Support #8800
SCP ID :##4730##] : [KFH Online - HD00019979] Unable to Reset Password
| Status: | Closed - End of life cycle | Start date: | September 27, 2018 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Following customer had tried several attempts to reset password, still unable to do so. Please help to do the necessary ASAP..Thanks
Please do refer the production logs from the below path
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\25092018_ib_logs
Customer Details:
Customer: NANDRADIN * * MANAN
Contact no: 60192221855
RIM No: 108410
Acc. No: 012142006450
Error message: Verification fail. Reject code 9001
History
#1
Updated by Zahir Abd Latif almost 6 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Sep 27, 2018 11:53 AM:-
From our investigation. We found error message return from powercard. Please view log below for details.
LOG
07:48:41,119 INFO [STDOUT] Request Msg: <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><hpsService xmlns="http://hps.ws.service/"><login xmlns="">kfhib</login><passwd xmlns="">kfh1234</passwd><functionName xmlns="">CARD_NO_PIN_VERIFY</functionName><args xmlns=""><ns1:String xmlns:ns1="http://hps.ws.service/types/">4678039300162410</ns1:String><ns2:String xmlns:ns2="http://hps.ws.service/types/">524084B6FBFCE59D</ns2:String><ns3:String xmlns:ns3="http://hps.ws.service/types/"></ns3:String><ns4:String xmlns:ns4="http://hps.ws.service/types/"></ns4:String><ns5:String xmlns:ns5="http://hps.ws.service/types/"></ns5:String><ns6:String xmlns:ns6="http://hps.ws.service/types/"></ns6:String><ns7:String xmlns:ns7="http://hps.ws.service/types/"></ns7:String><ns8:String xmlns:ns8="http://hps.ws.service/types/"></ns8:String></args></hpsService></soapenv:Body></soapenv:Envelope>
07:48:41,143 INFO [STDOUT] Response Msg = <HPSRESULT><RETURN_STATUS>-1</RETURN_STATUS><p_client_code>108410</p_client_code><p_error_code>01</p_error_code><p_error_message>ERROR CALL HSM C PROGRAM</p_error_message></HPSRESULT>
Issue closed in SCP.