Support #8303
SCP ID :##4462##] : pin reload issue
| Status: | Work Completed-End life cycle | Start date: | March 15, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Yap Kah Yan | % Done: | 0% | |
| Category: | RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Please assist to check on this matter.
Customer made mobile reload, but the PIN didn’t come out. On our system too, the PIN didn’t show.
Amount already deducted from her account.
Name : NUR AMINAH BINTI ABD HALIM
IC No : 900319016076
Contact No : 0164602586
Transaction ID
20180314000012715360
Transaction Description
Pin Reload
Transaction Types
Pin Reload
Customer Name
NUR AMINAH BINTI ABD HALIM
Transaction From Account No
2005341000103985
Transaction Amount
10.00
Effective Date
14/03/2018
Transaction Date
14/03/2018 10:00:40 PM
Transaction Status:
Successful
Host Error Reason:
-
Service Provider:
DIGI
Reload Reference Number:
-
Reload PIN Number:
-
RRN2:
-
History
#1
Updated by Yap Kah Yan over 6 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Response Code returned by middleware was successful (0) but other values are null.
#2
Updated by Yap Kah Yan over 6 years ago
- Status changed from Pending Customer Feedback to Work Completed-End life cycle
Middleware to conduct testing with epay and host on timeout issue.
Suspect: timeout at epay