Support #5116

[SCP ID :##2531##] : No email notification & job was not executed for RFI W5 crediting 05/01/2015.

Added by Zahir Abd Latif over 9 years ago. Updated almost 9 years ago.

Status:Closed - End of life cycleStart date:January 16, 2015
Priority:NormalDue date:January 19, 2015
Assignee:Zahir Abd Latif% Done:

100%

Category:MY IBGSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:

User noticed that there was no email notifcation for RFI W5 crediting on 05/01/2015. 
Further check find out that no crediting for W5 ran for that day. 
Same happen for RFI W5 crediting on 06/01/2015 and need to execute manually.

Kindly investigate and revert accordingly.

Related issues

Related to KFH Support - Support #5143: [SCP ID :##2544##] : IBG Core Problem 15/01/2015. Closed - End of life cycle January 15, 2015
Related to KFH Support - Support #5088: [SCP ID :##2516##] : Delete Holiday in Calendar table Closed - End of life cycle December 26, 2014

History

#1 Updated by Norhaidah Md Dasuki over 9 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • % Done changed from 0 to 70

Issue found related to schedular at w5 is not running.
Adviced IT to delete trigger for crediting w5 and add new trigger at corus but session expired when create. found at nohup framework0. scheduler not finish running and stop middle way without error.

Pre-solution: Add trigger for IBG Crediting w5 at server KFHIB04 framework 3 and to monitor the progress.

#2 Updated by Hafizudin MD over 9 years ago

crediting windows 5 successfully execute after recreate trigger at corus(framework03).

the cause of problem still not found(no trace). why suddenly crediting windows 5 not working.

#3 Updated by Ngoh Chee Ping over 9 years ago

  • Assignee changed from Hafizudin MD to Ong Wei Kuan

Based on Hafiz finding, the trigger is missing cause the the job will not execute. The job details is there, but trigger is missing.

#4 Updated by Norhaidah Md Dasuki over 9 years ago

  • Status changed from Pending Customer Feedback to Code Review

#5 Updated by Norhaidah Md Dasuki over 9 years ago

  • Due date set to January 19, 2015
  • Start date changed from January 07, 2015 to January 16, 2015

14/1/2015 - Recurring issue where the process for IBG RFI Crediting for W5 was not triggered by system resulted DCO has to perform manual crediting process.

SE to assist on enhancement of w5 code review and to come out with the findings and root cause.

#6 Updated by Norhaidah Md Dasuki over 9 years ago

Updated by Hafiz:
From our investigation on date 1501/2015. We found two ibg scheduler running late after 12.30.

OFI Recon win 2 running on 18:28
RFI Nacha win 4 running on 23:32

All trigger for IBG is not missing except trigger for Crediting win 5. Trigger for Crediting win 5 already recreate again today and not reported Ibg Scheduler is not running today.

#7 Updated by Hafizudin MD over 9 years ago

Root cause
From our investigation, RFI Crediting window 5 is missing trigger due of failed delete holiday in corus.

Solution
Hold the Delete Holiday until we found the solution. From Roslan information, he already update this year calender until October.
In mean time we will provide fixes Delete Holiday. If no activity from Holiday function then RFI Crediting window 5 should be fine

#8 Updated by Norhaidah Md Dasuki over 9 years ago

Hi Wei Kuan,
Any updated on the code review process.

#9 Updated by Zahir Abd Latif over 9 years ago

Dear Wei Kuan/KFH Team,

Any updates on this case?
Please update the current status.

Thanks.

#10 Updated by Hafizudin MD over 9 years ago

This related to delete holiday issue. if user not use delete holiday function. This issue don't happen. No issue reported until today.

please liaise with customer to close this issue

#11 Updated by Zahir Abd Latif over 9 years ago

Email from Customer, Apr 21, 2015 06:59 AM:-

Penril Team, 

May I know what is your permanent solution? Do not delete is just a mitigation. 
If we are required to delete what should we do? 

Regards,
Rozita Daud

Kindly assist.

#12 Updated by Zahir Abd Latif about 9 years ago

  • Status changed from Code Review to Pending Customer Feedback
  • Assignee changed from Ong Wei Kuan to Ngoh Chee Ping

Issue related with case ID : 2516 - Delete Holiday in Calendar table.
Waiting user to apply Chee ping solution on the related issue in order to provide permanent solution for this case.

#13 Updated by Zahir Abd Latif almost 9 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • Assignee changed from Ngoh Chee Ping to Zahir Abd Latif
  • % Done changed from 70 to 100

Issue closed in SCP.

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