Activity
From August 14, 2018 to September 12, 2018
September 12, 2018
- 14:20 Support #8785 (Pending Customer Feedback): SCP ID :##4718##] : AGRONetBIZ customer unable to login
- Root Cause: Error Code 125 (OTP Replay) from Secure Metrics
Checked: after 10:35am, user able to login and perform t... - 13:38 Support #8786 (Pending Customer Feedback): SCP ID :##4719##] : BIB-UNABLE TO DO FTL (ID-0233269) ...
- Findings: Secure Metrics response 200 (Token is already binded).
Solution:
1. Check in OTPCenter whether token is ... - 12:36 Support #8786 (Closed - End of life cycle): SCP ID :##4719##] : BIB-UNABLE TO DO FTL (ID-0233269)...
- Hi,
Kindly attend below request:-
Kindly assist to check on this, customer unable to perform FTL, page loading to... - 12:33 Support #8785 (Closed - End of life cycle): SCP ID :##4718##] : AGRONetBIZ customer unable to login
- Hi,
Kindly attend below request:-
AGRONetBIZ customer unable to login, page loading too long until Session expire...
September 05, 2018
- 15:26 Support #8772 (Closed - End of life cycle): SCP ID :##4708##] : Bulk payment status not update
- Issue closed in SCP.
- 15:24 Support #8759 (Closed - End of life cycle): SCP ID :##4698##] : Click SOCSO/LHDN navigation - ses...
- Issue closed in SCP.
- 15:23 Support #8755 (Closed - End of life cycle): SCP ID :##4694##] : Reset password - session expired
- Issue closed in SCP.
September 03, 2018
- 17:23 Support #8779 (Pending Customer Feedback): SCP ID :##4715##] : ZS ARMIN SDN BHD - Facing Session ...
- suspect user token type is NULL or empty
2018/09/03 12:54:09:065 INFO my.com.upass.UPassControllerV2: SP_VerifySt... - 15:19 Support #8779 (Closed - End of life cycle): SCP ID :##4715##] : ZS ARMIN SDN BHD - Facing Session...
- Hi,
Kindly attend below request:-
Customer, ZS Armin approver user (username : approver02) try to login around 10... - 11:41 Support #8778 (Pending Customer Feedback): SCP ID :##4714##] : BIB - Jompay transaction status = ...
- Error returned when call NotifyCompletion message.
[2018-08-30 11:07:56,601 ERROR](com.ib.enterprise.services.inte... - 11:09 Support #8778: SCP ID :##4714##] : BIB - Jompay transaction status = pending
- Ila (Agrobank) mentioned that this customer faced this issue since Feb 2018
- 10:52 Support #8778 (Closed - End of life cycle): SCP ID :##4714##] : BIB - Jompay transaction status =...
- Hi,
Kindly attend below request:-
All approved Jompay transaction company JMB BTS 2 (BLOK F & G) status = pending... - 09:39 Support #8772 (Pending Prod Deployment): SCP ID :##4708##] : Bulk payment status not update
- Issue is cause by Bulk Cron overwrite the status when the approver reject the transaction.
As you can see from belo...
August 29, 2018
- 17:12 Support #8776 (Pending Prod Deployment): SCP ID :##4712##] : Approver unable to approve Account M...
- Issue is cause by Bulk Cron overwrite the status when the approver reject the transaction.
Give to ilah query to ... - 10:33 Support #8776 (Closed - End of life cycle): SCP ID :##4712##] : Approver unable to approve Accoun...
- Hi,
Kindly attend below request:-
Approver unable to approve Account Management because this activity not display...
August 27, 2018
- 17:00 Support #8772 (Closed - End of life cycle): SCP ID :##4708##] : Bulk payment status not update
- Hi,
Kindly attend below request:-
bulk payment transaction rejected by approver at 27082018 3:45 pm, but at bulk ... - 16:13 Support #8771 (Work Completed-End life cycle): SCP ID :##4707##] : High Risk finding on web serve...
- Hi,
Kindly attend below request:-
As per table below findings, please do necessary action because of the high sev... - 15:50 Support #8756 (Closed - End of life cycle): SCP ID :##4695##] : Fund transfer - System is current...
- Issue closed in SCP.
August 20, 2018
- 15:46 Support #8743 (Work Completed-End life cycle): SCP ID :##4684 ##] : Lock Timeout request exceeded
- Ilah update the configuration in 17/08/2018
- 12:45 Support #8759: SCP ID :##4698##] : Click SOCSO/LHDN navigation - session expired
- Provide the query to user at 17/08/2018
- 12:21 Support #8756: SCP ID :##4695##] : Fund transfer - System is currently unavailable
- User successfully access Fund Transfer after retry.
Kindly close this - 12:16 Support #8759 (Pending Customer Feedback): SCP ID :##4698##] : Click SOCSO/LHDN navigation - sess...
- Root Cause:
empty file category id.
Temporary solution:
Provided script to update company:
update BIB_COMPANY s... - 12:12 Support #8755 (Pending Customer Feedback): SCP ID :##4694##] : Reset password - session expired
- Issue is cause by the CIF for the user is not unique.
Solution :
1. To change the other user to different CIF
2... - 11:00 Support #8750 (Closed - End of life cycle): SCP ID :##4691##] : Complaint by KELAB SUKAN DAN REKR...
- Issue closed in SCP.
- 11:00 Support #8744 (Closed - End of life cycle): SCP ID :##4685 ##] Bulk payment status pending
- Issue closed in SCP.
August 17, 2018
- 10:53 Support #8759 (Closed - End of life cycle): SCP ID :##4698##] : Click SOCSO/LHDN navigation - ses...
- Hi,
Kindly attend below request:-
Please help to check this issue. BIB Customer get session expired when click at...
August 16, 2018
- 14:54 Support #8756 (Closed - End of life cycle): SCP ID :##4695##] : Fund transfer - System is current...
- Hi,
Kindly attend below request:-
Customer claimed she able to login as Single User however when she click on fun... - 12:31 Support #8755 (Closed - End of life cycle): SCP ID :##4694##] : Reset password - session expired
- Hi,
Kindly attend below request:-
Customer unable to do "forgot my username" 5times. error "session expired" .
...
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