Support #5119
[SCP ID :##2534##] : Bill & Prepaid Trx on 3 Jan 2015.
Status: | Work Completed-End life cycle | Start date: | January 09, 2015 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY RIB | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:
After obtain confirmation from ePay, below were the extra 6 transactions were successfully captured at ePay side but not reflected in our BVMC Reports and the Recon file to ePay as well. Further checked, customers' account have been debited the said amount and credited to ePay's account accordingly. Based on feedback from customers, they experienced system auto logged out after clicked on the confirm button. This has also resulted that the transactions were not reflected in their KFHOnline Transaction History Screen and receipt also not available for reprint. Please assist to check why system will auto logged out while customer still performing the transaction. Attached the issue log fya.
History
#1 Updated by Yap Kah Yan over 9 years ago
- File findings.txt added
Have receipt details but unable to insert record to DB.
There was 9 transactions (bill payment & prepaid top up) performed at the time between 5pm to 11pm.
Only 3 transactions managed to be logged in the receipt table.
Log Snippets:
my.com.kfh.web.utils.ResourcesUtils.getApplicationResourceMessage(ResourcesUtils.java:449)
my.com.kfh.error.exception.IBServiceException.getErrorMessage(IBServiceException.java:433)
my.com.kfh.error.exception.IBServiceException.<init>(IBServiceException.java:334)
my.com.kfh.web.utils.IBSessionObjectsInf.getDataManager(IBSessionObjectsInf.java:253)
my.com.kfh.web.utils.IBSessionObjectsInf.getDataManager(IBSessionObjectsInf.java:227)
my.com.kfh.enterprise.services.GenericBVDataServicesImpl.insertDataSQL(GenericBVDataServicesImpl.java:498)
my.com.kfh.web.utils.IBLogger.logReceiptDetail(IBLogger.java:906)
my.com.kfh.web.utils.IBLogger.logReceiptDetail(IBLogger.java:844)
my.com.kfh.enterprise.services.IBUtils.loopIntoReceiptDetails(IBUtils.java:814)
my.com.kfh.enterprise.services.ib105_billpayment.IBPaymentResultsServices.executeServices(IBPaymentResultsServices.java:712)
#2 Updated by Yap Kah Yan over 9 years ago
Related to logger enhancement.
#3 Updated by Yap Kah Yan over 9 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
#4 Updated by Norhaidah Md Dasuki over 9 years ago
- Status changed from Pending Customer Feedback to Work Completed-End life cycle
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
- % Done changed from 0 to 100
Closed in Support Plus.