B - Production Support » Agrobank Support

October 11, 2017

15:32 Support #7942 (Pending Customer Feedback): SCP ID :##4168##] : FTL failed - token already assigned

Provided query:
select USER_ID, SP_SERIAL, SP_STATUS from bib_user where user_alias = 'franklin9396';
select * fr... Yap Kah Yan

15:27 Support #7943 (Development / Work In Progress): SCP ID :##4169##] : epay transaction not captured...

Yap Kah Yan

15:26 Support #7941 (Pending Customer Feedback): SCP ID :##4167##] : CA/bank admin cannot assign token,...

For user to be displayed in the dropdown list, SP_STATUS has to be 0.
Need nore info on the scenario of what happene... Yap Kah Yan

October 10, 2017

10:25 Support #7943 (Closed - End of life cycle): SCP ID :##4169##] : epay transaction not captured in ...

Hi,
Kindly attend below request:
Recently, almost everyday we received complaint epay transaction not captured in... Zahir Abd Latif

09:58 Support #7942 (Closed - End of life cycle): SCP ID :##4168##] : FTL failed - token already assigned

Hi,
Kindly attend below request:
Customer cannot do FTL, error token already assign.
User Details as below:
... Zahir Abd Latif

October 09, 2017

17:48 Support #7941 (Closed - End of life cycle): SCP ID :##4167##] : CA/bank admin cannot assign token...

Hi,
Kindly attend below request:
CA/bank admin cannot assign token, user not listed in the droplist as below. Ple... Zahir Abd Latif

17:27 Support #7940 (Pending Customer Feedback): SCP ID :##4166##] : UNLOCK CA doesn't appeared in BIB ...

Provided script as below:
select * from ADMIN_PERMISSION where ACTION_ID = '2046' and user_id = (select user_id fr... Yap Kah Yan

09:27 Support #7940 (Closed - End of life cycle): SCP ID :##4166##] : UNLOCK CA doesn't appeared in BIB...

Hi,
Kindly attend below request:
UNLOCK CA doesn't appeared in BIB Authorization. Please check.
!https://sup... Zahir Abd Latif

October 03, 2017

15:36 Support #7919 (Pending Review): SCP ID :##4152##] : Not able to view Agronet Transaction History

Hi kak Haida,
Successfully tested.
Kindly review Test Result attached.
Thank you. Nurul Akmal

12:27 Support #7918 (Pending Review): SCP ID :##4151##] : Security Image migration issue

Hi Kak Haida,
Kindly review Test Result attached.
Thank you. Nurul Akmal

11:35 Support #7919 (Internal Testing): SCP ID :##4152##] : Not able to view Agronet Transaction History

Dear Akmal,
Kindly test at https://172.16.50.27/bib.preprod.sit/common/Login.do
Patch released at:
172.16.51.... Yap Kah Yan

11:28 Support #7918 (Internal Testing): SCP ID :##4151##] : Security Image migration issue

Dear Akmal,
Please test at https://172.16.50.27/rib.preprod.sit/common/Login.do
Patches at:
172.16.51.35
D... Yap Kah Yan

09:44 Support #7919 (Closed - End of life cycle): SCP ID :##4152##] : Not able to view Agronet Transact...

Hi,
Kindly attend below request:
Customer complaint for not able to view Agronet Transaction History.
Customer... Zahir Abd Latif

09:41 Support #7918 (Closed - End of life cycle): SCP ID :##4151##] : Security Image migration issue

Hi,
Kindly attend below request:
Please fix below issue:
1. IE – able to key in the password and proceed to lo... Zahir Abd Latif

September 26, 2017

10:44 Support #7888 (Closed - End of life cycle): SCP ID :##4125##] : approver FTL failed

Hi,
Kindly attend below request:
Customer inform cannot used her security token. Both token already assign.
Wh... Zahir Abd Latif

09:24 Support #7887 (Closed - End of life cycle): SCP ID :##4124##] : statutory report problem

Hi,
Kindly attend below request:
Statutory report not complete generated on 26/09/2017 7:10 am, please help to ch... Zahir Abd Latif

September 20, 2017

10:19 Support #7874 (Closed - End of life cycle): SCP ID :##4112##] : REMOVE LHDN ACCOUNT KUCHING AND K...

Hi,
Kindly attend below request:
Please find attached CR form to REMOVE LHDN ACCOUNT KUCHING AND K.KINABALU BRANC... Zahir Abd Latif

September 19, 2017

11:46 Support #7787 (Closed - End of life cycle): SCP ID :##4053##] : customer canot print interbank tr...

Issue closed in SCP. Zahir Abd Latif

September 15, 2017

17:06 Support #7798 (Pending Review): SCP ID :##4061##] : Transaction not display at transaction history

Hi Kak Haida,
Kindly review the attached is Test Result for this reported issue.
Thank you Erni Suhaireen Zulkifli

14:20 Support #7798 (Internal Testing): SCP ID :##4061##] : Transaction not display at transaction history

Hi Erni,
Please test the fixes at preprod.sit
To replicate the issue use any other instance.
Patch release: D:... Yap Kah Yan