Support #8842
SCP ID :##4778##] : [KFH Online - SI] Unable to Cancel E-Standing Instruction through the KFH Online Banking
Status: | Closed - End of life cycle | Start date: | November 07, 2018 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi Chee Ping,
Kindly attend below request:-
As spoken, customer unable to Cancel E-Standing Instruction through the KFH Online Banking (JOMPAY SI)
Customer getting the below error message screen when they click the above tick box for select the transaction to cancel
Above issue happened on 30 Oct-2018 evening time and same issue persists on 31 Oct-2018 mornings also
We got one more similar incident case of below one on 29-Oct-2018 as well
SI Ref No
: 0004335118
Account name
: *** ES*H B*TI M**D N*R
Account number
: 005142003726
SI Date
: 31/7/2018 & 31/8/2018
Receiver Name
: Islamic Relief
SI Transaction Type
Transaction Amount
: SI Open Jompay
: RM190 x 2 ( RM380)
Please do find the necessary logs from the below path
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\30&31102018_ib_logs
History
#1 Updated by Ngoh Chee Ping almost 6 years ago
- Assignee changed from Ngoh Chee Ping to Hafizudin MD
#2 Updated by Zahir Abd Latif over 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan,Jan 3, 2019 11:54 AM:-
Dear Shikin, This file do not contain the changes as per highlighted in the class file. The file is as per current Penril source repository.
Norashukin, Jan 3, 2019 12:15 PM:-
Dear Kah Yan; Will confirm with iSentric, if the highlighted portion is not used, will proceed with the lastest source maintained by Penril.
#3 Updated by Zahir Abd Latif over 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.
#4 Updated by Zahir Abd Latif over 5 years ago
Lizahwati, Feb 13, 2019 05:49 PM:-
The issue has been resolved. Details as below:
Issue:
Unable to cancel or edit or click on the details for SI JomPAY
Root Cause:
Class file in production is not tally with Penril source code repository.
Resolutions:
Sync the production class file with Penril source code.
You may find the patch, test result and migration document in below path:
\\10.20.8.35\Internet Banking\20190208_4778_unable_to_cancel_si_jompay