Support #8755
SCP ID :##4694##] : Reset password - session expired
| Status: | Closed - End of life cycle | Start date: | August 16, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer unable to do "forgot my username" 5times. error "session expired" .
User ID: 20719
User Name: abdulraof
Display Name: ABDUL RAOF BIN MOHD SHAMSUDIN
CIF No: 100145618
date/time : 15/8/2018 / 4.02pm
History
#1
Updated by Stephanie Sufrapto about 6 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
- % Done changed from 0 to 100
Issue is cause by the CIF for the user is not unique.
Solution :
1. To change the other user to different CIF
2. Delete the other user
#2
Updated by Zahir Abd Latif about 6 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.