Support #9335

[SCP ID :##4846##] : IBG:Unsuccessful transaction but account debited

Added by Nurul Akmal over 5 years ago. Updated over 5 years ago.

Status:Closed - End of life cycleStart date:January 18, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY IBGSpent time:-
Target version:-

Description

Hi Kah Yan,
Kindly attend below request.

Dear Penril Team;
Kindly investigate there was unsuccesful IBG transaction, however customer's account has been debited.

Customer claimed that the 1st transaction was prompted unsuccesful and without noticed that the account was debited he proceed with the 2nd transaction and prompted with session expired and unsuccesful.

Account No.    - 012142011195
Transaction date   - 15/1/19
Transaction time   - 8.42 pm & 8.44 pm
Amount               - RM 22102.50 x 2

We will share the logs once available.

Thank you.

History

#1 Updated by Yap Kah Yan over 5 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

Pending from data from database to check.

Findings:
Trnx date found in ALSB logs and IBG is 8:44PM and 8:48PM

#2 Updated by Yap Kah Yan over 5 years ago

  • Status changed from Development / Work In Progress to Pending Customer Feedback
  • Assignee changed from Yap Kah Yan to Nurul Akmal

This issue is same root cause as [Request ID :##4806##] : HD00020295 - IBG via KFH Online - Unable to reprint
as the transaction is captured in IBG table, the transaction is processed.
During return call to IB, the transaction is not capture in IB tables.

We suspect may be intermittent issue from IBG to IB or IB to DB and we are unable to find any errors in the logs.

#3 Updated by Zahir Abd Latif over 5 years ago

  • Assignee changed from Nurul Akmal to Zahir Abd Latif
  • % Done changed from 0 to 100

#4 Updated by Zahir Abd Latif over 5 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

Issue closed in SCP.

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