Support #9994

[SCP ID :##5019##] : IB slow 02072019

Added by Zahir Abd Latif about 5 years ago. Updated about 5 years ago.

Status:Work Completed-End life cycleStart date:July 02, 2019
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

We have received complaint from customers as below:

1) Unable perform transaction
As she click confirm button, system keep loading or error promp “this page can’t be displayed.”

Already tried clear cache & browsing history but still got same problem.

She had tried from yesterday.

Time stamp : 10.30 am

Browser : internet explorer

Company name : RAZIF ABDUL AZIZ & PARTNERS

2) Unable perform transaction
system keep loading  until get error " you have been logged out"

Time stamp : 11.52 am

Browser : Google Chrome

Company name : AGROAGENT-AGENT BANKING

3) Unable login

Customer unable to login her Agronet as error appear “Can’t reach the Page”

Already guide to clear cache & history, but still facing the same problem.

Time stamp : 10.30 am

Browser : Google Chrome

Name : SAIFASRINA BATHIAR

Please check the issues.

History

#1 Updated by Zahir Abd Latif about 5 years ago

  • Tracker changed from Task to Support

#2 Updated by Stephanie Sufrapto about 5 years ago

  • Status changed from New - Begin Life Cycle to Work Completed-End life cycle
  • Assignee changed from Stephanie Sufrapto to Zahir Abd Latif
  • % Done changed from 0 to 100

Issue cause by Load balancer.

Solution : Agro team repairing until today (27/08/2019) there is no update for load balancer to be up at production.

For now can close this issue.

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