Support #5118: [SCP ID :##2533##] : iPay Trx on 07/01/2015 - MAZLIANA BINTI MUHAMAD TARMIZI - KFH Support - Penril Support System

Support #5118

[SCP ID :##2533##] : iPay Trx on 07/01/2015 - MAZLIANA BINTI MUHAMAD TARMIZI

Added by Zahir Abd Latif over 9 years ago. Updated over 9 years ago.

Status:

Work Completed-End life cycle

Start date:

January 09, 2015

Priority:

Normal

Due date:

Assignee:

Zahir Abd Latif

% Done:

Category:

MY BVMC

Spent time:

Target version:

Description

Hi,
Kindly attend below request:

The below ipay transaction was reflected as Unsuccessful in BVMC IBFT Transfer Report dated 07.01.15 due to Insufficient Funds.
However, the trx was successful and reflected as Approved status in Phoenix, PowerCard and MEPS Report.

Appended below is the issue log fya.

HD00015730.docx (204 KB) Zahir Abd Latif, January 09, 2015 16:21

findings.txt (44.9 KB) Yap Kah Yan, January 19, 2015 09:29

History

#1 Updated by Zahir Abd Latif over 9 years ago

Dear Hafiz,

Kindly assist to update the current status in Redmine.

Thanks.

#2 Updated by Yap Kah Yan over 9 years ago

Status changed from New - Begin Life Cycle to Development / Work In Progress

Found the records calling to Phoenix with the same amount of 825.00
Unable to find any errors in logs other than esb.

#3 Updated by Yap Kah Yan over 9 years ago

File findings.txt added

From the logs, there is no indication of root cause.
We can only find the transaction sent to host (phoenix) in the logs.
The assumption made is that the network may be unstable or record was not able to be log into database.

Timestamp taken from ib05/ALSBServer.log06139
No info in bv_framework3

Search the bv_framework logs for the following timestamp.

<Jan 7, 2015 4:17:38 PM MYT>
bv_framework0
015/01/07 16:16:25:842 WARN kfh.web.utils.DateTimeUtils:
2015/01/07 16:28:23:483 INFO kfh.web.utils.Pagination: Constructed[my.com.kfh.web.utils.Pagination] Parameters(int,int)

bv_framework1
2015/01/07 16:17:32:742 ERROR kfh.error.exception.IBBusinessException: [0000] Service is currently unavailable.
2015/01/07 16:17:52:988 ERROR kfh.error.exception.IBBusinessException: [0000] Service is currently unavailable.

bv_framework2
2015/01/07 16:14:58:982 INFO kfh.web.utils.Pagination: Parameter Value: count¹ entriesPerPage7
2015/01/07 16:18:23:185 ERROR com.kfh.navigation.IBNavigation: Error code : 0000

<Jan 7, 2015 4:18:54 PM MYT>
bv_framework0
015/01/07 16:16:25:842 WARN kfh.web.utils.DateTimeUtils:
2015/01/07 16:28:23:483 INFO kfh.web.utils.Pagination: Constructed[my.com.kfh.web.utils.Pagination] Parameters(int,int)

bv_framework1
2015/01/07 16:18:43:926 INFO kfh.web.utils.Pagination: Parameter Value: count² entriesPerPage7
2015/01/07 16:19:18:169 ERROR kfh.error.exception.IBBusinessException: [0000] Service is currently unavailable.

bv_framework2
2015/01/07 16:18:23:208 ERROR com.kfh.navigation.IBNavigation: Error details : null
Exception class : java.lang.Long, class method : parseLong, line number : 372java.lang.Long.parseLong(Long.java:372)
java.lang.Long.parseLong(Long.java:461)
my.com.kfh.web.utils.IBSessionObjectsInf.getChannelRootId(IBSessionObjectsInf.java:566)
my.com.kfh.navigation.IBNavigation.setInitId(IBNavigation.java:774)
my.com.kfh.navigation.IBNavigation.createNavigation(IBNavigation.java:134)
my.com.kfh.controller.actions.ib104_fundtransfer.ibft.IBIBFTDetailsAction.execute(IBIBFTDetailsAction.java:78)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
my.com.kfh.web.utils.IBActionServlet.doGet(IBActionServlet.java:63)
javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
my.com.kfh.web.utils.SetSessionTimeout.doFilter(SetSessionTimeout.java:86)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:175)
org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
org.jboss.web.tomcat.tc5.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:156)
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)
org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697)
org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889)
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
java.lang.Thread.run(Thread.java:595)

