Activity - KFH Support - Penril Support System

Activity

From February 04, 2015 to March 05, 2015

March 05, 2015

17:43 Support #5228 (Closed - End of life cycle): [SCP ID :##2605##] : Invalid TAC: Hi,
Kindly attend below request:... Zahir Abd Latif
14:53 Support #5184: [SCP ID :##2576##] : kfhib19 (HP Proliant DL160 G6) amber light at on of the serve...: Update from William:-
Activity pending next week.
User will reschedule the date. Zahir Abd Latif
14:15 Support #5205 (Development / Work In Progress): [SCP ID :##2599##] : Unable to delete SI Transact...: Assigned to Hafiz for further investigation.
Cannot find any info related to the reported issue.
Try to replicate... Yap Kah Yan

March 02, 2015

14:35 Support #5205 (Closed - End of life cycle): [SCP ID :##2599##] : Unable to delete SI Transaction ...: Hi,
Kindly attend below request:
There is one case reported today whereby customer tried to delete the SI transac... Zahir Abd Latif
10:14 Support #5165 (Closed - End of life cycle): [SCP ID :##2557##] : TAC problem 27/1/2015: Issue closed in SCP. Refer email: Re: [Request ID :##2557##] : TAC problem 27/1/2015 Zahir Abd Latif
09:41 Support #5165: [SCP ID :##2557##] : TAC problem 27/1/2015: After check with Kah Yan, and understand that this HibernateTACUtils class file is not belong to our side. Furthermor... Ngoh Chee Ping

February 28, 2015

10:23 Support #5165: [SCP ID :##2557##] : TAC problem 27/1/2015: It not related to #5196 where housekeeping on the SMS_table to clean up all the non updated GUID and Null phone numbe... Ngoh Chee Ping

February 27, 2015

16:16 Support #5165: [SCP ID :##2557##] : TAC problem 27/1/2015: Chee Ping,
Can you please assist on this. What is the findings? Is it related to #5196 where housekeeping on the SMS... Norhaidah Md Dasuki
11:57 Support #5185 (Work Completed-End life cycle): [SCP ID :##2577##] : i-Debit Card Missing Link.: Hi Zahir,
Guideline and desk work assistance have been provided to user on 17/2/2015 in order to resolve this issue.... Norhaidah Md Dasuki
11:24 Support #5186: [SCP ID :##2578##] : VAPT Findings for Year 2014 (Internet Banking Segment) Web Ap...: Dear Hazri,
Kindly assist to update the current status in Redmine.
Thanks. Zahir Abd Latif
09:21 Support #5195 (Closed - End of life cycle): [SCP ID :##2588##] : APPROVAL MATRIX SET IN CORUS DOE...: Zahir Abd Latif
09:13 Support #5196 (Closed - End of life cycle): [SCP ID :##2589##] : TAC delayed: Zahir Abd Latif
09:09 Support #5177 (Closed - End of life cycle): [SCP ID :##2570##] : IBG OFI W1 & W2 problem - URGENT.: Zahir Abd Latif

