, 2017 09:30 AM Kah Yan Yap wrote ---
Dear Ilah/Izzati,
... Yap Kah Yan

August 14, 2017

15:13 Bug #7728 (Work Completed-End life cycle): [RIB_DEMO] Block ATM Card

Erni Suhaireen Zulkifli