B - Production Support » Maybank Support » Maybank BII RCAS Support

May 11, 2020

14:14 Support #10772 (Closed - End of life cycle): [SCP ID :##5323##] : RCAS PIN Mailer Error HSM

Hi,
Kindly attend below request:
Please help to check RCAS PIN Mailer got error code 16 from HSM. We already rest... Zahir Abd Latif

April 27, 2020

16:21 Support #10735 (Closed - End of life cycle): [SCP ID :##5305##] : User ID LM18912 not able to log...

Issue closed in SCP. Zahir Abd Latif

10:30 Support #10735: [SCP ID :##5305##] : User ID LM18912 not able to login and get response code 99 f...

Chee Onn, Apr 22, 2020 04:56 PM:-
Root Cause:
- There was duplicate USER_ALIAS 'LM18912' in table ADMIN_USER_PROF... Zahir Abd Latif

April 20, 2020

09:55 Support #10735 (Pending Customer Feedback): [SCP ID :##5305##] : User ID LM18912 not able to logi...

Hi All,
please refer below for the root cause and temporary solution.
*Root Cause:*++
- Found duplicated user ... Ngoh Chee Onn

April 17, 2020

11:30 Support #10735 (Closed - End of life cycle): [SCP ID :##5305##] : User ID LM18912 not able to log...

Hi,
Kindly attend below request:
Please help for issue user id LM18912 not being able to login and get a response... Zahir Abd Latif