Activity

From April 17, 2019 to May 16, 2019

May 16, 2019

17:24 Support #9932 (Pending Customer Feedback): SCP ID :##4962##] : Post Deployment - Fraud Transaction
Patch provided in \\10.20.8.35\Internet Banking\20190513_combined_patch
Fix: To combine service code Open EPF and Re... Yap Kah Yan
17:21 Support #9927 (Pending Customer Feedback): SCP ID :##4957##] : Unable to pay bill payment and top...
At 06/05/2019, reinstall cacert into epay server. Managed to perform epay transaction Yap Kah Yan
17:20 Support #9926 (Pending Customer Feedback): SCP ID :##4955##] : BVMC Report - Rentas Transaction
Root Cause: Report only grab Accepted status
Fix: include Accepted and Successful status Yap Kah Yan
10:55 Support #9938 (Closed - End of life cycle): SCP ID :##4968##] : Deskmate Update : Quicklink and O...
Issue closed in SCP. Zahir Abd Latif
10:55 Support #9940 (Closed - End of life cycle): SCP ID :##4970##] : Deskmate Update : HR Request
Issue closed in SCP. Zahir Abd Latif
10:52 Support #9928 (Closed - End of life cycle): SCP ID :##4958##] : IBG Recon
Zahir Abd Latif
10:52 Support #9928: SCP ID :##4958##] : IBG Recon
Hafiz, May 2, 2019 05:30 PM:-
1) pecmmddw.txt for OFI Reconciliation function
2) pedmmddw.txt for RFI Reconcilia... Zahir Abd Latif
10:48 Support #9925 (Closed - End of life cycle): SCP ID :##4954##] : TAC not receipt
Lee Yong, Apr 29, 2019 09:58 AM:-... Zahir Abd Latif
10:16 Support #9933 (Pending Customer Feedback): SCP ID :##4963##] : Consolidated Transaction IB Report...
Lizah,May 8, 2019 09:16 AM:-
Please ignore on the previous email. You may get the patch in correct URL path as bel... Zahir Abd Latif
10:10 Support #9941 (Pending Customer Feedback): SCP ID :##4972##] : Missing Transaction in JomPay Bill...
Kah Yan,May 10, 2019 04:53 PM:-
As per provided result, the transaction is successfully inserted to SI History tab... Zahir Abd Latif
10:08 Support #9942 (Pending Customer Feedback): SCP ID :##4973##] : Registered Jompay Issues
Hafiz,May 10, 2019 04:53 PM:-
From our investigation. We found error when system want to insert recort to database... Zahir Abd Latif
10:01 Support #9946 (Closed - End of life cycle): SCP ID :##4978##] : CMS IBG Error - Bulk Payment
Hi,
Kindly attend below request:
Seek your urgent assistance, Business Team has upload bulk payment transaction a... Zahir Abd Latif
09:58 Support #9943 (Pending Customer Feedback): SCP ID :##4974##] : RFI CREDITING PROCESS executed on...
Hafiz, May 14, 2019 06:14 PM:-
From our investigation. We found several error related to database connection. we s... Zahir Abd Latif
09:45 Support #9934 (Pending Customer Feedback): SCP ID :##4964##] : Issues in login KFH Online
Hafiz, May 7, 2019 11:56 AM:-... Zahir Abd Latif
09:30 Support #9945 (Closed - End of life cycle): SCP ID :##4977##] : kfhib07 - IB database suddenly down
Hi,
Kindly attend below request:
server suddenly down. We have perform power cycle and server has up and running ... Zahir Abd Latif

May 15, 2019

09:38 Support #9944 (Closed - End of life cycle): SCP ID :##4976##] : Report for RFI nacha processing n...
Hi,
Kindly attend below request:
Currently no report were generate after RFI nacha processing complete. (report s... Zahir Abd Latif

May 14, 2019

13:22 Support #9943 (Closed - End of life cycle): SCP ID :##4974##] : RFI CREDITING PROCESS executed o...
Hi,
Kindly attend below request:
Kindly assist,
!https://support.penril.net/inlineimages/WorkOrder/May2019/497... Zahir Abd Latif

