Activity
From December 14, 2014 to January 12, 2015
January 12, 2015
- 17:15 Support #5116: [SCP ID :##2531##] : No email notification & job was not executed for RFI W5 cre...
- crediting windows 5 successfully execute after recreate trigger at corus(framework03).
the cause of problem still ... - 15:35 Support #5032 (Pending Customer Feedback): [SCP ID :##2495##] : Successful Rentas Trxn Having Pen...
- Actually the status still pending approval because not able to log into receipt table cause this problem. This transa...
- 15:20 Support #5032 (Development / Work In Progress): [SCP ID :##2495##] : Successful Rentas Trxn Havin...
- Attached is the screenshot.
Please correct me if I'm wrong,
if the transaction needs 2 approver, and 1 approver a... - 09:17 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...
- Compare both schema for prod and DR.
Found missing constraints and sequence in DR schema.
Attached is prod schema, ...
January 09, 2015
- 18:21 Support #5032: [SCP ID :##2495##] : Successful Rentas Trxn Having Pending Approval status
- After checked the log file i found error below also. Cannot insert null into receipt table, just like issue happened ...
- 17:41 Support #5092: [SCP ID :##2519##] : Prod Isuues - HD00015700 - IBG Failure to credit.
- Already received the JBoss libraries, it same as development. Therefore i suggest to restart server and clear cache. ...
- 16:40 Support #4675: [SCP ID :##2376##] : Pentest Issue.
- Dear Kah Yan,
This issue is still pending since September 10, 2014.
Please update and follow up with customer.
... - 16:27 Support #5119 (Work Completed-End life cycle): [SCP ID :##2534##] : Bill & Prepaid Trx on 3 Jan 2...
- Hi,
Kindly attend below request:... - 16:21 Support #5118 (Work Completed-End life cycle): [SCP ID :##2533##] : iPay Trx on 07/01/2015 - MAZL...
- Hi,
Kindly attend below request:... - 15:43 Support #5032 (Internal Testing): [SCP ID :##2495##] : Successful Rentas Trxn Having Pending Appr...
- Done the fixes, assign to kah yan to test in development.
- 10:26 Support #4956: [SCP ID :##2491##] : Rentas Trx Not Reflected in Corus & BVMC Report.
- IT to confirm if the the transactions is logged into IBG_ENTRY table.
If got logged in IBG_ENTRY, then this issue is...
January 08, 2015
- 21:14 Support #5045: [SCP ID :##2505##] : No email generation and report unavailable in Corus ( OFI &...
1) Ofi win1 unsuccessful because of error at database
2) Ofi &Rfi recon win1 cannot execute because cannot found ...- 19:36 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14
- found logic error for set status when revert mobility one
- 18:32 Support #5092 (Development / Work In Progress): [SCP ID :##2519##] : Prod Isuues - HD00015700 -...
- Unable to replicate this scenario in development / staging environment. According to user (Sara) this issue is happen...
- 18:19 Support #5101 (Pending Customer Feedback): [SCP ID :##2527##] : Reports for Monthly Consolidate...
- Root Cause: String values in SMS_TABLE (table) OTHER1 (column) - cannot match with IB_SMS_NOTIFICATION (table) SMS_NO...
- 17:25 Support #5109: [SCP ID :##2530##] : iPay - 5/1/2015.
- PAY transfer limit checking and the informations we need from production.
Steps:
###############################... - 17:22 Support #5116 (Pending Customer Feedback): [SCP ID :##2531##] : No email notification & job was...
- Issue found related to schedular at w5 is not running.
Adviced IT to delete trigger for crediting w5 and add new tri... - 16:51 Support #5047: [SCP ID :##2508##] : Error Message RFI Reconcile W4 (Successful) - 11/12/2014 & ...
- attached pec12114.txt from IT
please updated the findings - 16:48 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14
- Hafiz, please retrieve log from
\\10.20.8.124\Shared\26112014_ibPROD_logs
\\10.20.8.124\Shared\22112014_ibDR_logs - 15:31 Support #4806: [SCP ID :##2469##] : IBG OFI w1 process report not generated and available at CO...
