Activity - KFH Support - Penril Support System

Activity

From December 11, 2014 to January 09, 2015

January 09, 2015

18:21 Support #5032: [SCP ID :##2495##] : Successful Rentas Trxn Having Pending Approval status: After checked the log file i found error below also. Cannot insert null into receipt table, just like issue happened ... Ngoh Chee Ping
17:41 Support #5092: [SCP ID :##2519##] : Prod Isuues - HD00015700 - IBG Failure to credit.: Already received the JBoss libraries, it same as development. Therefore i suggest to restart server and clear cache. ... Ngoh Chee Ping
16:40 Support #4675: [SCP ID :##2376##] : Pentest Issue.: Dear Kah Yan,
This issue is still pending since September 10, 2014.
Please update and follow up with customer.
... Zahir Abd Latif
16:27 Support #5119 (Work Completed-End life cycle): [SCP ID :##2534##] : Bill & Prepaid Trx on 3 Jan 2...: Hi,
Kindly attend below request:... Zahir Abd Latif
16:21 Support #5118 (Work Completed-End life cycle): [SCP ID :##2533##] : iPay Trx on 07/01/2015 - MAZL...: Hi,
Kindly attend below request:... Zahir Abd Latif
15:43 Support #5032 (Internal Testing): [SCP ID :##2495##] : Successful Rentas Trxn Having Pending Appr...: Done the fixes, assign to kah yan to test in development. Ngoh Chee Ping
10:26 Support #4956: [SCP ID :##2491##] : Rentas Trx Not Reflected in Corus & BVMC Report.: IT to confirm if the the transactions is logged into IBG_ENTRY table.
If got logged in IBG_ENTRY, then this issue is... Yap Kah Yan

January 08, 2015

21:14 Support #5045: [SCP ID :##2505##] : No email generation and report unavailable in Corus ( OFI &...: 1) Ofi win1 unsuccessful because of error at database
2) Ofi &Rfi recon win1 cannot execute because cannot found ... Hafizudin MD
19:36 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: found logic error for set status when revert mobility one Hafizudin MD
18:32 Support #5092 (Development / Work In Progress): [SCP ID :##2519##] : Prod Isuues - HD00015700 -...: Unable to replicate this scenario in development / staging environment. According to user (Sara) this issue is happen... Norhaidah Md Dasuki
18:19 Support #5101 (Pending Customer Feedback): [SCP ID :##2527##] : Reports for Monthly Consolidate...: Root Cause: String values in SMS_TABLE (table) OTHER1 (column) - cannot match with IB_SMS_NOTIFICATION (table) SMS_NO... Norhaidah Md Dasuki
17:25 Support #5109: [SCP ID :##2530##] : iPay - 5/1/2015.: PAY transfer limit checking and the informations we need from production.
Steps:
###############################... Norhaidah Md Dasuki
17:22 Support #5116 (Pending Customer Feedback): [SCP ID :##2531##] : No email notification & job was...: Issue found related to schedular at w5 is not running.
Adviced IT to delete trigger for crediting w5 and add new tri... Norhaidah Md Dasuki
16:51 Support #5047: [SCP ID :##2508##] : Error Message RFI Reconcile W4 (Successful) - 11/12/2014 & ...: attached pec12114.txt from IT
please updated the findings Norhaidah Md Dasuki
16:48 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: Hafiz, please retrieve log from
\\10.20.8.124\Shared\26112014_ibPROD_logs
\\10.20.8.124\Shared\22112014_ibDR_logs Norhaidah Md Dasuki
15:31 Support #4806: [SCP ID :##2469##] : IBG OFI w1 process report not generated and available at CO...: 11/11/14 - Updated by Hafiz,
From our investigation.. found the report fail to generate because of database error.. ... Norhaidah Md Dasuki
15:11 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: Pending Log from IT:-
request log date 26/11/2014
a) kfhib03
i) /opt/BV1TO1/JBoss/server/bv_framework0/nohup... Norhaidah Md Dasuki
15:03 Support #5032: [SCP ID :##2495##] : Successful Rentas Trxn Having Pending Approval status: IT have transferred 05/12/2014 request logs to \\10.20.8.124\Shared\05122014_ib_logs
Hafiz, Kindly look into it an... Norhaidah Md Dasuki
14:08 Bug #1636 (Work Completed-End life cycle): Prod Issue log: Missing Trx in BVMC Rpt - 27.8.12: Norhaidah Md Dasuki
14:06 Enhancement #1741 (Work Completed-End life cycle): Consumer: Logger enhancement: refer #4312 Norhaidah Md Dasuki
14:04 Enhancement #1742 (Work Completed-End life cycle): BIB: Logger enhancement: refer #4312 Norhaidah Md Dasuki
11:02 Support #5090 (Closed - End of life cycle): [SCP ID :##2517##] : BIB page error: Refer email : Re: [Request ID :##2517##] : BIB page error
Case closed. Zahir Abd Latif
10:19 Support #5089 (Closed - End of life cycle): [SCP ID :##2514##] : BVMC Labuan :Admin unable grant...: Refer email : Re: [Request ID :##2514##] : BVMC Labuan :Admin unable grant role.
Case closed. Zahir Abd Latif

