Support #8731
SCP ID :##4672##] : KFH Online Unsuccessful IBFT Transaction
| Status: | Closed - End of life cycle | Start date: | August 01, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request.
Noticed that following unsuccessful KFH Online IBFT failure but customer’s account has been debited.
1.
Customer Name
: ABD HALIM BIN ***
Card No.
: 4678****00****24
Sender’s account no.
: 011106003299
Date & Time of transaction
: 31/7/18 @ 10.47am
Beneficiary’s bank
: AL-RAJHI
2.
Customer name
: MOHAMAD ** BIN KAMA**
Debit Card No
: 467****300****73
Debiting account No.
: 001142023355
Date & Time of transaction
: 31/07/2018 @ 11:29am
Beneficiary’s Bank
: MAYBANK
3.
Customer name
: * FAIRUZ MAT **
Debit Card No
: 4678****00****59
Debiting account No.
: 012142003753
Date & Time of transaction
: 31/07/2018 @ 12:22pm
Beneficiary’s Bank
: CIMB
4.
Customer Name
: * WAN ROZLEE HASSIM ***LAIYA
Card No.
: 467****300***687
Sender’s account no.
: 011142010359
Date & Time of transaction
: 31/7/18 @ 2.02pm
Beneficiary’s bank
: MAYBANK
5.
Customer name
: SYARIZAL * AMRI
Card No.
: 467****700***722
Debiting account No.
: 011103002412
Transaction date
: 31/7/2018 @ 2.22pm
Beneficiary Account No / Bank
: MAYBANK
Production server logs are available on the following path
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\31072018_ib_logs
Kindly help to investigate the root cause and kindly come out with an permanent solution for the same.
History
#1
Updated by Zahir Abd Latif about 6 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Aug 2, 2018 04:14 PM:-
From our investigation, we found all affected transaction receive error code from powercard.
Issue closed in SCP.