B - Production Support » KFH Support

October 10, 2018

16:52 Support #8811 (Closed - End of life cycle): SCP ID :##4743##] : [KFH ONLINE REGISTRATION FAILURE-...

Hi,
Kindly attend below request:
Following customer had failed to register at KFH online
Customer Name ... Zahir Abd Latif

10:10 Support #8810 (Closed - End of life cycle): SCP ID :##4742##] : CMS Labuan - Open FTT Error

Norashikin, Oct 10, 2018 10:06 AM:-... Zahir Abd Latif

09:40 Support #8810 (Closed - End of life cycle): SCP ID :##4742##] : CMS Labuan - Open FTT Error

Hi,
Kindly attend below request:
Please help to check on error when customer tried to perform open FTT. Page disp... Zahir Abd Latif

October 04, 2018

14:45 Support #8806 (Closed - End of life cycle): SCP ID :##4737##] : [BVMC Access privilege isssue] - ...

Hi,
Kindly attend below request:
Some of our contact centre team (Not all) has been stuck (Since yesterday) with ... Zahir Abd Latif

October 02, 2018

11:19 Support #8800 (Closed - End of life cycle): SCP ID :##4730##] : [KFH Online - HD00019979] Unable ...

Hafiz, Sep 27, 2018 11:53 AM:-
From our investigation. We found error message return from powercard. Please view... Zahir Abd Latif

11:16 Support #8792 (Closed - End of life cycle): SCP ID :##4725##] : Deskmate : 2018 EES Tab

Done by Lizah.
Issue closed in SCP. Zahir Abd Latif

11:15 Support #8777 (Closed - End of life cycle): SCP ID :##4713##] : [HD00019888] Unable to perform tr...

Hafiz, Sep 21, 2018 04:46 PM:-
Root Cause:
User unable to view account list due to missing user data at ib_uacces... Zahir Abd Latif

11:13 Support #8766 (Closed - End of life cycle): <SCP ID :##4705##> : Invalid TAC

Zahir Abd Latif

11:12 Support #8766: <SCP ID :##4705##> : Invalid TAC

Hafiz, Aug 27, 2018 03:15 PM:-
There are no interim solution for this issue. We already check and update patches. ... Zahir Abd Latif

11:09 Support #8736 (Closed - End of life cycle): SCP ID :##4677##] : [URGENT] KFH Online Link to KFH M...

Lizah,Sep 5, 2018 04:53 PM:-
The patch is already updated and ready to test. Kindly get from the previous path as ... Zahir Abd Latif

11:07 Support #8728 (Closed - End of life cycle): SCP ID :##4669##] : [JOMPAY] Incorrect Transaction st...

Issue closed in SCP. Zahir Abd Latif

September 27, 2018

11:06 Support #8800 (Closed - End of life cycle): SCP ID :##4730##] : [KFH Online - HD00019979] Unable ...

Hi,
Kindly attend below request:
Following customer had tried several attempts to reset password, still unable to... Zahir Abd Latif

September 20, 2018

09:55 Support #8793 (Closed - End of life cycle): SCP ID :##4726##] : GCEO VIDEO

Done By Lizah.
Issue closed in SCP. Zahir Abd Latif

September 18, 2018

17:01 Support #8793 (Closed - End of life cycle): SCP ID :##4726##] : GCEO VIDEO

Hi,
Kindly attend below request:
Kindly create new tab named Group CEO Message in the Employee Engagement Survey ... Zahir Abd Latif

14:43 Support #8638 (Closed - End of life cycle): SCP ID :##4612##] : EPF Self-Contribution Payment

Issue closed in SCP. Zahir Abd Latif

September 14, 2018

16:21 Support #8792 (Closed - End of life cycle): SCP ID :##4725##] : Deskmate : 2018 EES Tab

Hi,
Kindly attend below request:
We would like to update the Employee Engagement Survey Tab in the deskmate with ... Zahir Abd Latif

15:20 Change #8784: SCP ID :##4717##] : IB - EPF Maximum and Minimum Capping Amount

Dear Lizah,
Kindly assist this CR.
Thanks. Zahir Abd Latif

09:59 Support #8638 (Pending Customer Feedback): SCP ID :##4612##] : EPF Self-Contribution Payment

Lizahwati, Sep 7, 2018 12:01 PM:-
The request is a Change Request and we treat this CR as favor. However this CR i... Zahir Abd Latif

09:50 Support #8773 (Closed - End of life cycle): SCP ID :##4709##] : [HD00019873 - HD00019862 - HD0001...

Issue closed in SCP. Zahir Abd Latif

09:49 Support #8675 (Closed - End of life cycle): SCP ID :##4631##] : IBG Transfer via CMS | AYMAR CREA...

Issue closed in SCP. Zahir Abd Latif

September 12, 2018

09:42 Change #8784 (Closed - End of life cycle): SCP ID :##4717##] : IB - EPF Maximum and Minimum Cappi...

Hi,
Kindly attend below request:
IB - EPF Maximum and Minimum Capping Amount - as per attached CR. Zahir Abd Latif