Support #5119

[SCP ID :##2534##] : Bill & Prepaid Trx on 3 Jan 2015.

Added by Zahir Abd Latif over 9 years ago. Updated over 9 years ago.

Status:Work Completed-End life cycleStart date:January 09, 2015
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY RIBSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:


After obtain confirmation from ePay, below were the extra 6 transactions were successfully captured at ePay side but not reflected in our BVMC Reports and the Recon file to ePay as well.

Further checked, customers' account have been debited the said amount and credited to ePay's account accordingly.  Based on feedback from customers, they experienced system auto logged out after clicked on the confirm button.  This has also resulted that the transactions were not reflected in their KFHOnline Transaction History Screen and receipt also not available for reprint.

Please assist to check why system will auto logged out while customer still performing the transaction.  Attached the issue log fya.

HD00015734.docx (603 KB) Zahir Abd Latif, January 09, 2015 16:27

findings.txt Magnifier (327 KB) Yap Kah Yan, January 13, 2015 14:31

History

#1 Updated by Yap Kah Yan over 9 years ago

Have receipt details but unable to insert record to DB.

There was 9 transactions (bill payment & prepaid top up) performed at the time between 5pm to 11pm.
Only 3 transactions managed to be logged in the receipt table.

Log Snippets:
my.com.kfh.web.utils.ResourcesUtils.getApplicationResourceMessage(ResourcesUtils.java:449)
my.com.kfh.error.exception.IBServiceException.getErrorMessage(IBServiceException.java:433)
my.com.kfh.error.exception.IBServiceException.<init>(IBServiceException.java:334)
my.com.kfh.web.utils.IBSessionObjectsInf.getDataManager(IBSessionObjectsInf.java:253)
my.com.kfh.web.utils.IBSessionObjectsInf.getDataManager(IBSessionObjectsInf.java:227)
my.com.kfh.enterprise.services.GenericBVDataServicesImpl.insertDataSQL(GenericBVDataServicesImpl.java:498)
my.com.kfh.web.utils.IBLogger.logReceiptDetail(IBLogger.java:906)
my.com.kfh.web.utils.IBLogger.logReceiptDetail(IBLogger.java:844)
my.com.kfh.enterprise.services.IBUtils.loopIntoReceiptDetails(IBUtils.java:814)
my.com.kfh.enterprise.services.ib105_billpayment.IBPaymentResultsServices.executeServices(IBPaymentResultsServices.java:712)

#2 Updated by Yap Kah Yan over 9 years ago

Related to logger enhancement.

#3 Updated by Yap Kah Yan over 9 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback

Advised customer to implement logger enhancement.
Current findings: The details are available (no null value) but was not able to log to receipt table.

Logger Enhancement - refer #5156 & #5157

#4 Updated by Norhaidah Md Dasuki over 9 years ago

  • Status changed from Pending Customer Feedback to Work Completed-End life cycle
  • Assignee changed from Yap Kah Yan to Zahir Abd Latif
  • % Done changed from 0 to 100

Closed in Support Plus.

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