February 26, 2015

18:12 Support #5191 (Closed - End of life cycle): [SCP ID :##2584##] : iPay transactions successful wit...: Zahir Abd Latif
18:10 Support #5191: [SCP ID :##2584##] : iPay transactions successful without payment reference: 17/2/2015: User report issue due to migration activity. Investigation has been done and found that failure of the mig... Norhaidah Md Dasuki
17:53 Support #5195 (Pending Customer Feedback): [SCP ID :##2588##] : APPROVAL MATRIX SET IN CORUS DOES...: Refer email (Feb 24, 2015 12:36 PM) : Re: [Request ID :##2588##] : APPROVAL MATRIX SET IN CORUS DOES NOT TRIGGERED TH... Zahir Abd Latif
16:29 Support #5184 (Development / Work In Progress): [SCP ID :##2576##] : kfhib19 (HP Proliant DL160 G...: Zahir Abd Latif
16:27 Support #5184: [SCP ID :##2576##] : kfhib19 (HP Proliant DL160 G6) amber light at on of the serve...: i,
This activity is postponed until next week because the new replacement HDD (300GB) also still got amber light.
N... William Gozali Tan
15:48 Support #5184: [SCP ID :##2576##] : kfhib19 (HP Proliant DL160 G6) amber light at on of the serve...: Dear William,
Kindly assist to update the current status in Redmine.
Thanks. Zahir Abd Latif
15:14 Support #5190: [SCP ID :##2583##] : HD00015836 - IPAY unsuccessful but account debited.: Dear hafiz,
Kindly assist to update the current status in Redmine.
Thanks. Zahir Abd Latif
14:39 Support #5195: [SCP ID :##2588##] : APPROVAL MATRIX SET IN CORUS DOES NOT TRIGGERED THE SETTING F...: Dear Kah Yan,
Kindly assist to update the current status in Redmine.
Thanks. Zahir Abd Latif
14:37 Support #5145 (Closed - End of life cycle): [SCP ID :##2546##] : Reports generated for manual pro...: Issue closed in SCP.
Refer email : Re: [Request ID :##2546##] : Reports generated for manual process for RFI nacha... Zahir Abd Latif
14:22 Support #5196 (Pending Customer Feedback): [SCP ID :##2589##] : TAC delayed: Refer email Haida (26/02/2015 at 10:56):-... Zahir Abd Latif
12:35 Support #5161 (Closed - End of life cycle): [SCP ID :##2554##] : Repeated Prod Isse - CIB IBG tra...: Email SCP Feb 17, 2015 04:25 PM: ... Zahir Abd Latif
11:55 Support #5177 (Pending Customer Feedback): [SCP ID :##2570##] : IBG OFI W1 & W2 problem - URGENT.: Zahir please updated IT to close this issue:-
Desk work support has been provided by our SD(Hafiz) to User on the ... Norhaidah Md Dasuki
11:44 Support #4307 (Closed - End of life cycle): [SCP ID :##2170##] : IBG-OTC Trx Issue: Issue closed in SCP. Zahir Abd Latif
11:43 Support #5177: [SCP ID :##2570##] : IBG OFI W1 & W2 problem - URGENT.: we support IT to fix transaction that has been wrongly purge on that day. Hafizudin MD
10:49 Support #5088: [SCP ID :##2516##] : Delete Holiday in Calendar table: Dear Hafiz/Team,
Any updates on this case?
Thanks. Zahir Abd Latif
10:28 Support #5177: [SCP ID :##2570##] : IBG OFI W1 & W2 problem - URGENT.: Dear Hafiz/Team,
Any updates on this case?
Please help to follow up to see whether we can closed this case or upd... Zahir Abd Latif

February 24, 2015

16:11 Support #4806: [SCP ID :##2469##] : IBG OFI w1 process report not generated and available at CO...: Dear Hafiz,
Any updates regarding error prompted?
Thanks. Zahir Abd Latif

February 23, 2015

17:35 Support #5196 (Closed - End of life cycle): [SCP ID :##2589##] : TAC delayed: Hi,
Kindly attend below request:... Zahir Abd Latif
17:29 Support #5195 (Closed - End of life cycle): [SCP ID :##2588##] : APPROVAL MATRIX SET IN CORUS DOE...: Hi,
Kindly attend below request:... Zahir Abd Latif

February 18, 2015

12:01 Support #5191 (Pending Customer Feedback): [SCP ID :##2584##] : iPay transactions successful with...: Patch was deployed with the wrong path.
Will scheduled a new deployment next week. Yap Kah Yan

February 16, 2015

15:07 Support #5191 (Closed - End of life cycle): [SCP ID :##2584##] : iPay transactions successful wit...: Hi,
Kindly attend below request:... Zahir Abd Latif
13:16 Support #5161: [SCP ID :##2554##] : Repeated Prod Isse - CIB IBG transaction rejected due to 3rd ...: From our investigation we found kfh_consumer at bv02 is not updated.
They a two classes for patches second id vali... Hafizudin MD
12:26 Support #5190 (Closed - End of life cycle): [SCP ID :##2583##] : HD00015836 - IPAY unsuccessful b...: Hi,
Kindly attend below request:... Zahir Abd Latif
10:49 Support #5185: [SCP ID :##2577##] : i-Debit Card Missing Link.: Dear sis Haida,
Any updates on this issue?
Kindly assist to update the current status in Redmine.
Thanks. Zahir Abd Latif
10:30 Support #5104 (Closed - End of life cycle): [SCP ID :##2529##] : IBG Fail and BVMC report problem.: Issue closed in SCP. Zahir Abd Latif
10:28 Support #5092 (Closed - End of life cycle): [SCP ID :##2519##] : Prod Isuues - HD00015700 - IBG...: Issue closed in SCP. Zahir Abd Latif
10:27 Support #5091 (Closed - End of life cycle): [SCP ID :##2518##] : Prod Issue - HD00015694 - iPay...: Issue closed in SCP. Zahir Abd Latif
10:25 Support #5160 (Closed - End of life cycle): [SCP ID :##2553##] : IBG Scheduler not triggered.: Issue closed in SCP.
Refer email: Re: [Request ID :##2553##] : IBG Scheduler not triggered. Zahir Abd Latif