- 11/11/14 - Updated by Hafiz,
From our investigation.. found the report fail to generate because of database error.. ... - 15:11 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14
- Pending Log from IT:-
request log date 26/11/2014
a) kfhib03
i) /opt/BV1TO1/JBoss/server/bv_framework0/nohup... - 15:03 Support #5032: [SCP ID :##2495##] : Successful Rentas Trxn Having Pending Approval status
- IT have transferred 05/12/2014 request logs to \\10.20.8.124\Shared\05122014_ib_logs
Hafiz, Kindly look into it an... - 14:08 Bug #1636 (Work Completed-End life cycle): Prod Issue log: Missing Trx in BVMC Rpt - 27.8.12
- 14:06 Enhancement #1741 (Work Completed-End life cycle): Consumer: Logger enhancement
- refer #4312
- 14:04 Enhancement #1742 (Work Completed-End life cycle): BIB: Logger enhancement
- refer #4312
- 11:02 Support #5090 (Closed - End of life cycle): [SCP ID :##2517##] : BIB page error
- Refer email : Re: [Request ID :##2517##] : BIB page error
Case closed. - 10:19 Support #5089 (Closed - End of life cycle): [SCP ID :##2514##] : BVMC Labuan :Admin unable grant...
- Refer email : Re: [Request ID :##2514##] : BVMC Labuan :Admin unable grant role.
Case closed.
January 07, 2015
- 14:45 Support #4956 (Development / Work In Progress): [SCP ID :##2491##] : Rentas Trx Not Reflected i...
- Hafiz,
Kindly check on this issue. - 14:17 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14
- Dear Hafiz,
Refer last email from customer: Re: [Request ID :##2492##] : Bill Zakat Error on 22.11.14
... - 12:15 Support #5109: [SCP ID :##2530##] : iPay - 5/1/2015.
- Hi Hafiz,
Please check on the transfer limit - 12:14 Support #5104: [SCP ID :##2529##] : IBG Fail and BVMC report problem.
- Hi Hafiz,
Have 6 records in transaction_history and ib_inter_transfer table,
4 records in ibg_entry table
2 re... - 12:09 Support #5101: [SCP ID :##2527##] : Reports for Monthly Consolidated Transaction Report for Dec...
- Hi Hafiz,
In the screenshot provided, report is generated but not displayed when request in BVMC. - 12:07 Support #5100 (Development / Work In Progress): [SCP ID :##2526##] : No notification for RFI wi...
- Hi Hafiz,
User already perform manual crediting.
Same issue was reproduced in STG environment.
Due to the leng... - 12:01 Support #5091: [SCP ID :##2518##] : Prod Issue - HD00015694 - iPay transactions Failure.
- Hi Hafiz,
This issue may be due to cannot log to receipt table.
Checked with Ashikin for production DB, RECEIPT_D... - 11:28 Support #5087 (Closed - End of life cycle): [SCP ID :##2515##] : Payment mode 2 and 3
- not bug.. but question
- 09:15 Support #5116 (Closed - End of life cycle): [SCP ID :##2531##] : No email notification & job wa...
- Hi,
Kindly attend below request:...
January 06, 2015
- 14:42 Support #5109 (Closed - End of life cycle): [SCP ID :##2530##] : iPay - 5/1/2015.
- Hi,
Kindly attend below request:... - 09:02 Support #5104 (Closed - End of life cycle): [SCP ID :##2529##] : IBG Fail and BVMC report problem.
- Hi,
Kindly attend below request:...
January 05, 2015
- 10:23 Support #5101 (Closed - End of life cycle): [SCP ID :##2527##] : Reports for Monthly Consolidat...
- Hi,
Kindly attend below request:...
January 02, 2015
- 17:25 Support #5100 (Work Completed-End life cycle): [SCP ID :##2526##] : No notification for RFI win...
- Hi,
Kindly attend below request:... - 15:37 Support #4956: [SCP ID :##2491##] : Rentas Trx Not Reflected in Corus & BVMC Report.
- Dear Kak Haida,
Last email from customer : Re: [Request ID :##2491##] : Rentas Trx Not Reflected in Corus & BVMC R... - 15:33 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14
- Dear KFH support team,
Kindly respond and assist to update the current status in Redmine.
Thanks. - 12:27 Support #5045: [SCP ID :##2505##] : No email generation and report unavailable in Corus ( OFI &...
- Dear Hafiz/KFH Support team,
Please respond and update the current status in Redmine.
Thanks. - 12:19 Support #5032: [SCP ID :##2495##] : Successful Rentas Trxn Having Pending Approval status
- Dear Hafiz/ KFH Support,
Please respond and update the current status in Redmine.
Thanks.
January 01, 2015
- 13:02 Support #5096 (Closed - End of life cycle): [SCP ID :##2524##] : unable to mount disk - KFHIB18
- Issue: According to IT, not all filesystem/dir mounting after run the df-h command.
This is expected behaviour.
T... - 11:17 Support #5096 (Closed - End of life cycle): [SCP ID :##2524##] : unable to mount disk - KFHIB18
- Unable to mount the labelled dir in /etc/fstab file...
