Support #7942
SCP ID :##4168##] : FTL failed - token already assigned
| Status: | Closed - End of life cycle | Start date: | October 10, 2017 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer cannot do FTL, error token already assign.
User Details as below:
User ID: 6450
Username: franklin9396
Full Name: Franklinmohweiwang
Email Address: franklinmao123@gmail.com
Role: Approver
Approver Group : A
User Status: NEW
FTL Completed: No
Timestamp:
1. 05/10/2017 12:39:10 PM
2. 05/10/2017 12:37:18 PM
3. 05/10/2017 12:36:18 PM
History
#1
Updated by Yap Kah Yan almost 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Provided query:
select USER_ID, SP_SERIAL, SP_STATUS from bib_user where user_alias = 'franklin9396';
select * from BIB_COMPANY_TOKEN where TOKEN_SERIAL='2308712900379';
select COMPANY_NAME from BIB_COMPANY where COMPANY_ID = (select COMPANY_ID from BIB_COMPANY_TOKEN where TOKEN_SERIAL='2308712900379');
Advised to revoke token and assign back to same user.
After assign to user please run the following query and run again after user tried FTL
#2
Updated by Zahir Abd Latif almost 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
- % Done changed from 0 to 100
Issue closed in SCP.