Support #7392
[SCP ID :##3796##] : KADA Approver unable to login
| Status: | Closed - End of life cycle | Start date: | April 13, 2017 | |
|---|---|---|---|---|
| Priority: | Immediate | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Kindly need your assistance to check on this issue, customer approver unable to login, error message: username and security token is invalid.
History
#1
Updated by Yap Kah Yan over 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
User successful login at 2017/04/12 15:10:21:129, pending bank to confirm with user if problem still persists.
Log files findings:
2017/04/12 10:39:58:050 INFO my.com.upass.UPassControllerV2: SP_VerifyStaticPassword - user alias: [kadawanahmad05] Return: 1
2017/04/12 10:39:58:050 INFO my.com.upass.UPassControllerV2: SP_VerifyStaticPassword - user alias: [kadawanahmad05] Return: 1
2017/04/12 15:10:21:129 INFO my.com.upass.UPassControllerV2: SP_VerifyStaticPassword - user alias: [kadawanahmad05] Return: 0
2017/04/12 15:10:21:129 INFO my.com.upass.UPassControllerV2: SP_VerifyStaticPassword - user alias: [kadawanahmad05] Return: 0
#2
Updated by Zahir Abd Latif over 7 years ago
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
#3
Updated by Zahir Abd Latif over 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
User have confirmed that they were able to login.
Issue closed in SCP.