Activity

From July 22, 2018 to August 20, 2018

15:46 Support #8743 (Work Completed-End life cycle): SCP ID :##4684 ##] : Lock Timeout request exceeded: Ilah update the configuration in 17/08/2018 Stephanie Sufrapto
12:45 Support #8759: SCP ID :##4698##] : Click SOCSO/LHDN navigation - session expired: Provide the query to user at 17/08/2018 Stephanie Sufrapto
12:21 Support #8756: SCP ID :##4695##] : Fund transfer - System is currently unavailable: User successfully access Fund Transfer after retry.
Kindly close this Stephanie Sufrapto
12:16 Support #8759 (Pending Customer Feedback): SCP ID :##4698##] : Click SOCSO/LHDN navigation - sess...: Root Cause:
empty file category id.
Temporary solution:
Provided script to update company:
update BIB_COMPANY s... Yap Kah Yan
12:12 Support #8755 (Pending Customer Feedback): SCP ID :##4694##] : Reset password - session expired: Issue is cause by the CIF for the user is not unique.
Solution :
1. To change the other user to different CIF
2... Stephanie Sufrapto
11:00 Support #8750 (Closed - End of life cycle): SCP ID :##4691##] : Complaint by KELAB SUKAN DAN REKR...: Issue closed in SCP. Zahir Abd Latif
11:00 Support #8744 (Closed - End of life cycle): SCP ID :##4685 ##] Bulk payment status pending: Issue closed in SCP. Zahir Abd Latif

10:53 Support #8759 (Closed - End of life cycle): SCP ID :##4698##] : Click SOCSO/LHDN navigation - ses...: Hi,
Kindly attend below request:-
Please help to check this issue. BIB Customer get session expired when click at... Zahir Abd Latif

14:54 Support #8756 (Closed - End of life cycle): SCP ID :##4695##] : Fund transfer - System is current...: Hi,
Kindly attend below request:-
Customer claimed she able to login as Single User however when she click on fun... Zahir Abd Latif
12:31 Support #8755 (Closed - End of life cycle): SCP ID :##4694##] : Reset password - session expired: Hi,
Kindly attend below request:-
Customer unable to do "forgot my username" 5times. error "session expired" .
... Zahir Abd Latif

12:38 Support #8750 (Pending Prod Deployment): SCP ID :##4691##] : Complaint by KELAB SUKAN DAN REKREAS...: transaction not success debit give query to update the transaction status to Rejected
UPDATE BIB_TRNX_HISTORY SET ... Stephanie Sufrapto

16:08 Support #8750 (Closed - End of life cycle): SCP ID :##4691##] : Complaint by KELAB SUKAN DAN REKR...: Hi,
Kindly attend below request:-
1. Customer complain that this pending transaction is not appear at authorizat... Zahir Abd Latif

18:53 Support #8739 (Pending Customer Feedback): SCP ID :##4680##] : CA assign token - session expired: Root Cause:
Program bug. Merge branch something did not change.
Solution Update Class file:
Path: \agro-bib-2.0-... Ngoh Chee Ping
18:52 Support #8740 (Pending Customer Feedback): SCP ID :##4681##] : single user login - session expired: Root Cause:
TOKEN_TYPE is null in BIB_USER table.
Solution:
Update the TOKEN_TYPE data using db script below:
... Ngoh Chee Ping
17:47 Support #8740 (Closed - End of life cycle): SCP ID :##4681##] : single user login - session expired: Hi,
Kindly attend below request:-
Case 1:-

TABUNG KEBAJIKAN PESERTA FELCRA SUNGAI M ALAU
2308816400789... Zahir Abd Latif
16:28 Support #8739 (Closed - End of life cycle): SCP ID :##4680##] : CA assign token - session expired: Hi,
Kindly attend below request:-
CA assign token - session expired. below is sample transaction.
!https://sup... Zahir Abd Latif
16:23 Support #8738 (Closed - End of life cycle): SCP ID :##4679##] : Search BIB user xtvt - service un...: Hi,
Kindly attend below request:-
Key in user name, click search button error prompt.
!https://support.penril.... Zahir Abd Latif

10:07 Support #8721 (Closed - End of life cycle): SCP ID :##4663##] : Unable to allow account services ...: Issue closed in SCP. Zahir Abd Latif

13:23 Support #8725 (Pending Customer Feedback): SCP ID :##4666##] : JOMPAY TRANSACTION CONFIRMATION: Root Cause: timeout returned by middleware
Both transactions are valid as both have call PaymentServices in ... Yap Kah Yan
09:52 Support #8725 (Closed - End of life cycle): SCP ID :##4666##] : JOMPAY TRANSACTION CONFIRMATION: Hi,
Kindly attend below request:-
!https://support.penril.net/inlineimages/WorkOrder/Jul2018/4666/1533001617446.p... Zahir Abd Latif

17:42 Support #8723 (Pending Customer Feedback): SCP ID :##4664##] : CA unable to login - session expired: Possible is intermittent issue as user session token is invalid. Please confirm with user if issue still persist.
... Yap Kah Yan
12:40 Support #8723: SCP ID :##4664##] : CA unable to login - session expired: Dear Kah Yan,
Kindly assist. Stephanie on AL.
Thanks. Zahir Abd Latif
12:09 Support #8723 (Closed - End of life cycle): SCP ID :##4664##] : CA unable to login - session expired: Hi Stephanie,
Kindly attend below request.
Kindly assist to check why the CA unable to login. Once key in the TAC... Zahir Abd Latif

14:52 Support #8721 (Pending Prod Deployment): SCP ID :##4663##] : Unable to allow account services and...: Issue cause by the cif Linking column is NULL.
happened when the initiator create the company before the migration ... Stephanie Sufrapto
09:49 Support #8721 (Closed - End of life cycle): SCP ID :##4663##] : Unable to allow account services ...: Hi Stephanie,
Kindly attend below request.
Unable to allow account services and create corporate administrator.
... Zahir Abd Latif

10:48 Support #8678 (Closed - End of life cycle): SCP ID :##4634##] : BIB - click more at aexecutive su...: Issue closed in SCP. Zahir Abd Latif
10:45 Support #8693 (Closed - End of life cycle): SCP ID :##4640##] : instant transfer unsuccessful, ac...: Issue closed in SCP. Zahir Abd Latif
10:44 Support #8673 (Closed - End of life cycle): SCP ID :##4629##] : View acct & banking session expired.: Issue closed in SCP. Zahir Abd Latif

11:34 Support #8673: SCP ID :##4629##] : View acct & banking session expired.: No update from ilah to allow loan account for multiple user.
Stephanie Sufrapto

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