Support #9942
SCP ID :##4973##] : Registered Jompay Issues
| Status: | Closed - End of life cycle | Start date: | May 10, 2019 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Customer successfully registered JomPay for Maxis on 9/5/2019, but it did not appear in his Registered Jompay.
Details are as follows:
Date of Registration : 9 May 2019
Time of Registration : 9.43am
Kindly assist to check & revert to us on the findings.
We will provide the log files once we received from server team
History
#1
Updated by Zahir Abd Latif over 5 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz,May 10, 2019 04:53 PM:-
From our investigation. We found error when system want to insert recort to database. Please refer log below for details
Log
2019/05/09 09:40:25:375 ERROR kfh.error.exception.IBBusinessException: [0000] Service is currently unavailable.
2019/05/09 09:43:24:954 ERROR enterprise.services.ib117_jomPay.IBMaintenanceJomPayResultServices: Error code : 0000
2019/05/09 09:43:24:972 ERROR enterprise.services.ib117_jomPay.IBMaintenanceJomPayResultServices: Error details : Could not execute JDBC batch update
Exception class : org.hibernate.exception.SQLStateConverter, class method : convert, line number : 94org.hibernate.exception.SQLStateConverter.convert(SQLStateConverter.java:94)
org.hibernate.exception.JDBCExceptionHelper.convert(JDBCExceptionHelper.java:66)
org.hibernate.jdbc.AbstractBatcher.executeBatch(AbstractBatcher.java:275)
org.hibernate.engine.ActionQueue.executeActions(ActionQueue.java:266)
org.hibernate.engine.ActionQueue.executeActions(ActionQueue.java:167)
org.hibernate.event.def.AbstractFlushingEventListener.performExecutions(AbstractFlushingEventListener.java:321)
org.hibernate.event.def.DefaultFlushEventListener.onFlush(DefaultFlushEventListener.java:50)
org.hibernate.impl.SessionImpl.flush(SessionImpl.java:1027)
org.hibernate.impl.SessionImpl.managedFlush(SessionImpl.java:365)
org.hibernate.transaction.JDBCTransaction.commit(JDBCTransaction.java:137)
my.com.kfh.hibernate.utils.HibernateJomPayUtils.insertJomPayRegistered(HibernateJomPayUtils.java:199)
my.com.kfh.enterprise.services.ib117_jomPay.IBMaintenanceJomPayResultServices.execute(IBMaintenanceJomPayResultServices.java:115)
my.com.kfh.controller.actions.ib117_jomPay.IBMaintenanceJomPayResultAction.execute(IBMaintenanceJomPayResultAction.java:71)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
my.com.kfh.web.utils.IBActionServlet.doPost(IBActionServlet.java:81)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
my.com.kfh.web.utils.SetSessionTimeout.doFilter(SetSessionTimeout.java:86)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:175)
org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
org.jboss.web.tomcat.tc5.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:156)
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)
org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697)
org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889)
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
java.lang.Thread.run(Thread.java:595)
#2
Updated by Zahir Abd Latif over 5 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.