Support #5228
[SCP ID :##2605##] : Invalid TAC
| Status: | Closed - End of life cycle | Start date: | March 05, 2015 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Yesterday morning (4/3/2015) receive a complain from 2 customers. They receive invalid TAC no upon request in order to perform transaction. Need your help to investigate further in this matter. Below is customers details:- 1) Customer Name : MUHAMMAD FAUZI BIN YAACOB I/c no : 870729035785 Acc No : 004103001499 Issue : Invalid TAC no. Mobile No : 0137020114 Telco (TAC related) : Digi previously, but now changed to Umobile network Time : 849 am 2) Customer Name : DAYANGKU KEMALASARI BINTI AWG.HIPNI NRIC No : 780318136064 Acc No : 007102015766 Issue : Invalid TAC No. Mobile No : 0192065868 Telco (TAC related) : Celcom Time : 839 am I`m just tested perform tac request for IPAY transaction using all 4 instances. Receive invalid TAC number on instance 2 (1-7310) only. Others instance all successful transaction.
History
#1
Updated by Zahir Abd Latif over 9 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
#2
Updated by Ngoh Chee Ping over 9 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
This issue only happen on instance bv1, because some files is not synchronized with others instance. Furthermore, after we compare all the files in bv1 to other instance, we found that most of the files is not the same. This will cause a lot of problem happen later. Therefore, we asked KFH to replace the files in bv1 with other instance. We suspect this is the root cause and the solution we can purpose at this time.
#3
Updated by Zahir Abd Latif over 9 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.
Refer email : Re: [Request ID :##2605##] : Invalid TAC