Support #9291
[SCP ID :##4842##] : Unable to sell gold | HD00020466
| Status: | Closed - End of life cycle | Start date: | January 15, 2019 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Nurul Akmal | % Done: | 0% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi Kahyan,
Kindly attend below request.
Acct No = 005102005007 Transaction Date & Time = 15/01/2019 around 10 ++ am _Logs will be shared the once available_
Thank you.
History
#1
Updated by Yap Kah Yan over 5 years ago
Root Cause: IB was not able to get gold price from database
Pending Gold Cron logs to check
019/01/15 10:43:33:405 ERROR kfh.enterprise.services.IBUtilsExtension: Error code : 0000
2019/01/15 10:43:33:428 ERROR kfh.enterprise.services.IBUtilsExtension: Error details : row is 0, It is out of the range: 0 - 0
Exception class : com.broadvision.data.common.TableData, class method : getValue, line number : 280com.broadvision.data.common.TableData.getValue(TableData.java:280)
com.broadvision.data.common.TableData.getDoubleValue(TableData.java:362)
my.com.kfh.enterprise.services.IBUtilsExtension.getLatestFieldFromGoldTable(IBUtilsExtension.java:133)
my.com.kfh.enterprise.services.IBUtilsExtension.getLatestGoldSellRate(IBUtilsExtension.java:54)
my.com.kfh.enterprise.services.ib115_gold.IBGenericGoldServices.getGoldSellPrice(IBGenericGoldServices.java:236)
my.com.kfh.enterprise.services.ib115_gold.IBBuyGoldNextServices.executeServices(IBBuyGoldNextServices.java:83)
my.com.kfh.controller.actions.ib115_gold.IBBuyGoldNextAction.execute(IBBuyGoldNextAction.java:49)
#2
Updated by Yap Kah Yan over 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
#3
Updated by Yap Kah Yan over 5 years ago
- Assignee changed from Yap Kah Yan to Nurul Akmal
#4
Updated by Nurul Akmal over 5 years ago
Issue close in SCP.
#5
Updated by Nurul Akmal over 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle