B - Production Support » PayNet RPPBO Support

March 09, 2022

23:46 Support #12850 (Pending Customer Feedback): [SCP ID :##6186##] : Invalid BIC Code Error Message i...

Issue cause by invalid validation type on BIC code which allows only alphabet.
Expected: BIC code validation allows ... Koh Hua Wong

15:17 Support #12850 (Closed - End of life cycle): [SCP ID :##6186##] : Invalid BIC Code Error Message ...

Hi,
Kindly attend below request:-
Bank Simpanan National Berhad user received 'Invalid BIC Code' error message af... Zahir Abd Latif

March 03, 2022

18:35 Support #12839 (Investigation): [SCP ID :##6175##] : No Audit Trail Result in Fraud Module

Waiting for paynet feedback on queries given Koh Hua Wong

18:34 Support #12838 (Investigation): [SCP ID :##6174##] : PayNet Industry Fraud Portal (IFP) Users Una...

Waiting for paynet feedback on queries given Koh Hua Wong

15:33 Support #12839 (Closed - End of life cycle): [SCP ID :##6175##] : No Audit Trail Result in Fraud ...

Hi,
Kindly attend below request:-
Audit trail does not show any result. Screenshot of sample attached.
Zahir Abd Latif

15:26 Support #12838 (Closed - End of life cycle): [SCP ID :##6174##] : PayNet Industry Fraud Portal (I...

Hi,
Kindly attend below request:-
PayNet users did not receive notification from the fraud module as per received... Zahir Abd Latif

March 01, 2022

13:57 Support #12811 (Work Completed-End life cycle): [SCP ID :##6149##] : Industry Fraud Portal (IFP) ...

Same email address is using by different users in different Group which is 600 and 1062. Although Group id 600 doesnt... Koh Hua Wong

February 24, 2022

11:57 Support #12811: [SCP ID :##6149##] : Industry Fraud Portal (IFP) Email Notification

Waiting for Penril DBA to feedback based on the queries provided by Penril Team. Koh Hua Wong

February 22, 2022

18:05 Support #12777 (Closed - End of life cycle): [SCP ID :##6128##] : Checker Failed To Approve Dispu...

Issue closed in SCP. Zahir Abd Latif

February 21, 2022

16:58 Support #11330 (Work Completed-End life cycle): [SCP ID :##5614##] : Monthly Transaction Fee Repo...

Hi Zahir,
This case is closed, due to fixes had been delivery in the phase 2 enhancement.
Thank you Ngoh Chee Onn

February 18, 2022

18:12 Support #12744: [SCP ID :##6101##] : Monthly Transaction Fee - Getting the wrong fee scheme

Assign to Yeat to continue follow up. Ngoh Chee Ping

18:04 Support #12777: [SCP ID :##6128##] : Checker Failed To Approve Dispute Transaction

After today follow up with the update from Paynet (which ourside requires the screen before error screen which includ... Nai Cheng Yeat

17:56 Support #12777: [SCP ID :##6128##] : Checker Failed To Approve Dispute Transaction

After follow up with Paynet side, they have provided the data we required and analyse ends up having an appointment m... Nai Cheng Yeat

17:47 Support #12777 (Pending Customer Feedback): [SCP ID :##6128##] : Checker Failed To Approve Disput...

Paynet has submit the log data for observing the issue about "checker failed to approve dispute transaction". [27 JAN... Nai Cheng Yeat

15:52 Support #12811 (Pending Customer Feedback): [SCP ID :##6149##] : Industry Fraud Portal (IFP) Emai...

Koh Hua Wong wrote:
> Suggestion:
> Move non-bank participants to another group which is not belong to IFP group.
... Koh Hua Wong

15:51 Support #12811: [SCP ID :##6149##] : Industry Fraud Portal (IFP) Email Notification

Suggestion:
Move non-bank participants to another group which is not belong to IFP group.
Non-bank participants to ... Koh Hua Wong

15:50 Support #12811: [SCP ID :##6149##] : Industry Fraud Portal (IFP) Email Notification

Start to verify the issue: Suspect Error found where cause by the Group access of the non-bank participants.
Quest... Koh Hua Wong

10:15 Support #12811: [SCP ID :##6149##] : Industry Fraud Portal (IFP) Email Notification

Please help to investigate this issue. Ngoh Chee Ping

09:58 Support #12811 (Work Completed-End life cycle): [SCP ID :##6149##] : Industry Fraud Portal (IFP) ...

Hi,
Kindly attend below request:-
Non-Bank Participants which are not being granted access to the IFP is receivin... Zahir Abd Latif