January 07, 2015

14:45 Support #4956 (Development / Work In Progress): [SCP ID :##2491##] : Rentas Trx Not Reflected i...: Hafiz,
Kindly check on this issue. Norhaidah Md Dasuki
14:17 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: Dear Hafiz,
Refer last email from customer: Re: [Request ID :##2492##] : Bill Zakat Error on 22.11.14
... Zahir Abd Latif
12:15 Support #5109: [SCP ID :##2530##] : iPay - 5/1/2015.: Hi Hafiz,
Please check on the transfer limit Yap Kah Yan
12:14 Support #5104: [SCP ID :##2529##] : IBG Fail and BVMC report problem.: Hi Hafiz,
Have 6 records in transaction_history and ib_inter_transfer table,
4 records in ibg_entry table
2 re... Yap Kah Yan
12:09 Support #5101: [SCP ID :##2527##] : Reports for Monthly Consolidated Transaction Report for Dec...: Hi Hafiz,
In the screenshot provided, report is generated but not displayed when request in BVMC. Yap Kah Yan
12:07 Support #5100 (Development / Work In Progress): [SCP ID :##2526##] : No notification for RFI wi...: Hi Hafiz,
User already perform manual crediting.
Same issue was reproduced in STG environment.
Due to the leng... Yap Kah Yan
12:01 Support #5091: [SCP ID :##2518##] : Prod Issue - HD00015694 - iPay transactions Failure.: Hi Hafiz,
This issue may be due to cannot log to receipt table.
Checked with Ashikin for production DB, RECEIPT_D... Yap Kah Yan
11:28 Support #5087 (Closed - End of life cycle): [SCP ID :##2515##] : Payment mode 2 and 3: not bug.. but question Hafizudin MD
09:15 Support #5116 (Closed - End of life cycle): [SCP ID :##2531##] : No email notification & job wa...: Hi,
Kindly attend below request:... Zahir Abd Latif

January 06, 2015

14:42 Support #5109 (Closed - End of life cycle): [SCP ID :##2530##] : iPay - 5/1/2015.: Hi,
Kindly attend below request:... Zahir Abd Latif
09:02 Support #5104 (Closed - End of life cycle): [SCP ID :##2529##] : IBG Fail and BVMC report problem.: Hi,
Kindly attend below request:... Zahir Abd Latif

January 05, 2015

10:23 Support #5101 (Closed - End of life cycle): [SCP ID :##2527##] : Reports for Monthly Consolidat...: Hi,
Kindly attend below request:... Zahir Abd Latif