May 10, 2019

12:05 Support #9942 (Closed - End of life cycle): SCP ID :##4973##] : Registered Jompay Issues
Hi,
Kindly attend below request:
Customer successfully registered JomPay for Maxis on 9/5/2019, but it did not ap... Zahir Abd Latif
10:45 Support #9941 (Closed - End of life cycle): SCP ID :##4972##] : Missing Transaction in JomPay Bil...
Hi,
Kindly attend below request:
Please assist to check. Noted that there are missing transactions were found out... Zahir Abd Latif
09:29 Support #9940 (Closed - End of life cycle): SCP ID :##4970##] : Deskmate Update : HR Request
Hi,
Kindly attend below request:
Besides the documents to be deleted, kindly also let the vendor know to delete a... Zahir Abd Latif

May 09, 2019

13:39 Support #9938 (Pending Customer Feedback): SCP ID :##4968##] : Deskmate Update : Quicklink and Ov...
Done. Pending customer to verify. Lizahwati Basirun
13:36 Change #9898 (Pending UAT Deployment): SCP ID :##4941##] : Beneficiary Country field as mandatory
Delivered patch for UAT arrangement on 07052019 Lizahwati Basirun

May 08, 2019

15:14 Support #9938 (Closed - End of life cycle): SCP ID :##4968##] : Deskmate Update : Quicklink and O...
Hi,
Kindly attend below request:
Kindly update the deskmate as follows:
!https://support.penril.net/inlineimag... Zahir Abd Latif

May 07, 2019

16:08 Support #9937 (Closed - End of life cycle): SCP ID :##4967##] : Unable to access internet bankin...
Hi,
Kindly attend below request:
Received complaint from customer that she unable to access internet banking acco... Zahir Abd Latif
08:52 Support #9840 (Closed - End of life cycle): SCP ID :##4913##] : status at CMS shows unsuccessful,...
Hafiz, Apr 4, 2019 03:23 PM:-
The patches is ready to deploy to Staging server. Please get the patches via below p... Zahir Abd Latif
08:46 Support #9786 (Closed - End of life cycle): SCP ID :##4904##] : SMS Table Archive
Hafiz, Mar 25, 2019 01:29 PM:-
We already prepare index script at /10.20.8.35/internet banking/20190322_sms_index.... Zahir Abd Latif
08:44 Support #9605 (Closed - End of life cycle): SCP ID :##4882##] : IBG DR - host is running on outda...
Issue closed in SCP. Zahir Abd Latif
08:42 Support #9916 (Closed - End of life cycle): SCP ID :##4949##] : Deskmate Update : End of employme...
Issue closed in SCP. Zahir Abd Latif
08:41 Support #9930 (Closed - End of life cycle): SCP ID :##4960##] : Deskmate Update :Ahmad Faizal pro...
Issue closed in SCP. Zahir Abd Latif
08:39 Support #9935 (Closed - End of life cycle): SCP ID :##4965##] : Deskmate Update : End of employme...
Issue closed in SCP. Zahir Abd Latif

May 06, 2019

14:56 Support #9877 (Closed - End of life cycle): SCP ID :##4933##] : VAPT Finding - Clickjacking
Issue closed in SCP. Zahir Abd Latif
14:53 Support #9911 (Closed - End of life cycle): SCP ID :##4944##] : DESKMATE: Annual Innovation Award
Issue closed in SCP. Zahir Abd Latif
14:53 Support #9887 (Closed - End of life cycle): SCP ID :##4937##] : Labuan FTT Missing - 8/4/2019
Issue closed in SCP. Zahir Abd Latif

