Support #1910

Avatar?id=1733&size=50

SCP ID# 227 : Failed to perform IBG but the system already deducted the amount

Added by Ahmad Hazri over 11 years ago. Updated over 10 years ago.

Status:Closed - End of life cycleStart date:January 25, 2013
Priority:HighDue date:February 21, 2013
Assignee:Abu Bakar Mohamed Sahabanali% Done:

100%

Category:-Spent time:-
Target version:-

Description

IBG trnx thrown "System unavailable" when clciked on Confirm button. But account already deducted.

Name : Shaiful Azwan Adnan
Transaction : Favourite Interbank Giro
Date : 25.01.2013
Time : 11.25 am
Total : RM1798.00

SystemOut.rar (713 KB) Ahmad Hazri , January 25, 2013 17:02

Support #1910 - IBG.docx (612 KB) Siti Norahayu Mohd Desa , February 21, 2013 13:37

QA_Sign-off_ReqID_227.docx (22.5 KB) Siti Norahayu Mohd Desa , February 21, 2013 16:50

Deployment Details- 27 February 2013.docx (25.4 KB) Alwi Husada, February 27, 2013 11:53

History

#1 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 11 years ago

  • Assignee changed from Almasi Moein to Alwi Husada

Hi Alwi
Please take care this. ^^

#2 Updated by Almasi Moein over 11 years ago

hi,

please provide more information regarding any transactional issue, such as from account, to account, cif no of user. otherwise with current information only customer name, nothing can be search in the log files.

#3 Updated by Siti Norahayu Mohd Desa over 11 years ago

Hi Moein,
I only can provide CIF Number because there was NO record in RIB Transaction Enquiry.
CIF - 280525502

#4 Updated by Norhaidah Md Dasuki over 11 years ago

  • Project changed from Agrobank RIB to RIB
  • Category deleted (Funds Transfer)

#5 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 11 years ago

Salam Alwi

Do you have enough info? lemme know anything.
Please update the status so we can close this case.

Thanks

#6 Updated by Alwi Husada over 11 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

The account deducted is because the system successfully sent the transaction to the host and display system unavailable is because system failed in save the transaction log to the DB due to Lock request time out period exceeded, means there was process locked column in table yet another process try to access same column which is locked,

Still working on this , for trial will make all the logging to have only one commit to the DB instead of several commit,

Thanks

#7 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 11 years ago

Thanks for the update Alwi

#8 Updated by Alwi Husada over 11 years ago

  • Assignee changed from Alwi Husada to Norhaidah Md Dasuki

Salam kak haida,

amended the logging method to use single commit,

Kindly test on this issue for do the Interbank transaction,
and make sure all the transaction history in ibam,

Thanks,

#9 Updated by Norhaidah Md Dasuki over 11 years ago

  • Status changed from Development / Work In Progress to Internal Testing
  • Assignee changed from Norhaidah Md Dasuki to Hosseiny Elham

Hi Elham,

Kindly assist to test this issue. Please consult with Alwi should you have any inquiry. TQ

#10 Updated by Hosseiny Elham over 11 years ago

  • Assignee changed from Hosseiny Elham to Norhaidah Md Dasuki
  • % Done changed from 0 to 90

Hi Dear Haida

According to the task ,retested for both Internet banking and RIB Transaction Enquiry was successfully in UAT Environment. and sorry i didnt find Pending to review for Status i selected the previous one .

#11 Updated by Norhaidah Md Dasuki over 11 years ago

  • Status changed from Internal Testing to Development / Work In Progress
  • Assignee changed from Norhaidah Md Dasuki to Alwi Husada
  • % Done changed from 90 to 80

Alwi,
Test done and successfully. Kindly continue fixing on other related module. TQ

#12 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 11 years ago

Hi alwik

what is the status of this case? when is the patch ready?
Thanks

#13 Updated by Alwi Husada over 11 years ago

Still working on it, since it required to implement to all module, will Assigned to QA if it is ready for UAT testing,

Thanks,

#14 Updated by Alwi Husada over 11 years ago

  • Status changed from Development / Work In Progress to Internal Testing
  • Assignee changed from Alwi Husada to Norhaidah Md Dasuki

Salam Kak haida,

Amended transaction logging method to use single commit,
Kindly test on this issue, and make sure that all the activity recorded in user activity and Transaction history,

here is the link to test:
http://10.6.6.20:9081/rib.redmine1910/common/Login.do

Thanks,

#15 Updated by Norhaidah Md Dasuki over 11 years ago

  • Due date set to February 21, 2013
  • Assignee changed from Norhaidah Md Dasuki to Lizahwati Basirun

Hi Lizah,
Kindly assist to do internal testing on this issue. Please report all the test activity and scenario and consult with Alwi, should you have any question on the flow.

Hi Elham,
Kindly work with Lizah on this testing. Please ensure it involve all RIB transaction module.

