Activity

From January 20, 2019 to February 18, 2019

February 18, 2019

16:51 Support #9543 (Closed - End of life cycle): SCP ID :##4876##] : Deskmate Update : Staff Directory
Hi,
Kindly attend below request:
Kindly update Staff Directory in the deskmate as follows:
Corporate Banking... Zahir Abd Latif
11:00 Support #8842: SCP ID :##4778##] : [KFH Online - SI] Unable to Cancel E-Standing Instruction thro...
Lizahwati, Feb 13, 2019 05:49 PM:-
The issue has been resolved. Details as below:
Issue:
Unable to cancel or... Zahir Abd Latif
09:53 Support #9536 (Closed - End of life cycle): SCP ID :##4873##] : Findings : PCI DSS not comply - C...
Hi,
Kindly attend below request:
Please find the findings for item F (20) in which our credit card engine log doe... Zahir Abd Latif
09:14 Support #9535 (Closed - End of life cycle): SCP ID :##4872##] : E-banking vapt finding
Hi,
Kindly attend below request:
Please find the attached VAPT findings on e-banking assesment, kindly refer to h... Zahir Abd Latif

February 15, 2019

11:02 Support #9529 (Closed - End of life cycle): SCP ID :##4871##] : Deskmate Update : Retail Collection
Hi,
Kindly attend below request:
Retail Collection
http://deskmate.kfh.com.my/index.php?option=com_contact&vie... Zahir Abd Latif

February 13, 2019

12:29 Support #9509 (Closed - End of life cycle): SCP ID :##4870##] : Deskmate : Staff Directory
Hi,
Kindly attend below request:
Details as per email support portal :- Re: [Request ID :##4870##] : Deskmate : S... Zahir Abd Latif

February 12, 2019

12:51 Support #9496 (Closed - End of life cycle): SCP ID :##4869##] : CMS FPX : Unsuccesful Approved Tr...
Hi Hafiz,
Kindly attend below request.... Nurul Akmal

February 04, 2019

09:21 Support #9419 (Closed - End of life cycle): ##[Request ID :##4862##] : Deskmate Update: KFH & Ban...
Issue closed in SCP. Zahir Abd Latif
09:20 Support #9417 (Closed - End of life cycle): ##[Request ID :##4860##] : Deskmate update: Mr Ho Sin...
Issue closed in SCP. Zahir Abd Latif
09:19 Support #9404 (Closed - End of life cycle): SCP ID :##4856##] : Deskmate update
Issue closed in SCP. Zahir Abd Latif
09:17 Support #9431 (Closed - End of life cycle): SCP ID :##4865##] : Deskmate Update: Staff Directory
Issue closed in SCP. Zahir Abd Latif

February 03, 2019

07:29 Support #9431 (Pending Customer Feedback): SCP ID :##4865##] : Deskmate Update: Staff Directory
updated as per request Yap Kah Yan

January 30, 2019

14:43 Support #9431 (Closed - End of life cycle): SCP ID :##4865##] : Deskmate Update: Staff Directory
Hi,
Kindly attend below request:
Kindly update the Staff list in Deskmate as follows:

CEO... Zahir Abd Latif
10:44 Support #9418 (Pending Customer Feedback): ##[Request ID :##4861##] : KFH Info Site Redirect Link
Change url point to https://www.kfh.com.my/ in index.html Yap Kah Yan

January 29, 2019

12:48 Support #9419 (Pending Customer Feedback): ##[Request ID :##4862##] : Deskmate Update: KFH & Bank...
Yap Kah Yan
12:47 Support #9417 (Pending Customer Feedback): ##[Request ID :##4860##] : Deskmate update: Mr Ho Sin ...
updated Yap Kah Yan
11:46 Support #9419 (Closed - End of life cycle): ##[Request ID :##4862##] : Deskmate Update: KFH & Ban...
Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_docman&Itemid=891
Salam all,
... Zahir Abd Latif
11:35 Support #9418 (Closed - End of life cycle): ##[Request ID :##4861##] : KFH Info Site Redirect Link
Hi,
Kindly attend below request:
Kindly assist to redirect the link from www.kfhonline.com.my to https://www.kfh.... Zahir Abd Latif
11:30 Support #9417 (Closed - End of life cycle): ##[Request ID :##4860##] : Deskmate update: Mr Ho Sin...
Hi,
Kindly attend below request:
Please be advised that Mr. Ho Sin Kheong, EVP IT extension number has been chang... Zahir Abd Latif