May 03, 2019

16:57 Support #9935 (Closed - End of life cycle): SCP ID :##4965##] : Deskmate Update : End of employme...
Hi,
Kindly attend below request:
Kindly update the deskmate staff directory as follows:
1) Compliance
... Zahir Abd Latif
15:12 Support #9915 (Closed - End of life cycle): SCP ID :##4948##] : Unable to Add any Bank Account as...
Issue closed in SCP. Zahir Abd Latif
14:50 Support #9915 (Pending Customer Feedback): SCP ID :##4948##] : Unable to Add any Bank Account as ...
Hafiz, Apr 22, 2019 11:31 AM:-
Salam Shahrul / Roslan
From our investigation. we notice power card return respo... Zahir Abd Latif
10:11 Support #9934 (Closed - End of life cycle): SCP ID :##4964##] : Issues in login KFH Online
Hi,
Kindly attend below request:-
Customer unable to login to KFH Online. Already advised him to clear the browsi... Zahir Abd Latif
10:07 Support #9933 (Closed - End of life cycle): SCP ID :##4963##] : Consolidated Transaction IB Repor...
Hi,
Kindly attend below request:
User complaint the consolidated transaction report dated 29/04/2019 not availabl... Zahir Abd Latif
09:53 Change #9898 (Internal Testing): SCP ID :##4941##] : Beneficiary Country field as mandatory
Please test in kfh_bib_bene and kfh_bib_labuan_bene Yap Kah Yan

May 02, 2019

17:30 Support #9932 (Closed - End of life cycle): SCP ID :##4962##] : Post Deployment - Fraud Transaction
Hi Kah Yan,
Kindly attend below request.... Nurul Akmal
10:58 Support #9931 (Closed - End of life cycle): SCP ID :##4961##] : VAPT Findings - FPX MBO (Securit...
Hi Hafiz,
Kindly assist below request.
Please find the attached findings item no 1. Kindly asses and revert.
... Nurul Akmal

April 30, 2019

17:09 Support #9930 (Closed - End of life cycle): SCP ID :##4960##] : Deskmate Update :Ahmad Faizal pro...
Hi,
Kindly attend below request:
Kindly update Ahmad Faizal details in the deskmate as follows:
!https://suppo... Zahir Abd Latif
10:11 Support #9928 (Closed - End of life cycle): SCP ID :##4958##] : IBG Recon
Hi Hafiz,
Kindly assist to check below request.... Nurul Akmal

April 29, 2019

16:01 Support #9927 (Closed - End of life cycle): SCP ID :##4957##] : Unable to pay bill payment and to...
Hi,
Kindly attend below request:
Please help to check on issue to perform bill payment and top up with error enco... Zahir Abd Latif
10:53 Support #9926 (Closed - End of life cycle): SCP ID :##4955##] : BVMC Report - Rentas Transaction
Hi,
Kindly attend below request:
Please help to check on missing items/value for the CMS consolidated report.
De... Zahir Abd Latif

April 27, 2019

00:21 Support #9925 (Closed - End of life cycle): SCP ID :##4954##] : TAC not receipt
Hi,
Kindly attend below request:
Please help to investigate on one of the customer complaint of not receiving his... Zahir Abd Latif

April 22, 2019

15:06 Support #9916 (Closed - End of life cycle): SCP ID :##4949##] : Deskmate Update : End of employme...
Hi,
Kindly attend below request:
Kindly update the staff directory in the deskmate as follows:
To remove from ... Zahir Abd Latif

April 19, 2019

18:00 Support #9911 (Pending Customer Feedback): SCP ID :##4944##] : DESKMATE: Annual Innovation Award
Done. Lizahwati Basirun
17:33 Support #9915 (Closed - End of life cycle): SCP ID :##4948##] : Unable to Add any Bank Account as...
Hi,
Kindly attend below request:
We received complaint from customer he unable to add any Bank Account as Favorit... Zahir Abd Latif

April 17, 2019

17:15 Support #9911 (Closed - End of life cycle): SCP ID :##4944##] : DESKMATE: Annual Innovation Award
Hi,
Kindly attend below request:
1. to create new folder and name it 2019, sample below
2. to create new sub fol... Zahir Abd Latif
 

Also available in: Atom