January 02, 2015

17:25 Support #5100 (Work Completed-End life cycle): [SCP ID :##2526##] : No notification for RFI win...: Hi,
Kindly attend below request:... Zahir Abd Latif
15:37 Support #4956: [SCP ID :##2491##] : Rentas Trx Not Reflected in Corus & BVMC Report.: Dear Kak Haida,
Last email from customer : Re: [Request ID :##2491##] : Rentas Trx Not Reflected in Corus & BVMC R... Zahir Abd Latif
15:33 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: Dear KFH support team,
Kindly respond and assist to update the current status in Redmine.
Thanks. Zahir Abd Latif
12:27 Support #5045: [SCP ID :##2505##] : No email generation and report unavailable in Corus ( OFI &...: Dear Hafiz/KFH Support team,
Please respond and update the current status in Redmine.
Thanks. Zahir Abd Latif
12:19 Support #5032: [SCP ID :##2495##] : Successful Rentas Trxn Having Pending Approval status: Dear Hafiz/ KFH Support,
Please respond and update the current status in Redmine.
Thanks. Zahir Abd Latif

January 01, 2015

13:02 Support #5096 (Closed - End of life cycle): [SCP ID :##2524##] : unable to mount disk - KFHIB18: Issue: According to IT, not all filesystem/dir mounting after run the df-h command.
This is expected behaviour.
T... Ahmad Hazri
11:17 Support #5096 (Closed - End of life cycle): [SCP ID :##2524##] : unable to mount disk - KFHIB18: Unable to mount the labelled dir in /etc/fstab file... Ahmad Hazri

December 31, 2014

15:13 Support #4806 (Development / Work In Progress): [SCP ID :##2469##] : IBG OFI w1 process report ...: Dear Hafiz,
Refer from last customer email on Dec 24, 2014 11:32 AM :Re: [Request ID :##2469##] : IBG OFI w1 proce... Zahir Abd Latif

December 29, 2014

15:18 Support #5092 (Closed - End of life cycle): [SCP ID :##2519##] : Prod Isuues - HD00015700 - IBG...: Hi,
Kindly attend below request:... Zahir Abd Latif
11:52 Support #4675: [SCP ID :##2376##] : Pentest Issue.: Dear Kah Yan,
Any updates on this case?
Thanks. Zahir Abd Latif
10:19 Support #5091 (Closed - End of life cycle): [SCP ID :##2518##] : Prod Issue - HD00015694 - iPay...: Hi,
Kindly attend below request:... Zahir Abd Latif

December 26, 2014

15:19 Support #5047: [SCP ID :##2508##] : Error Message RFI Reconcile W4 (Successful) - 11/12/2014 & ...: error because of data not unique(more than 1)
- request pec12114.txt from iIT to further investigate Hafizudin MD
14:19 Support #5090 (Closed - End of life cycle): [SCP ID :##2517##] : BIB page error: Error message appeared when user tried to perform transactions. Please find attachment for details. Ahmad Hazri
12:41 Support #4307 (Development / Work In Progress): [SCP ID :##2170##] : IBG-OTC Trx Issue: fix patches for this issue is still not deploy into prod Hafizudin MD
12:25 Support #5089 (Closed - End of life cycle): [SCP ID :##2514##] : BVMC Labuan :Admin unable grant...: Hapiz
Kindly look into this issue... Ahmad Hazri
11:15 Support #5088 (Closed - End of life cycle): [SCP ID :##2516##] : Delete Holiday in Calendar table: Description :
Upon deletion 1 of the date in 2015 calendar table holiday,system automatically log out and prompte... Ahmad Hazri
11:08 Support #5087: [SCP ID :##2515##] : Payment mode 2 and 3: Payment Mode :-
01 = pay now
02 = pay later
03 = recurring payment
Payment Frequency :-
1 = Weekly
2 = ... Hafizudin MD
10:13 Support #5087 (Closed - End of life cycle): [SCP ID :##2515##] : Payment mode 2 and 3: The meaning of payment mode 2 and 3 in ib_si table. Kindly confirm if 2 = monthly and 3 = weekly
Ahmad Hazri

