Support #8786
SCP ID :##4719##] : BIB-UNABLE TO DO FTL (ID-0233269) GANAPATHI A/L RAMAKRISHNAN
| Status: | Closed - End of life cycle | Start date: | September 12, 2018 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Kindly assist to check on this, customer unable to perform FTL, page loading too long and expired. Below are the details:
Company Details
Company Id: 5685
CIF Number: 160042692
Company Name: GANAPATHI A/L RAMAKRISHNAN
User Details
User ID: 11647
Username: thulasi
Full Name: THULASI
Role: Single User
Timestamp:
12/09/2018 10:32:48 AM
History
#1
Updated by Yap Kah Yan about 6 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
Findings: Secure Metrics response 200 (Token is already binded).
Solution:
1. Check in OTPCenter whether token is bind to correct user
2. If same/correct user, try revoke and assign token to same user to complete FTL
Log:
[12/09/2018] [10:03:22:429] [INFO] [IBFTLoginResultsServices]:482 - UPASS Assign Secure Pass Failed during IBFTLoginResultsServices after Reset Password for ID: thulasi with response: 200
[12/09/2018] [10:32:48:704] [INFO] [IBFTLoginResultsServices]:482 - UPASS Assign Secure Pass Failed during IBFTLoginResultsServices after Reset Password for ID: thulasi with response: 200
#2
Updated by Zahir Abd Latif about 6 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.