January 28, 2019

08:50 Support #9404 (Pending Customer Feedback): SCP ID :##4856##] : Deskmate update
Changed done by Akmal. Yap Kah Yan

January 25, 2019

12:25 Support #9404 (Closed - End of life cycle): SCP ID :##4856##] : Deskmate update
Hi,
Kindly attend below request:
1) Kindly add the new IT Head details in the deskmate as follows:
19-1763
... Zahir Abd Latif
10:22 Support #8902 (Pending Customer Feedback): SCP ID :##4806##] : HD00020295 - IBG via KFH Online - ...
Hafiz, Jan 24, 2019 03:09 PM:-... Zahir Abd Latif
09:09 Support #9335 (Pending Customer Feedback): [SCP ID :##4846##] : IBG:Unsuccessful transaction but...
This issue is same root cause as [Request ID :##4806##] : HD00020295 - IBG via KFH Online - Unable to reprint
as the... Yap Kah Yan

January 24, 2019

12:00 Support #9135 (Closed - End of life cycle): SCP ID :##4830##] : Unable to access IB Instance 7310...
Issue closed in SCP. Zahir Abd Latif
11:59 Support #8842 (Closed - End of life cycle): SCP ID :##4778##] : [KFH Online - SI] Unable to Cance...
Issue closed in SCP. Zahir Abd Latif
11:57 Support #9371 (Closed - End of life cycle): SCP ID :##4852##] : Staff referral
Issue closed in SCP. Zahir Abd Latif
09:55 Support #8842 (Pending Customer Feedback): SCP ID :##4778##] : [KFH Online - SI] Unable to Cancel...
Kah Yan,Jan 3, 2019 11:54 AM:-... Zahir Abd Latif

January 23, 2019

14:52 Support #9115 (Closed - End of life cycle): SCP ID :##4826##] : Deskmate Update : End of Employment
Issue closed in SCP. Zahir Abd Latif
14:28 Support #9342 (Closed - End of life cycle): [SCP ID :##4848##] : Deskmate Update : Compliance Dep...
Issue closed in SCP. Nurul Akmal
12:24 Support #9365: SCP ID :##4850##] : VAPT - FPX MBO
Provided patch for #14 Clickjacking
Path: \\10.20.8.35\Internet Banking\20190123_VAPT2019
Item 8 and 15 need co... Yap Kah Yan
12:18 Support #9335 (Development / Work In Progress): [SCP ID :##4846##] : IBG:Unsuccessful transactio...
Pending from data from database to check.
Findings:
Trnx date found in ALSB logs and IBG is 8:44PM and 8:48PM Yap Kah Yan
09:02 Support #9378 (Closed - End of life cycle): SCP ID :##4854##] : JomPAY Pending Verify Status Unch...
Hi,
Kindly attend below request:
Please help to check on the JomPAY transactions as the status not change to Pend... Zahir Abd Latif

January 22, 2019

18:00 Support #9371 (Pending Customer Feedback): SCP ID :##4852##] : Staff referral
updated for all product type Yap Kah Yan
17:57 Support #9365 (Development / Work In Progress): SCP ID :##4850##] : VAPT - FPX MBO
Password for file: Kfh2018 Yap Kah Yan
11:50 Support #9371 (Closed - End of life cycle): SCP ID :##4852##] : Staff referral
Hi,
Kindly attend below request:
Kindly update Mohd Johari Yousop name with Mohd Khairolnazmi Ab Aziz for Batu Pa... Zahir Abd Latif
10:27 Support #9365 (Closed - End of life cycle): SCP ID :##4850##] : VAPT - FPX MBO
Hi,
Kindly attend below request:
Kindly find the attached VAPT findings on FPX MBO. Refer item 1,8,9,10,14 and 15... Zahir Abd Latif
 

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