B - Production Support » KFH Support

January 23, 2019

14:52 Support #9115 (Closed - End of life cycle): SCP ID :##4826##] : Deskmate Update : End of Employment

Issue closed in SCP. Zahir Abd Latif

14:28 Support #9342 (Closed - End of life cycle): [SCP ID :##4848##] : Deskmate Update : Compliance Dep...

Issue closed in SCP. Nurul Akmal

12:24 Support #9365: SCP ID :##4850##] : VAPT - FPX MBO

Provided patch for #14 Clickjacking
Path: \\10.20.8.35\Internet Banking\20190123_VAPT2019
Item 8 and 15 need co... Yap Kah Yan

12:18 Support #9335 (Development / Work In Progress): [SCP ID :##4846##] : IBG:Unsuccessful transactio...

Pending from data from database to check.
Findings:
Trnx date found in ALSB logs and IBG is 8:44PM and 8:48PM Yap Kah Yan

09:02 Support #9378 (Closed - End of life cycle): SCP ID :##4854##] : JomPAY Pending Verify Status Unch...

Hi,
Kindly attend below request:
Please help to check on the JomPAY transactions as the status not change to Pend... Zahir Abd Latif

January 22, 2019

18:00 Support #9371 (Pending Customer Feedback): SCP ID :##4852##] : Staff referral

updated for all product type Yap Kah Yan

17:57 Support #9365 (Development / Work In Progress): SCP ID :##4850##] : VAPT - FPX MBO

Password for file: Kfh2018 Yap Kah Yan

11:50 Support #9371 (Closed - End of life cycle): SCP ID :##4852##] : Staff referral

Hi,
Kindly attend below request:
Kindly update Mohd Johari Yousop name with Mohd Khairolnazmi Ab Aziz for Batu Pa... Zahir Abd Latif

10:27 Support #9365 (Closed - End of life cycle): SCP ID :##4850##] : VAPT - FPX MBO

Hi,
Kindly attend below request:
Kindly find the attached VAPT findings on FPX MBO. Refer item 1,8,9,10,14 and 15... Zahir Abd Latif

January 18, 2019

16:13 Support #9291 (Closed - End of life cycle): [SCP ID :##4842##] : Unable to sell gold | HD00020466

Nurul Akmal

16:13 Support #9291: [SCP ID :##4842##] : Unable to sell gold | HD00020466

Issue close in SCP. Nurul Akmal

15:15 Support #9342 (Pending Customer Feedback): [SCP ID :##4848##] : Deskmate Update : Compliance Depa...

Yap Kah Yan

12:02 Support #9342 (Closed - End of life cycle): [SCP ID :##4848##] : Deskmate Update : Compliance Dep...

Hi Kah Yan,
Kindly attend below request.... Nurul Akmal

10:32 Support #9335 (Closed - End of life cycle): [SCP ID :##4846##] : IBG:Unsuccessful transaction bu...

Hi Kah Yan,
Kindly attend below request.... Nurul Akmal

09:55 Support #9291 (Pending Customer Feedback): [SCP ID :##4842##] : Unable to sell gold | HD00020466

Yap Kah Yan

January 17, 2019

17:31 Support #9207 (Closed - End of life cycle): [SCP ID :##4837##] : Deskmate Update: Bandar Saujana ...

Issue closed in SCP. Nurul Akmal

January 16, 2019

12:43 Support #9291: [SCP ID :##4842##] : Unable to sell gold | HD00020466

Root Cause: IB was not able to get gold price from database
Pending Gold Cron logs to check
019/01/15 10:43:33:40... Yap Kah Yan

January 15, 2019

15:59 Support #9291 (Closed - End of life cycle): [SCP ID :##4842##] : Unable to sell gold | HD00020466

Hi Kahyan,
Kindly attend below request.... Nurul Akmal

January 07, 2019

10:11 Support #9207 (Pending Customer Feedback): [SCP ID :##4837##] : Deskmate Update: Bandar Saujana P...

complete changes Yap Kah Yan

09:37 Support #9207 (Closed - End of life cycle): [SCP ID :##4837##] : Deskmate Update: Bandar Saujana ...

Hi Kah Yan,
Kindly attend below request.... Nurul Akmal

January 05, 2019

09:10 Support #9135 (Pending Customer Feedback): SCP ID :##4830##] : Unable to access IB Instance 7310,...

All instance ok after restart server Yap Kah Yan

December 28, 2018

08:45 Support #9135 (Development / Work In Progress): SCP ID :##4830##] : Unable to access IB Instance ...

Pending bank to provide log files Yap Kah Yan

December 26, 2018

15:30 Support #9139 (Closed - End of life cycle): SCP ID :##4832##] : DESKMATE: 2019 Payroll Calendar

Hi,
Kindly attend below request:
Kindly update the Payroll Calendar for 2019 in the deskmate as follows: Zahir Abd Latif

15:26 Support #9138 (Closed - End of life cycle): SCP ID :##4831##] : Deskmate Update : Branches directory

Hi,
Kindly attend below request:
Need your assistant to update the following:
Kuching branch.
Below are t... Zahir Abd Latif

12:52 Support #9135 (Closed - End of life cycle): SCP ID :##4830##] : Unable to access IB Instance 7310...

Hi,
Kindly attend below request:
This is to formalize the issue reported around 10 am this morning where all inst... Zahir Abd Latif