Support #8453: [SCP ID :##4555##] : UNABLE TO LOGIN AS APPROVER (ID : 0202524 - KADIR,WONG,LIN & CO. ADVOCATES) - Agrobank Support - Penril Support System

Support #8453

[SCP ID :##4555##] : UNABLE TO LOGIN AS APPROVER (ID : 0202524 - KADIR,WONG,LIN & CO. ADVOCATES)

Added by Ahmad Hazri over 6 years ago. Updated over 6 years ago.

Status:

Closed - End of life cycle

Start date:

May 03, 2018

Priority:

Normal

Due date:

Assignee:

Zahir Abd Latif

% Done:

100%

Category:

BIB

Spent time:

Target version:

Description

Hi Stephanie

Please attend this issue.

Customer unable to login into Approver account.

She enter the correct username & password.

The error appear “ Service currently unavailable. Please try again later”

Approver account status : Active.

Details on the email.

History

#1 Updated by Stephanie Sufrapto over 6 years ago

% Done changed from 0 to 100

From our discussion, user never success to login.

User unable to login cause by wrong password or Security token, the error message regarding "service unavailable" it cause by Deadlock issue happens only at 5/2/18 11:09:51

Kindly ask CA to reset the password to re-sync the token to resolve this issue.

Below is the snapshot from log for each activity.

Thank you

[4/30/18 10:34:55:578 SGT] 0000003a SystemOut O [30/04/2018] [10:34:55:578] [ERROR] [IBBusinessException]:527 - [8] Username or Password or Security Token PIN is invalid
[4/30/18 11:40:01:240 SGT] 0000005f SystemOut O [30/04/2018] [11:40:01:240] [ERROR] [IBBusinessException]:527 - [8] Username or Password or Security Token PIN is invalid
[4/30/18 11:41:57:000 SGT] 00000062 SystemOut O [30/04/2018] [11:41:57:000] [ERROR] [IBBusinessException]:527 - [8] Username or Password or Security Token PIN is invalid
[4/30/18 11:45:51:687 SGT] 00000023 SystemOut O [30/04/2018] [11:45:51:687] [ERROR] [IBBusinessException]:527 - [8] Username or Password or Security Token PIN is invalid
[4/30/18 11:47:42:020 SGT] 00000149 SystemOut O [30/04/2018] [11:47:42:020] [ERROR] [IBBusinessException]:527 - [8] Username or Password or Security Token PIN is invalid
[4/30/18 11:48:35:805 SGT] 00000149 SystemOut O [30/04/2018] [11:48:35:805] [ERROR] [IBBusinessException]:527 - [8] Username or Password or Security Token PIN is invalid
[4/30/18 13:12:57:837 SGT] 00000029 SystemOut O [30/04/2018] [13:12:57:837] [ERROR] [IBBusinessException]:527 - [8] Username or Password or Security Token PIN is invalid
[5/2/18 11:09:53:359 SGT] 00000453 SystemOut O [02/05/2018] [11:09:53:359] [ERROR] [IBBusinessException]:527 - [8] Username or Password or Security Token PIN is invalid
[5/2/18 11:09:51:222 SGT] 00000453 SystemOut O [02/05/2018] [11:09:51:222] [ERROR] [AbstractFlushingEventListener]:324 - Could not synchronize database state with session
org.hibernate.exception.SQLGrammarException: could not update: [net.penril.bib.core.BibUser#8750]
Caused by:
com.microsoft.sqlserver.jdbc.SQLServerException: Lock request time out period exceeded.
at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDatabaseError(SQLServerException.java:197)

[5/2/18 11:10:26:944 SGT] 00000445 SystemOut O [02/05/2018] [11:10:26:944] [ERROR] [IBBusinessException]:527 - [8] Username or Password or Security Token PIN is invalid
[5/2/18 11:18:17:566 SGT] 0000042e SystemOut O [02/05/2018] [11:18:17:566] [ERROR] [IBBusinessException]:527 - [8] Username or Password or Security Token PIN is invalid