Thank you.

#16 Updated by Lizahwati Basirun over 11 years ago

Hi Kak Haida,

To test on transaction logging method to use single commit for below module:-

Test on Fund Transfer
1) Own Account Transfer
  • Result: Successfully perform transaction and view in Transaction History.
  • Check in DB - Logged in IB_USER_TRANSACTION_HISTORY, IB_USER_PRINT_RECEIPT,IB_INTRA_TRANSFER
2) New 3rd Party Account Transfer
  • Result: Successfully perform transaction and view in Transaction History.
  • Check in DB - Logged in IB_USER_TRANSACTION_HISTORY, IB_USER_PRINT_RECEIPT,IB_INTRA_TRANSFER, IB_SMS_NOTIFICATION and SMS_TABLE
3) Favourite 3rd Party Account Transfer
  • Result: Successfully perform transaction and view in Transaction History.
  • Check in DB - Logged in IB_USER_TRANSACTION_HISTORY, IB_USER_PRINT_RECEIPT,IB_INTRA_TRANSFER, IB_SMS_NOTIFICATION and SMS_TABLE
4) New Interbank GIRO Transfer
  • Result: Successfully perform transaction and view in Transaction History.
  • Check in DB - Logged in IB_USER_TRANSACTION_HISTORY, IB_USER_PRINT_RECEIPT,IB_INTER_TRANSFER, IB_SMS_NOTIFICATION and SMS_TABLE
5) New Interbank GIRO Transfer
  • Result: Successfully perform transaction and view in Transaction History.
  • Check in DB - Logged in IB_USER_TRANSACTION_HISTORY, IB_USER_PRINT_RECEIPT,IB_INTER_TRANSFER, IB_SMS_NOTIFICATION and SMS_TABLE
Test on Bill Payment
1) New Bill Payments
  • Result: Successfully perform transaction and view in Transaction History.
  • Check in DB - Logged in IB_USER_TRANSACTION_HISTORY, IB_USER_PRINT_RECEIPT,IB_BILL_PAYMENT,IB_SMS_NOTIFICATION and SMS_TABLE
2) Payment to Registered Payee Corporation
  • Result: Successfully perform transaction and view in Transaction History.
  • Check in DB - Logged in IB_USER_TRANSACTION_HISTORY, IB_USER_PRINT_RECEIPT,IB_BILL_PAYMENT,IB_SMS_NOTIFICATION and SMS_TABLE

Thank you.

#17 Updated by Siti Norahayu Mohd Desa over 11 years ago

  • File Support #1910 - IBG.docx added
  • Status changed from Internal Testing to Development / Work In Progress
  • Assignee changed from Lizahwati Basirun to Alwi Husada

New Interbank GIRO Transfer & Favourite Interbank GIRO Transfer
1. There is NO Email field in the system but it display in the Trnx Receipt.
2. Segment value NOT display at Trnx Receipt.
3. Please remove Transaction Reference from the Receipt where I have been informed, the field was just same like Reference No.
4. There is NO Email field in the system but it display in the Trnx Receipt.
5. Reprint Receipt at AGRONet Trnx History, Segment value display Null.

Hi Alwi,
Kindly assist to do a quick fix for above issue. Please refer an attachment for more info. TQ

#18 Updated by Alwi Husada over 11 years ago

  • Status changed from Development / Work In Progress to Internal Testing
  • Assignee changed from Alwi Husada to Siti Norahayu Mohd Desa

Kak Ayu,

Fixed as per requested,

Kindly test on here:
http://10.6.6.20:9081/rib.redmine1910/common/Login.do

#19 Updated by Siti Norahayu Mohd Desa over 11 years ago

Test Result: PASSED.
Sign-off and send to User for UAT.

#20 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 11 years ago

Thank you team!

#21 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 11 years ago

  • Assignee changed from Siti Norahayu Mohd Desa to Alwi Husada

Update by Kak Jemah:

Hi.

SIT/UAT Successfully done. Please provide us the deployment details to deploy in Production.

Plan to deploy 27/2/2013.

Tq.

#22 Updated by Alwi Husada over 11 years ago

Attached is war file info for tonight deployment,

Thanks,

#23 Updated by Norhaidah Md Dasuki over 11 years ago

  • Status changed from User Acceptance Test to Pending Prod Deployment

Send WAR file to User for deployment.

#24 Updated by Norhaidah Md Dasuki over 11 years ago

  • Status changed from Pending Prod Deployment to Closed - End of life cycle
  • % Done changed from 90 to 100

Deployment on 28/2/2013 - SUCCESSFUL

#25 Updated by Norhaidah Md Dasuki over 10 years ago

  • Subject changed from Failed to perform IBG but the system already deducted the amount (SR ID 227) to SCP ID# 227 : Failed to perform IBG but the system already deducted the amount

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