December 24, 2014

15:07 Support #5047: [SCP ID :##2508##] : Error Message RFI Reconcile W4 (Successful) - 11/12/2014 & ...: Dear Hafiz/KFH Support Team,
There is no update on this case since December 12, 2014 in support portal and redmine... Zahir Abd Latif
14:57 Support #5045: [SCP ID :##2505##] : No email generation and report unavailable in Corus ( OFI &...: Dear Hafiz/KFH Support Team,
Kindly assist to update the current status in Redmine.
Thanks. Zahir Abd Latif
14:19 Support #5032: [SCP ID :##2495##] : Successful Rentas Trxn Having Pending Approval status: Dear Hafiz,
Kindly assist to update the current status in Redmine.
Please help to follow up to see whether we can... Zahir Abd Latif

December 23, 2014

12:44 Change #4526 (Closed - End of life cycle): [SCP ID :##2314##] : IBG originanting transaction: SOW and CR Quotation under IBSCR067_IBG Limit for ATM & Change Service ID has been send to KFH on Aug 22, 2014 and qu... Norhaidah Md Dasuki
11:28 Support #4711 (Closed - End of life cycle): [SCP ID :##2366##] : Request latest source code for B...: Zahir Abd Latif
10:14 Support #4287 (Closed - End of life cycle): [SCPID :##2152##] : Session Expired Issues: Zahir Abd Latif
10:12 Support #4419 (Closed - End of life cycle): [SCP ID :##2268##] : CIB rejected by MyClear due to 3...: Zahir Abd Latif
09:02 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...: Hi Zahir,
We are still pending for the schema of DR database for verification.
Currently there is no report of th... Yap Kah Yan