2015/01/07 16:20:17:374 ERROR kfh.error.exception.IBBusinessException: [12] You have submitted a TAC request earlier. Please wait a few minutes for your TAC to reach your registered mobile number before making another request.

<Jan 7, 2015 4:20:44 PM MYT>
bv_framework0
015/01/07 16:16:25:842 WARN kfh.web.utils.DateTimeUtils:
2015/01/07 16:28:23:483 INFO kfh.web.utils.Pagination: Constructed[my.com.kfh.web.utils.Pagination] Parameters(int,int)

bv_framework1
2015/01/07 16:19:42:157 ERROR kfh.error.exception.IBBusinessException: [0000] Service is currently unavailable.
2015/01/07 16:25:04:241 INFO kfh.web.utils.Pagination: Constructed[my.com.kfh.web.utils.Pagination] Parameters(int,int)

bv_framework2
2015/01/07 16:20:43:653 ERROR kfh.web.utils.DateTimeUtils: Unparseable date: "20150107 16:20:42"
2015/01/07 16:20:43:676 WARN kfh.web.utils.DateTimeUtils:

<Jan 7, 2015 4:21:00 PM MYT>
bv_framework0
015/01/07 16:16:25:842 WARN kfh.web.utils.DateTimeUtils:
2015/01/07 16:28:23:483 INFO kfh.web.utils.Pagination: Constructed[my.com.kfh.web.utils.Pagination] Parameters(int,int)

bv_framework2
2015/01/07 16:20:57:988 ERROR kfh.error.exception.IBBusinessException: [1] You have enter wrong username or password.
2015/01/07 16:21:16:727 INFO kfh.web.utils.Pagination: Constructed[my.com.kfh.web.utils.Pagination] Parameters(int,int)

<Jan 7, 2015 4:21:16 PM MYT>
bv_framework0
015/01/07 16:16:25:842 WARN kfh.web.utils.DateTimeUtils:
2015/01/07 16:28:23:483 INFO kfh.web.utils.Pagination: Constructed[my.com.kfh.web.utils.Pagination] Parameters(int,int)

bv_framework2
2015/01/07 16:21:16:750 INFO kfh.web.utils.Pagination: Parameter Value: count¹ entriesPerPage7
2015/01/07 16:21:55:444 INFO kfh.web.utils.Pagination: Constructed[my.com.kfh.web.utils.Pagination] Parameters(int,int)

<Jan 7, 2015 4:21:17 PM MYT>
bv_framework0
015/01/07 16:16:25:842 WARN kfh.web.utils.DateTimeUtils:
2015/01/07 16:28:23:483 INFO kfh.web.utils.Pagination: Constructed[my.com.kfh.web.utils.Pagination] Parameters(int,int)

#4 Updated by Zahir Abd Latif over 9 years ago

Assignee changed from Hafizudin MD to Yap Kah Yan

Dear Kah Yan,

Any new updates on this issue?
What the plan on this case, can proceed to close it?

Thanks.

#5 Updated by Yap Kah Yan over 9 years ago

Status changed from Development / Work In Progress to Pending Customer Feedback

Suggest to implement the logger enhancement.
No info from the logs

#6 Updated by Norhaidah Md Dasuki over 9 years ago

Status changed from Pending Customer Feedback to Work Completed-End life cycle
Assignee changed from Yap Kah Yan to Zahir Abd Latif

Issue closed in SCP. Refer #5156 & #5157 on the logger enhancement

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