Support #8777
SCP ID :##4713##] : [HD00019888] Unable to perform transaction in KFH Online
| Status: | Closed - End of life cycle | Start date: | September 03, 2018 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer unable to access into his personal KFH online since last friday 6.30PM until today.
Herewith attached the error prompt whenever he click on Account Enquiry and Funds Transfer page.
Customer details:-
Name : Hairulnizam * * Samah
Ic No. : 840819-04-5453
Mobile No. : 0123588745
Please help to look into this and kindly revert back with root cause of this issue along with solution..Thanks
History
#1
Updated by Zahir Abd Latif almost 6 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Sep 21, 2018 04:46 PM:-
Root Cause:
User unable to view account list due to missing user data at ib_uaccess_credential table when user register internet banking.
Solution:
Required manual data patching on ib_uaccess_credential table for mobile number & RIM no.
1) Please update user information before execute sql below to patch user data. Please use user_id from BV_USER table to update sql statement
Schema: bvuserprd
insert into ib_uaccess_credential set(user_id,mobile_no,cust_ref_no) values ('userid','user_mobile_no','user_rim_no');
Issue closed in SCP.