December 31, 2014
- 15:13 Support #4806 (Development / Work In Progress): [SCP ID :##2469##] : IBG OFI w1 process report ...
- Dear Hafiz,
Refer from last customer email on Dec 24, 2014 11:32 AM :Re: [Request ID :##2469##] : IBG OFI w1 proce...
December 29, 2014
- 15:18 Support #5092 (Closed - End of life cycle): [SCP ID :##2519##] : Prod Isuues - HD00015700 - IBG...
- Hi,
Kindly attend below request:... - 11:52 Support #4675: [SCP ID :##2376##] : Pentest Issue.
- Dear Kah Yan,
Any updates on this case?
Thanks. - 10:19 Support #5091 (Closed - End of life cycle): [SCP ID :##2518##] : Prod Issue - HD00015694 - iPay...
- Hi,
Kindly attend below request:...
December 26, 2014
- 15:19 Support #5047: [SCP ID :##2508##] : Error Message RFI Reconcile W4 (Successful) - 11/12/2014 & ...
- error because of data not unique(more than 1)
- request pec12114.txt from iIT to further investigate - 14:19 Support #5090 (Closed - End of life cycle): [SCP ID :##2517##] : BIB page error
- Error message appeared when user tried to perform transactions. Please find attachment for details.
- 12:41 Support #4307 (Development / Work In Progress): [SCP ID :##2170##] : IBG-OTC Trx Issue
- fix patches for this issue is still not deploy into prod
- 12:25 Support #5089 (Closed - End of life cycle): [SCP ID :##2514##] : BVMC Labuan :Admin unable grant...
- Hapiz
Kindly look into this issue... - 11:15 Support #5088 (Closed - End of life cycle): [SCP ID :##2516##] : Delete Holiday in Calendar table
- Description :
Upon deletion 1 of the date in 2015 calendar table holiday,system automatically log out and prompte... - 11:08 Support #5087: [SCP ID :##2515##] : Payment mode 2 and 3
- Payment Mode :-
01 = pay now
02 = pay later
03 = recurring payment
Payment Frequency :-
1 = Weekly
2 = ... - 10:13 Support #5087 (Closed - End of life cycle): [SCP ID :##2515##] : Payment mode 2 and 3
- The meaning of payment mode 2 and 3 in ib_si table. Kindly confirm if 2 = monthly and 3 = weekly
December 24, 2014
- 15:07 Support #5047: [SCP ID :##2508##] : Error Message RFI Reconcile W4 (Successful) - 11/12/2014 & ...
- Dear Hafiz/KFH Support Team,
There is no update on this case since December 12, 2014 in support portal and redmine... - 14:57 Support #5045: [SCP ID :##2505##] : No email generation and report unavailable in Corus ( OFI &...
- Dear Hafiz/KFH Support Team,
Kindly assist to update the current status in Redmine.
Thanks. - 14:19 Support #5032: [SCP ID :##2495##] : Successful Rentas Trxn Having Pending Approval status
- Dear Hafiz,
Kindly assist to update the current status in Redmine.
Please help to follow up to see whether we can...
December 23, 2014
- 12:44 Change #4526 (Closed - End of life cycle): [SCP ID :##2314##] : IBG originanting transaction
- SOW and CR Quotation under IBSCR067_IBG Limit for ATM & Change Service ID has been send to KFH on Aug 22, 2014 and qu...
- 11:28 Support #4711 (Closed - End of life cycle): [SCP ID :##2366##] : Request latest source code for B...
- 10:14 Support #4287 (Closed - End of life cycle): [SCPID :##2152##] : Session Expired Issues
- 10:12 Support #4419 (Closed - End of life cycle): [SCP ID :##2268##] : CIB rejected by MyClear due to 3...
- 09:02 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...
- Hi Zahir,
We are still pending for the schema of DR database for verification.
Currently there is no report of th...
December 22, 2014
- 18:27 Bug #1636: Prod Issue log: Missing Trx in BVMC Rpt - 27.8.12
- refer Task #4312 for any update
- 18:27 Task #1230 (Work Completed-End life cycle): SI Month End Recurring
- refer Task #4312 for any update
- 18:26 Bug #1631 (Work Completed-End life cycle): Corus SI ExeReport unavailable HD00012949
- refer Task #4312 for any update
- 18:25 Bug #1635 (Work Completed-End life cycle): Prod Issue: CMS Log HD00013073 - CIB SI Scheduler for ...
- 18:25 Bug #1635 (Closed - End of life cycle): Prod Issue: CMS Log HD00013073 - CIB SI Scheduler for 27....
