B - Production Support » PayNet RPPBO Support

April 08, 2022

14:42 Support #12889 (Closed - End of life cycle): [SCP ID :##6219##] : RPP Dispute - Unable to close ...

Issue closed in SCP. Zahir Abd Latif

14:42 Support #12895 (Closed - End of life cycle): [SCP ID :##6225##] : Duplicate and missing transacti...

Issue closed in SCP. Zahir Abd Latif

14:41 Support #12839 (Closed - End of life cycle): [SCP ID :##6175##] : No Audit Trail Result in Fraud ...

Issue closed in SCP. Zahir Abd Latif

14:40 Support #12883 (Closed - End of life cycle): [SCP ID :##6213##] : VA Scanning Findings

Issue closed in SCP. Zahir Abd Latif

April 06, 2022

14:36 Support #12850 (Closed - End of life cycle): [SCP ID :##6186##] : Invalid BIC Code Error Message ...

Issue closed in SCP. Zahir Abd Latif

14:28 Support #12857 (Closed - End of life cycle): [SCP ID :##6192##] : Portal SAF Enquiry Page Detail...

Issue closed in SCP. Zahir Abd Latif

April 05, 2022

22:49 Support #12900 (Pending SIT Deployment): [SCP ID :##6230##] : Participant User Unable to Access I...

The NAD_MAINTENANCE is initially match to node code NADENQ which is belongs to NAD Enquiry. This cause the credential... Koh Hua Wong

April 04, 2022

18:02 Support #12901 (Closed - End of life cycle): [SCP ID :##6231##] : Duplicate Logic for Proxy Value...

Hi Wong Koh Hua,
Kindly attend below request.... Nurul Akmal

14:48 Support #12900 (Closed - End of life cycle): [SCP ID :##6230##] : Participant User Unable to Acce...

Hi Wong Koh Hua,
Kindly attend below request.... Nurul Akmal

09:42 Support #12895 (Pending Customer Feedback): [SCP ID :##6225##] : Duplicate and missing transactio...

Solution: add order by trnxId to prevent unordered transaction with same initiated date. Koh Hua Wong

April 01, 2022

22:20 Support #12895 (Development / Work In Progress): [SCP ID :##6225##] : Duplicate and missing trans...

Duplicate and missing transaction in TAR02
-issues were caused by the order of transaction in patch fetching
-Trans... Koh Hua Wong

14:24 Support #12889 (Pending Customer Feedback): [SCP ID :##6219##] : RPP Dispute - Unable to close d...

Hi Zahir,
Please refer below for our finding , resolution and preventive action. Now pending customer to feedback... Ngoh Chee Onn

10:06 Support #12895 (Closed - End of life cycle): [SCP ID :##6225##] : Duplicate and missing transacti...

Hi,
Kindly attend below request:-
Please help to look on Production TAR02 Report issue. Currently we are having m... Zahir Abd Latif

March 31, 2022

14:40 Support #12893 (Closed - End of life cycle): [SCP D :##6223##] : Creation of Participant User Acc...

Paynet request for creation of participant user access tagged to 2 group.
For current design, one participant user ... Koh Hua Wong

13:30 Support #12893 (Closed - End of life cycle): [SCP D :##6223##] : Creation of Participant User Acc...

Hi,
Kindly attend below request:-
Is it possible to have 1 user access ID tagged to 2 different group? If yes, ho... Zahir Abd Latif

March 28, 2022

19:38 Support #12889 (Closed - End of life cycle): [SCP ID :##6219##] : RPP Dispute - Unable to close ...

Hi,
Kindly attend below request:-
Hi Chee Onn,
I believe last time we had this issue, and we added extra loggi... Zahir Abd Latif

March 24, 2022

16:56 Support #12839: [SCP ID :##6175##] : No Audit Trail Result in Fraud Module

set logGroupID in AppConfig.properties instead of hardcode in system. Koh Hua Wong

March 23, 2022

15:44 Support #12883 (Pending Customer Feedback): [SCP ID :##6213##] : VA Scanning Findings

For Item 1 to 4, updated and pushed the log4j version to 2.17.1(pom.xml) in the gitlab.
Item 5, advised Paynet to do... Koh Hua Wong

14:44 Support #12884 (Work Completed-End life cycle): [SCP ID :##6214##] : Duplicate Bulk File ID Error...

