Support #9925

SCP ID :##4954##] : TAC not receipt

Added by Zahir Abd Latif over 5 years ago. Updated over 5 years ago.

Status:Closed - End of life cycleStart date:April 28, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Please help to investigate on one of the customer complaint of not receiving his TAC. I have checked from SMS_TABLE and TAC log and there is no record for the particular customer. Awaiting application log to investigate further.

Below are the details:
Txn Date Time = 27/04/2019 , 2.25 pm - 2.35 pm
Type of txn = FPX
Amount = RM100
Cust Phone No = 6xxxxx32719

History

#1 Updated by Zahir Abd Latif over 5 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif
  • % Done changed from 0 to 100

Lee Yong, Apr 29, 2019 09:58 AM:-

Please do so to raise support to the FPX vendor to look into this issue.

Lee Yong, Apr 29, 2019 07:57 PM:-

RIB_FPX is an independent instant and the TAC request is initiated in the RIB_FPX instant, not in the IB Instant. 
We do not know how the RIB_FPX being coded on the TAC request.  Please check in the RIB_FPX instant also the
TAC request code for anything suspicious that can have a problem. 

Look at the error, may the FPX instant is not stable at that time due to Garbage Collector kicked off. 
If the problem persists, advise to restart the instant.

Issue closed in SCP.

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