- refer Task #4312 for any update.
- 18:22 Support #1588 (Closed - End of life cycle): HD00013138 - 2 failed epay trx sent to epay after 2 w...
- This issue will closed due no feedback from user. Will create new ID if the problem reported.
- 18:15 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14
- Hi Haida, please check this case. Why Hafiz not working on it? Need to clarify and close this case. Please update sta...
- 18:12 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...
- Hi Kah Yan,
Please update this status by tomorrow morning. If not, I assumed this case is closed and will close this... - 18:11 Change #4526: [SCP ID :##2314##] : IBG originanting transaction
- Hi Haida,
This is more than 5 months old. Please check the current status. If not feedback, I will go ahead to close... - 17:08 Support #4675: [SCP ID :##2376##] : Pentest Issue.
- Dear Kah Yan,
Please assist regarding this issue.
Refer email : [Request ID :##2376##] : Pentest Issue
Thanks. - 16:59 Support #5033 (Closed - End of life cycle): [SCP ID :##2496##] : Unsuccessful Consumer SI Sched...
- Refer email :Re: [Request ID :##2496##] : Unsuccessful Consumer SI Scheduler for 07/12/2014 Actions
Case closed. - 16:30 Support #4955 (Closed - End of life cycle): [SCP ID :##2490##] : CIB SI Consumer Execution (26/...
- Refer email :Re: [Request ID :##2490##] : CIB SI Consumer Execution (26/11/2014) Succesful with error status.
Case... - 16:17 Support #4948 (Closed - End of life cycle): [SCP ID :##2483##] : BIB Report not available
- Refer email : Re: [Request ID :##2483##] : BIB Report not available
No response from customer within 3 days, closed. - 16:07 Support #4947 (Closed - End of life cycle): [SCP ID :##2482##] : CIB SI Consumer Execution Proce...
- Refer email : Re: [Request ID :##2482##] : CIB SI Consumer Execution Process executed on 24/11/2014 10:50: Successful...
- 15:49 Support #4809 (Closed - End of life cycle): [SCP ID :##2472##] : Interbank GIRO Disaster Recove...
- Refer email : Re: [Request ID :##2472##] : Interbank GIRO Disaster Recovery Live Run Retest Exercise 2014
Issue re... - 15:41 Support #4806 (Closed - End of life cycle): [SCP ID :##2469##] : IBG OFI w1 process report not ...
- Refer email :Re: [Request ID :##2469##] : IBG OFI w1 process report not generated and available at CORUS (ONG11112014...
- 11:08 Support #4553 (Closed - End of life cycle): [SCP ID :##2335##] : IBFT Transfer Report dated 08....
- IBFT transfer report date 08/07/2014 & 10072014 generated successful.
Root course : database error - maximum open cu... - 11:05 Support #4527 (Closed - End of life cycle): [SCP ID :##2315##] : BG Settlement Report - Window 2
- No response from customer within 3 days, closed.
- 10:54 Support #4340 (Closed - End of life cycle): [SCP ID :##2207##] : Error in Maxis Mobile Reload Rep...
- Issue resolve after generate manually.
Case closed. - 09:38 Support #4146 (Closed - End of life cycle): [SCP ID : 2030] - KFH 17 Feb 2014-extra transactions
December 19, 2014
- 18:05 Support #4169 (Closed - End of life cycle): [SCP ID :##2043##] : IBG Trx Rejected by MyClear due ...
- 18:05 Support #4639 (Closed - End of life cycle): [SCP ID :##2363##] : Error regarding IBGCore issues ...
- Based on our investigation, we suspect that the issue occurred is because of configuration setting . due error found...
- 17:33 Support #4556 (Closed - End of life cycle): [SCP ID :##2338##] : Unable Stop Cheque thru KFH Online
- 16:35 Support #4603 (Work Completed-End life cycle): SCP : ##2350## : IBG Trx Failed & Account Debited
- The Problem resolved after IT restart ESB to establish connection from Internet Banking to Phoenix Core Banking. Root...
- 16:25 Support #4395 (Work Completed-End life cycle): [SCP ID :##2250##] : Pentest result
- Refer Email: Re: [Request ID :##2250##] : Pentest result
Case closed. - 16:18 Support #4307 (Work Completed-End life cycle): [SCP ID :##2170##] : IBG-OTC Trx Issue
- 15:52 Change #1637 (Closed - End of life cycle): SR : 1-27106301 : Broadvision security vulnerability (...
- Closed since it is too old without update
- 15:20 Bug #1629 (Work Completed-End life cycle): HD00012900 - Rentas File CMS not generated
- Expired issue
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