Issue caused by invalid BIC-code of bank which is not exist. Case complete. Koh Hua Wong

10:45 Support #12744: [SCP ID :##6101##] : Monthly Transaction Fee - Getting the wrong fee scheme

Chee Ping and Ming Kit has a discussion on 21 JAN 2022.
Chee Ping provides 2 queries for data investigation. (Wanted... Nai Cheng Yeat

March 22, 2022

20:49 Support #12884 (Pending Customer Feedback): [SCP ID :##6214##] : Duplicate Bulk File ID Error Mes...

Suspected Status of the Bank is 1. Koh Hua Wong

18:58 Support #12884 (Work Completed-End life cycle): [SCP ID :##6214##] : Duplicate Bulk File ID Error...

Hi,
Kindly attend below request:-
Unable to upload file from bulk upload function as per fixes provided from tick... Zahir Abd Latif

16:52 Support #12883 (Closed - End of life cycle): [SCP ID :##6213##] : VA Scanning Findings

Hi,
Kindly attend below request:-
There are 5 findings (3 critical and 2 medium) from VA Scanning as per docu... Zahir Abd Latif

16:30 Support #12838 (Pending Customer Feedback): [SCP ID :##6174##] : PayNet Industry Fraud Portal (IF...

Koh Hua Wong

16:30 Support #12838 (Development / Work In Progress): [SCP ID :##6174##] : PayNet Industry Fraud Porta...

Pendin for Paynet Feedback Koh Hua Wong

16:29 Support #12839 (Pending Customer Feedback): [SCP ID :##6175##] : No Audit Trail Result in Fraud M...

Koh Hua Wong

16:28 Support #12839 (Development / Work In Progress): [SCP ID :##6175##] : No Audit Trail Result in Fr...

Pending for Paynet feedback Koh Hua Wong

March 21, 2022

22:44 Support #12867 (Pending Customer Feedback): [SCP ID :##6201##] : Performance for Batch Job

Indexes created for Tables involved in the BatchJobs mentioned Koh Hua Wong

09:53 Support #12867 (Development / Work In Progress): [SCP ID :##6201##] : Performance for Batch Job

Koh Hua Wong

March 16, 2022

14:28 Support #12867 (Closed - End of life cycle): [SCP ID :##6201##] : Performance for Batch Job

Hi,
Kindly attend below request:-
Currently there are 2 jobs that takes a long time to complete as below
1) Dail... Zahir Abd Latif

March 14, 2022

22:45 Support #12857 (Pending Customer Feedback): [SCP ID :##6192##] : Portal SAF Enquiry Page Detail ...

Remove +8h for log time for SAF Enquiry detail page. Koh Hua Wong

13:48 Support #12857 (Closed - End of life cycle): [SCP ID :##6192##] : Portal SAF Enquiry Page Detail...

Hi,
Kindly attend below request:-
We notice time show in SAF Enquiry detail page are having +8h. KIndly help help... Zahir Abd Latif

10:10 Support #11329 (Work Completed-End life cycle): [SCP ID :##5613##] : Offload Transaction Fee is n...

Issue closed in SCP. Ngoh Chee Onn

10:10 Support #11329 (Development / Work In Progress): [SCP ID :##5613##] : Offload Transaction Fee is ...

Ngoh Chee Onn

10:10 Support #11331 (Work Completed-End life cycle): [SCP ID :##5615##] : RSG Genration File for SAN i...

Ngoh Chee Onn

10:10 Support #11331: [SCP ID :##5615##] : RSG Genration File for SAN is slow

Issue closed in SCP. Ngoh Chee Onn

10:10 Support #11331 (Development / Work In Progress): [SCP ID :##5615##] : RSG Genration File for SAN ...

Ngoh Chee Onn

10:10 Support #11332 (Work Completed-End life cycle): [SCP ID :##5616##] : Offload Transaction Enquiry ...

Ngoh Chee Onn

10:09 Support #11332 (Development / Work In Progress): [SCP ID :##5616##] : Offload Transaction Enquiry...

Issue closed in SCP. Ngoh Chee Onn

10:09 Support #11423 (Work Completed-End life cycle): [SCP ID :##5673##] : Screen Error for SLA Email u...

Issue closed in SCP. Ngoh Chee Onn

10:08 Support #11482 (Work Completed-End life cycle): [SCP ID :##5713##] : RPP RSG Monthly Transaction Fee

Issue closed in SCP. Ngoh Chee Onn

10:08 Support #11487 (Work Completed-End life cycle): [SCP ID :##5718##] : SAF records were not uploade...

Issue closed in SCP. Ngoh Chee Onn