December 22, 2014

18:27 Bug #1636: Prod Issue log: Missing Trx in BVMC Rpt - 27.8.12: refer Task #4312 for any update Norhaidah Md Dasuki
18:27 Task #1230 (Work Completed-End life cycle): SI Month End Recurring: refer Task #4312 for any update Norhaidah Md Dasuki
18:26 Bug #1631 (Work Completed-End life cycle): Corus SI ExeReport unavailable HD00012949: refer Task #4312 for any update Norhaidah Md Dasuki
18:25 Bug #1635 (Work Completed-End life cycle): Prod Issue: CMS Log HD00013073 - CIB SI Scheduler for ...: Norhaidah Md Dasuki
18:25 Bug #1635 (Closed - End of life cycle): Prod Issue: CMS Log HD00013073 - CIB SI Scheduler for 27....: refer Task #4312 for any update. Norhaidah Md Dasuki
18:22 Support #1588 (Closed - End of life cycle): HD00013138 - 2 failed epay trx sent to epay after 2 w...: This issue will closed due no feedback from user. Will create new ID if the problem reported. Norhaidah Md Dasuki
18:15 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14: Hi Haida, please check this case. Why Hafiz not working on it? Need to clarify and close this case. Please update sta... Zahir Abd Latif
18:12 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...: Hi Kah Yan,
Please update this status by tomorrow morning. If not, I assumed this case is closed and will close this... Zahir Abd Latif
18:11 Change #4526: [SCP ID :##2314##] : IBG originanting transaction: Hi Haida,
This is more than 5 months old. Please check the current status. If not feedback, I will go ahead to close... Zahir Abd Latif
17:08 Support #4675: [SCP ID :##2376##] : Pentest Issue.: Dear Kah Yan,
Please assist regarding this issue.
Refer email : [Request ID :##2376##] : Pentest Issue
Thanks. Zahir Abd Latif
16:59 Support #5033 (Closed - End of life cycle): [SCP ID :##2496##] : Unsuccessful Consumer SI Sched...: Refer email :Re: [Request ID :##2496##] : Unsuccessful Consumer SI Scheduler for 07/12/2014 Actions
Case closed. Zahir Abd Latif
16:30 Support #4955 (Closed - End of life cycle): [SCP ID :##2490##] : CIB SI Consumer Execution (26/...: Refer email :Re: [Request ID :##2490##] : CIB SI Consumer Execution (26/11/2014) Succesful with error status.
Case... Zahir Abd Latif
16:17 Support #4948 (Closed - End of life cycle): [SCP ID :##2483##] : BIB Report not available: Refer email : Re: [Request ID :##2483##] : BIB Report not available
No response from customer within 3 days, closed. Zahir Abd Latif
16:07 Support #4947 (Closed - End of life cycle): [SCP ID :##2482##] : CIB SI Consumer Execution Proce...: Refer email : Re: [Request ID :##2482##] : CIB SI Consumer Execution Process executed on 24/11/2014 10:50: Successful... Zahir Abd Latif
15:49 Support #4809 (Closed - End of life cycle): [SCP ID :##2472##] : Interbank GIRO Disaster Recove...: Refer email : Re: [Request ID :##2472##] : Interbank GIRO Disaster Recovery Live Run Retest Exercise 2014
Issue re... Zahir Abd Latif
15:41 Support #4806 (Closed - End of life cycle): [SCP ID :##2469##] : IBG OFI w1 process report not ...: Refer email :Re: [Request ID :##2469##] : IBG OFI w1 process report not generated and available at CORUS (ONG11112014... Zahir Abd Latif
11:08 Support #4553 (Closed - End of life cycle): [SCP ID :##2335##] : IBFT Transfer Report dated 08....: IBFT transfer report date 08/07/2014 & 10072014 generated successful.
Root course : database error - maximum open cu... Zahir Abd Latif
11:05 Support #4527 (Closed - End of life cycle): [SCP ID :##2315##] : BG Settlement Report - Window 2: No response from customer within 3 days, closed. Zahir Abd Latif
10:54 Support #4340 (Closed - End of life cycle): [SCP ID :##2207##] : Error in Maxis Mobile Reload Rep...: Issue resolve after generate manually.
Case closed. Zahir Abd Latif
09:38 Support #4146 (Closed - End of life cycle): [SCP ID : 2030] - KFH 17 Feb 2014-extra transactions: Zahir Abd Latif

December 19, 2014

18:05 Support #4169 (Closed - End of life cycle): [SCP ID :##2043##] : IBG Trx Rejected by MyClear due ...: Zahir Abd Latif
18:05 Support #4639 (Closed - End of life cycle): [SCP ID :##2363##] : Error regarding IBGCore issues ...: Based on our investigation, we suspect that the issue occurred is because of configuration setting . due error found... Zahir Abd Latif
17:33 Support #4556 (Closed - End of life cycle): [SCP ID :##2338##] : Unable Stop Cheque thru KFH Online: Zahir Abd Latif
16:35 Support #4603 (Work Completed-End life cycle): SCP : ##2350## : IBG Trx Failed & Account Debited: The Problem resolved after IT restart ESB to establish connection from Internet Banking to Phoenix Core Banking. Root... Zahir Abd Latif
16:25 Support #4395 (Work Completed-End life cycle): [SCP ID :##2250##] : Pentest result: Refer Email: Re: [Request ID :##2250##] : Pentest result
Case closed. Zahir Abd Latif
16:18 Support #4307 (Work Completed-End life cycle): [SCP ID :##2170##] : IBG-OTC Trx Issue: Zahir Abd Latif
15:52 Change #1637 (Closed - End of life cycle): SR : 1-27106301 : Broadvision security vulnerability (...: Closed since it is too old without update Tan Lee Yong
15:20 Bug #1629 (Work Completed-End life cycle): HD00012900 - Rentas File CMS not generated: Expired issue Tan Lee Yong

December 12, 2014

10:35 Support #5047 (Closed - End of life cycle): [SCP ID :##2508##] : Error Message RFI Reconcile W4...: Hi,
Kindly attend below request:... Zahir Abd Latif

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