B - Production Support » Agrobank Support

January 03, 2019

10:07 Support #9161 (Work Completed-End life cycle): SCP ID :##4834##] : Invalid OTP

Error 9 (invalid otp) from secure metric.
Asked Agrobank to liaise with secure metric.
Kindly close this issue Stephanie Sufrapto

10:06 Support #9149: SCP ID :##4833##] : recurring payment issue

Hi Zahir,
Kindly close this issue
issue same as per Request ID :##4738## Stephanie Sufrapto

09:21 Support #9168 (Closed - End of life cycle): SCP ID :##4835##] : Report issue

Hi,
Kindly attend below request:-
fyi, currently IBAM/RIB/BIB report is having problem. Report was not completely... Zahir Abd Latif

December 31, 2018

12:54 Support #9161 (Work Completed-End life cycle): SCP ID :##4834##] : Invalid OTP

Hi,
Kindly attend below request:-
Guide customer to revoke token and assign token but still unsuccessful. He get ... Zahir Abd Latif

December 27, 2018

12:12 Support #9149 (Closed - End of life cycle): SCP ID :##4833##] : recurring payment issue

Hi,
Kindly attend below request:-
Customer had set a recurring payment through Agronet to Maybank but there was n... Zahir Abd Latif

December 26, 2018

10:42 Support #9105 (Work Completed-End life cycle): SCP ID :##4824##] : epay trnx not captured in ibam...

Issue cause by deadlock.
Solution: suggest agrobank to run the housekeeping at production everyday Stephanie Sufrapto