February 13, 2015

16:37 Support #5118 (Work Completed-End life cycle): [SCP ID :##2533##] : iPay Trx on 07/01/2015 - MAZL...: Issue closed in SCP. Refer #5156 & #5157 on the logger enhancement Norhaidah Md Dasuki
16:32 Support #5116: [SCP ID :##2531##] : No email notification & job was not executed for RFI W5 cre...: Hi Wei Kuan,
Any updated on the code review process. Norhaidah Md Dasuki
16:16 Support #5104 (Pending Customer Feedback): [SCP ID :##2529##] : IBG Fail and BVMC report problem.: Updated by Lee Yong on the IBG Issue updated to IT
Root Cause: Cannot find any trace log file
Solutions: Our sug... Norhaidah Md Dasuki

February 12, 2015

14:26 Support #4675 (Closed - End of life cycle): [SCP ID :##2376##] : Pentest Issue.: Refer email : Re: [Request ID :##2376##] : Pentest Issue
Case closed. Zahir Abd Latif
14:21 Support #5177: [SCP ID :##2570##] : IBG OFI W1 & W2 problem - URGENT.: Dear Hafiz/Team,
Kindly assist to update the current status in Redmine.
Thanks. Zahir Abd Latif

February 11, 2015

17:58 Support #5186 (Closed - End of life cycle): [SCP ID :##2578##] : VAPT Findings for Year 2014 (Int...: Hi,
Kindly attend below request:... Zahir Abd Latif
14:06 Support #5185 (Work Completed-End life cycle): [SCP ID :##2577##] : i-Debit Card Missing Link.: Hi,
Kindly attend below request:... Zahir Abd Latif
11:34 Support #5165: [SCP ID :##2557##] : TAC problem 27/1/2015: Dear Team,
Last email from Azraf (Jan 28, 2015 02:21 PM) :... Zahir Abd Latif
11:15 Support #5104: [SCP ID :##2529##] : IBG Fail and BVMC report problem.: Dear Team,
What the plan on this issue?
Any updates?
Thanks. Zahir Abd Latif
10:35 Support #5184 (Closed - End of life cycle): [SCP ID :##2576##] : kfhib19 (HP Proliant DL160 G6) a...: Hi,
Kindly attend below request:... Zahir Abd Latif

February 10, 2015

18:34 Support #5160: [SCP ID :##2553##] : IBG Scheduler not triggered.: Findings: (29/1/2015) After assessing the IBG server for the scheduler issue,
we found out that the user ID that is ... Norhaidah Md Dasuki
18:20 Support #5092: [SCP ID :##2519##] : Prod Isuues - HD00015700 - IBG Failure to credit.: Update by Lee Yong on IBG Issue to KFH on 6/2/2015
Root cause :
Corus cannot retrieve profile from esb/phoenix
R... Norhaidah Md Dasuki
16:09 Support #5119 (Work Completed-End life cycle): [SCP ID :##2534##] : Bill & Prepaid Trx on 3 Jan 2...: Closed in Support Plus. Norhaidah Md Dasuki
16:06 Support #5109: [SCP ID :##2530##] : iPay - 5/1/2015.: Logger Enhancement #5156 and #5157 Norhaidah Md Dasuki
15:51 Support #5091 (Pending Customer Feedback): [SCP ID :##2518##] : Prod Issue - HD00015694 - iPay ...: Email to IT on the last discussion with the team on the issue:-
Based on last meeting between Penril and IT team... Norhaidah Md Dasuki
15:10 Support #4950 (Closed - End of life cycle): [SCP ID :##2484##] : Cash Management Solutions Prob...: Refer email (Jan 19, 2015 02:56 PM): Re: [Request ID :##2484##] : Cash Management Solutions Problem : Services is cur... Zahir Abd Latif
15:05 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...: Zahir,
Kindly forward email to IT based on the last email send by Tengku Norashikin on 12/1/2015 where they need to... Norhaidah Md Dasuki
10:33 Support #4806 (Development / Work In Progress): [SCP ID :##2469##] : IBG OFI w1 process report ...: Hafiz, Kindly liaise with IT on the difficulty they faced during the deployment. Norhaidah Md Dasuki

