Task #836

IPAY HD00010573

Added by Latipah Abdul Rashid over 13 years ago. Updated about 13 years ago.

Status:Work Completed-End life cycleStart date:March 25, 2011
Priority:NormalDue date:March 30, 2011
Assignee:Latipah Abdul Rashid% Done:

80%

Category:-Spent time:-
Target version:-

Description

Email from Kamaruddin:

Dear IT / PENRIL,

Case ID : HD00010573

Pls assist to check ASAP on iPAY:

Customer unable to perform ipay using their kfh online with msg "the selected bank does not recognise the specified..".
The same bene account number tested at my ipay is working fine.

Customer atm card no:
6394060100059646
6394060100111124
6394060100116925

My atm card which is successful : 6394060100006217

 Attached is the screen shot showing the same bene account number used.

Failed_at_IPAY_25.03.11.docx (45.6 KB) Latipah Abdul Rashid, March 28, 2011 15:05

History

#1 Updated by Latipah Abdul Rashid over 13 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress
  • % Done changed from 0 to 80

For transaction on 25/3/2011 10:48:05, found the response code was '-2' which is not in the list provided for IB.

The request information that IB send is as below:

RIM: 1536
From account: 001102007002
Beneficiary account: 140820020064008
Amount: 30.00
Bank code: 504374

The response IB received is as below:

<HPSRESULT>
<RETURN_STATUS>-2</RETURN_STATUS>
<p_benef_name>null</p_benef_name>
<p_error_code>-11</p_error_code>
<p_response_code>-2</p_response_code>
</HPSRESULT>

User to check at Powercard level.

#2 Updated by Sarinah Darsy about 13 years ago

  • Status changed from Development / Work In Progress to Work Completed-End life cycle

It is Powercard Issue. Which return to IB as <p_benef_name>null</p_benef_name>. iPAY or IBFT Need the bene name. It is cannot be null. IF null the error of "the selected bank does not recognise the specified.." would display.

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