Support #9934
SCP ID :##4964##] : Issues in login KFH Online
| Status: | Closed - End of life cycle | Start date: | May 03, 2019 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer unable to login to KFH Online. Already advised him to clear the browsing data or use Private window, but problem still persist.
After he answer the security question & click next, error message “Error While performing request” popped out.
Details as below
User ID : 60792
RIM No : 109186
We have transferred all log files to \\10.20.8.35\Internet Banking\IB_Issues_and_Logs\02052019_ib_logs
History
#1
Updated by Zahir Abd Latif over 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, May 7, 2019 11:56 AM:-
New patches is ready to deploy at Staging server. Please get the patches at below path //10.20.8.35/internet banking/20190430_Security_Enhancement_Post_Implementation/20190506_4964_login_issue
#2
Updated by Zahir Abd Latif over 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.