February 09, 2015

15:38 Support #4675: [SCP ID :##2376##] : Pentest Issue.: Email from Kah Yan 04/02/2015,... Zahir Abd Latif
14:16 Support #5088: [SCP ID :##2516##] : Delete Holiday in Calendar table: new log
\\10.20.8.124\Shared\LOG\05022015_ib_logs Hafizudin MD
14:13 Support #5161: [SCP ID :##2554##] : Repeated Prod Isse - CIB IBG transaction rejected due to 3rd ...: update from email
We have transferred to \\10.20.8.124\Shared\23012015_ib_logs
still need all kfh_consumer.wa... Hafizudin MD
12:11 Support #5145 (Pending Customer Feedback): [SCP ID :##2546##] : Reports generated for manual proc...: This issue happened due to W5 (15/01) failed, the crediting is done at W1 (16/01).
All records from W5 (15/01) is ... Yap Kah Yan
12:11 Support #5145 (Development / Work In Progress): [SCP ID :##2546##] : Reports generated for manual...: Yap Kah Yan
11:44 Support #5168 (Closed - End of life cycle): [SCP ID :##2560##] : Pentest 2014 - POODLE attacks.: Refer email : Re: [Request ID :##2560##] : Pentest 2014 - POODLE attacks
Case closed. Zahir Abd Latif
11:28 Support #5160: [SCP ID :##2553##] : IBG Scheduler not triggered.: Email from Rozita Daud 05/02/2015,... Zahir Abd Latif
11:13 Support #5158 (Closed - End of life cycle): [SCP ID :##2550##] : No IBG Scheduler notification ...: Refer email : Re: [Request ID :##2550##] : No IBG Scheduler notification 23/1/2015.
Case closed. Zahir Abd Latif
11:07 Support #5145: [SCP ID :##2546##] : Reports generated for manual process for RFI nacha W5 and cre...: Dear Kah Yan,
Any updates on the issue?
Thanks. Zahir Abd Latif
11:01 Support #5137 (Closed - End of life cycle): [SCP ID :##2540##] : CIB error page - session expired.: Refer email : Re: [Request ID :##2540##] : CIB error page - session expired
Case closed. Zahir Abd Latif
10:38 Support #5091: [SCP ID :##2518##] : Prod Issue - HD00015694 - iPay transactions Failure.: Hi,
What the plan on this issue?
Any updates?
Thanks. Zahir Abd Latif
10:22 Support #5164 (Closed - End of life cycle): [SCP ID :##2556##] : IBG - RFI recon process for IB...: Informer from Kah Yan 29/01/2015,... Zahir Abd Latif
10:18 Support #5047 (Closed - End of life cycle): [SCP ID :##2508##] : Error Message RFI Reconcile W4...: Zahir Abd Latif
10:07 Support #4806: [SCP ID :##2469##] : IBG OFI w1 process report not generated and available at CO...: Informed from Adhamuddin 05/02/2015,... Zahir Abd Latif

February 06, 2015

17:43 Support #5118 (Pending Customer Feedback): [SCP ID :##2533##] : iPay Trx on 07/01/2015 - MAZLIANA...: Suggest to implement the logger enhancement.
No info from the logs Yap Kah Yan
16:19 Support #5116: [SCP ID :##2531##] : No email notification & job was not executed for RFI W5 cre...: Root cause
From our investigation, RFI Crediting window 5 is missing trigger due of failed delete holiday in corus.
... Hafizudin MD
16:04 Support #5088: [SCP ID :##2516##] : Delete Holiday in Calendar table: Root cause
From our investigation, Delete Holiday failed because of error when update scheduler. So the scheduler is... Hafizudin MD
15:57 Support #5161: [SCP ID :##2554##] : Repeated Prod Isse - CIB IBG transaction rejected due to 3rd ...: Dear Hafiz/kfh team,
Kindly assist to update the current status in Redmine.
Thanks. Zahir Abd Latif
15:51 Support #5165 (Development / Work In Progress): [SCP ID :##2557##] : TAC problem 27/1/2015: Dear Hafiz/KFH team,
Kindly assist to update the current status in Redmine.
Thanks. Zahir Abd Latif
09:52 Support #5177 (Closed - End of life cycle): [SCP ID :##2570##] : IBG OFI W1 & W2 problem - URGENT.: Hi,
Kindly attend below request:... Zahir Abd Latif

February 05, 2015

10:08 Support #5109 (Closed - End of life cycle): [SCP ID :##2530##] : iPay - 5/1/2015.: Zahir Abd Latif

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