Support #8811
SCP ID :##4743##] : [KFH ONLINE REGISTRATION FAILURE-HD00019943]
| Status: | Closed - End of life cycle | Start date: | October 10, 2018 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Following customer had failed to register at KFH online
Customer Name : FATHIMATH *** **FEEQ
Acc. No : 017142015939
Card No : 467****3001***79
Contact No : 601112244910
Issue : Unable to register at KFH online
Error Message : Service Currently Unavailable
Error Code : 9801
Date : 13-09-2018
Please do refer the below path for the production logs
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\04102018_ib_logs
Kindly do investigate and do the necessary for fix this issue
Please do revert back if required any further clarification/info...Thanks
History
#1
Updated by Zahir Abd Latif almost 6 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Support, Oct 31, 2018 04:16 PM:-
Any feedback on Hafiz's email below?
Please provide us missing log for nohup.out for kfhib03 and kfhib04. Provided log file before start 13.09.2018 10 pm
If no response, we will proceed to close this case at this moment.
Once received the required info, kindly get back to us by replying this email and it will automatically reopen.
Close at this moment.