Support #7888

SCP ID :##4125##] : approver FTL failed

Added by Zahir Abd Latif almost 7 years ago. Updated almost 7 years ago.

Status:Closed - End of life cycleStart date:September 26, 2017
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:BIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Customer inform cannot used her security token. Both token already assign.
When customer perform FTL, the error appear ‘Invalid OTP’
When guide to try active new security token, the error appear is “please proceed to complete FTL”
Already try to revoke & assign token, but problem still persist.

Company name : BUNGA AGRO

25_agro-ws-upass.rar (144 KB) Zahir Abd Latif, September 26, 2017 10:43

agro-ws-upass.rar (144 KB) Zahir Abd Latif, September 26, 2017 10:44

History

#1 Updated by Zahir Abd Latif almost 7 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle
  • Assignee changed from Khairun Nisa Tamrin to Zahir Abd Latif
  • % Done changed from 0 to 100

Kah Yan, Sep 29, 2017 12:00 PM:-

Dear Ilah,

From the logs, we suspect token is faulty for bungajay69 (2308511101351), we suggest to assign new token to this user.
User bungatim17 got invalid OTP due to using same PIN twice.

2017/09/21 09:24:09:888 INFO  my.com.upass.UPassControllerV2: SyncToken - useralias: [bungatim17] first OTP: [205594] Second OTP: [771271] Return: 0
2017/09/21 09:24:09:888 INFO  my.com.upass.UPassControllerV2: SyncToken - useralias: [bungatim17] first OTP: [205594] Second OTP: [771271] Return: 0

2017/09/21 09:24:31:260 INFO  my.com.upass.UPassControllerV2: SyncToken - useralias: [bungatim17] first OTP: [205594] Second OTP: [771271] Return: 99
2017/09/21 09:24:31:260 INFO  my.com.upass.UPassControllerV2: SyncToken - useralias: [bungatim17] first OTP: [205594] Second OTP: [771271] Return: 99

Issue closed in SCP.

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